Conversational AI platform
Yellow.ai
AI-agent platform for customer service founded in Bengaluru in 2016 (formerly Yellow Messenger), deployed on WhatsApp, social apps, web and voice.
A conversational-AI platform that is also a WhatsApp Business Solution Provider, named a Challenger by Gartner in 2025.
Yellow.ai builds AI agents for customer and employee service. Its documentation covers WhatsApp (as an official Business Solution Provider), Instagram, Messenger, Telegram, SMS and an embeddable web widget, plus a voice channel and an outbound notification API. Gartner placed it as a Challenger in its 2025 Magic Quadrant for Conversational AI Platforms. Worth a look when WhatsApp automation and outbound notifications matter as much as the bot itself.
Where it shines
- WhatsApp handled directly as a Business Solution Provider, with an outbound notification API
- Public documentation for each channel's setup
Check before signing
- No public price list was found
- Public documentation gives little detail on the voice channel; ask for a demonstration in your language
What it offers
- Solves
- Answering with a bot or AI agentCustomer support & serviceTransactional notifications & alerts
- Channels
- WhatsAppInstagramMessengerTelegramSMSWeb chat & booking pageVoice
- Industries
- Any industry
- Markets
- Global
- Languages
- English
- Security and privacy attestations
- ISO/IEC 27001ISO/IEC 27701 (privacy)SOC 2 reportPCI DSSPCI DSS is stated for the North America region. Each one cites its source below.
Technical details
- Type of solution
- Conversational AI & chatbotsWhatsApp Business provider
- Deployment
- Ready-to-use cloud service
- Connects to
- Zendesk
- Company size
- Mid-sized companyEnterprise
- Availability
- Generally available
Something is listed only when it can be checked. A connection we could not confirm is left off, and Find providers then credits the API at half weight.
Our six checks
- Operational transparencyNot assessed
Not yet worked through.
- Documented interfacesNot assessed
Not yet worked through.
- Delivery accountabilityNot assessed
Not yet worked through.
- Consent and complianceNot assessed
Not yet worked through.
- Data handlingNot assessed
Not yet worked through.
- Commercial clarityNot assessed
Not yet worked through.
Not assessed is not a failure — it means we have not checked yet. Methodology
Evidence
Independent recognition
Sources
- Yellow.ai named a Challenger in the 2025 Gartner Magic Quadrant for Conversational AI Platforms — Yellow.ai, 2025
- Messaging channels — Yellow.ai Documentation
- WhatsApp channel — Yellow.ai Documentation
- Yellow.ai — Wikipedia
- Yellow AI Trust Center — Yellow.ai, 2026-10To re-check
- Yellow.ai Achieves PCI-DSS v4.0.1 Compliance: What It Means for You — Yellow.ai, 2026-10To re-check
Every attribute
The same attributes, measured by the same rules, for every listing. "Not recorded" means we have not checked yet — never a "no". Spot something missing or wrong? Suggest an edit.
What it does
Where, and for whom
Setup and connections
The company
- Same owner as cpaas.co
- No
Our checks
The community
- "Looks right" confirmations
- 0
- Community reviews
- 0
- Community rating
- Not applicable
Experiences and ratings
Share your experienceNo experiences with Yellow.ai yet. Used it? Yours could be the first.
Reviews are read by a moderator before they appear, are shown beside the facts, and never feed a score or a ranking. You may not review a product you work for, sell, compete with or are paid to promote.
Profile shape
- Channels
- 88
- Reach
- 100
- Connectors
- 17
- Deployment
- 33
- Price clarity
- 0
- Criteria shown
- 0
Breadth measures from recorded facts — not a quality score.
Alternatives