The ecosystem
72 listings — providers, platforms and apps — each described with the same attributes and measured by the same rules. Added by the cpaas.co team or submitted by the community.
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8x8's CPaaS, built on the 2019 Wavecell acquisition: SMS, chat-app messaging, voice and video interaction APIs.
Alibaba Cloud's messaging services: international SMS, and WhatsApp and Viber through Chat App Message Service, billed per use.
AWS's messaging building blocks: SMS, voice messages, WhatsApp, RCS and push through End User Messaging, and email through Amazon SES.
Microsoft's communications APIs on Azure: voice and video calling, chat, SMS, email and WhatsApp, with Teams interoperability.
Carrier-grade voice and messaging on an owned network, widely used to bring phone numbers into Teams and Zoom.
Founded in Amsterdam as MessageBird; rebranded and repositioned around marketing, inbox and published per-message prices.
Regional messaging provider focused on enterprise A2P across the Middle East and Africa.
SMS pioneer founded in Cape Town in 2000, now selling a chat commerce platform over SMS, WhatsApp, Apple Messages and regional USSD.
Dutch, Euronext-listed messaging platform: one API for SMS, WhatsApp, RCS and Viber, with chatbots, ticketing and payments alongside.
Bengaluru-based voice, SMS and WhatsApp APIs with a contact-centre suite and voice-AI tools, founded in 2011.
Swiss messaging company serving both mobile operators and enterprises: A2P traffic and firewalls for carriers, and a single API for SMS, Viber, WhatsApp and push.
Full-stack CPaaS with owned interconnect and a contact centre suite alongside the API.
CPaaS provider owned by Tata Communications since October 2023, with one Messages API for SMS, WhatsApp and RCS.
Oslo-listed European CPaaS: SMS, RCS, WhatsApp and Viber through one multichannel API, with local operations across Europe.
Swiss CPaaS that grew out of SMS aggregation: SMS, WhatsApp, Viber, RCS and voice over direct carrier connections.
Developer-first SMS, voice and verification APIs with published pricing and a lean feature set.
High-volume A2P messaging, now part of Proximus Global alongside Telesign and BICS.
Messaging, voice and verification at carrier scale, assembled substantially through acquisition.
Hyderabad-based, NSE-listed CPaaS with the Wisely platform, the Karix messaging business and Trubloq, the ledger Indian operators use to check commercial SMS.
A licensed carrier running its own private network, with messaging, voice, SIP trunking and voice-AI agents on top.
Tencent's communications APIs: real-time audio and video (TRTC), in-app chat and global SMS.
Programmable messaging, voice, video and email APIs with per-country published pricing.
Regional CPaaS with established operator relationships and regulatory presence across the Gulf.
Messaging, voice, video and verification APIs, now part of Ericsson, with a contact-centre product alongside.
Cisco's CPaaS, built on the IMImobile platform it bought in 2021: messaging APIs, a visual flow builder and links into Webex Contact Center.
Brazilian messaging platform: one API for SMS, WhatsApp, RCS, Instagram and more, alongside the Zenvia Customer Cloud for marketing and service.
UAE bulk SMS, WhatsApp and programmable voice provider serving Gulf enterprises.
Saudi SMS and WhatsApp provider with a migration path from other local gateways and a Microsoft Power Automate connector.
Cairo-based bulk SMS and mobile marketing provider, with a ready Odoo integration.
Conversational messaging and bot platform built around the WhatsApp Business API.
Nasdaq-listed real-time engagement platform: video and voice calling, live streaming, chat and a conversational AI engine, as SDKs and APIs.
Video calling built into partner apps and services: instant and scheduled meetings, screen sharing, chat and recording, self-hostable, with access by invitation.
Open-source WebRTC infrastructure for real-time video, voice and data, self-hostable or managed.
Zoom's video and audio engine as an SDK, for building custom-branded video sessions inside your own web and mobile apps.
AWS's cloud contact centre, launched in 2017, with first-party AI across its channels.
Nasdaq-listed cloud contact centre with inbound and outbound voice, digital engagement and AI agents, based in San Ramon, California.
Enterprise cloud contact centre for voice and digital channels, with routing, workforce engagement and AI agents, from a company founded in 1990.
NiCE's cloud contact-centre platform: omnichannel routing, IVR, digital messaging, workforce management and AI, from a company founded in Israel in 1986.
Cloud contact centre with voice and digital channels, industry-specific editions and AI agents, founded in 2011.
Dubai-based, Arabic-first cloud contact centre: calls, WhatsApp and SMS in one agent workspace, with CRM plugins.
Freshchat messaging and the Freshdesk Omni help desk, with web, in-app, social and WhatsApp conversations in one inbox and a free tier to start.
Customers book from the chat they already message you on — WhatsApp, Telegram, email or a link — and the confirmations, reminders and reschedules handle themselves.
Help desk with the Fin AI agent across chat, email, phone, SMS and messaging apps; the company, renamed Fin, is now part of Salesforce.
Customer-service suite whose messaging brings web, in-app and social channels into the same agent workspace as email tickets.
A visual builder for multi-step customer journeys across WhatsApp, SMS, email and Telegram, running on the customer's own channel accounts.
Arabic and English chatbots for customer service, built in Jordan for the region's dialects.
US platform for building AI agents and virtual assistants for customer and employee service, deployed on web, messaging apps, Teams and voice.
Arabic-first chatbot and AI-agent builder with its own Arabic language model, AQL, and a voice agent for WhatsApp Business calls.
AI-agent platform for customer service founded in Bengaluru in 2016 (formerly Yellow Messenger), deployed on WhatsApp, social apps, web and voice.
Paris-based phone and email verification API that routes one-time codes across SMS, RCS, WhatsApp, Telegram and Viber, with built-in fraud screening.
Verification, fraud-signal and messaging APIs, part of Proximus Global alongside Route Mobile and BICS.
Email API for sending, receiving and tracking transactional and bulk email, owned by Sinch since December 2021.
Chat API and SDKs, in-app voice and video calls, and an AI customer-service agent (now Delight.ai) working across chat, SMS, email, WhatsApp and voice.
APIs and SDKs for in-app chat, audio and video calling, activity feeds and moderation, from a Boulder-based company founded in the Netherlands.
72 listings, each classified on the same three lenses and six criteria. Inclusion is editorial and cannot be bought. Know a vendor we should assess? Suggest it.
