Open evidence

Sources

825 sources from 303 publishers behind every listing, article and glossary entry. Each opens in a new tab, so you can check any claim yourself.

825 of 825 sources

Source	Publisher	Date	Cited by
Create a room via API (opens in a new tab)100ms.live	100ms	—	100ms
HIPAA compliance overview (opens in a new tab)100ms.liveTo re-check	100ms	2026-10	100ms
Pricing (opens in a new tab)100ms.live	100ms	—	100ms
Security and Compliance (opens in a new tab)100ms.liveTo re-check	100ms	2026-10	100ms
Webhooks overview (opens in a new tab)100ms.live	100ms	—	100ms
Imprint (opens in a new tab)360dialog.com	360dialog	—	360dialog
Legal Information (opens in a new tab)docs.360dialog.comTo re-check	360dialog	2026-10	360dialog
Messages statuses (opens in a new tab)docs.360dialog.com	360dialog	—	360dialog
Prices, plans and payment options (opens in a new tab)docs.360dialog.com	360dialog	—	360dialog
Status pages (opens in a new tab)docs.360dialog.com	360dialog	—	360dialog
Webhooks (opens in a new tab)docs.360dialog.com	360dialog	—	360dialog
3GPP TS 23.038: Alphabets and language-specific information (opens in a new tab)3gpp.org	3GPP	—	How to choose a CPaaS provider: a step-by-step guide for business buyers Evaluating a CPaaS contract: the clauses that decide what you actually bought Regional messaging in the Gulf: why global platforms can underperform here
3GPP TS 23.040: Technical realization of the Short Message Service (SMS) (opens in a new tab)3gpp.org	3GPP	—	Delivery receipt (DLR)
TS 23.038: Alphabets and language-specific information (opens in a new tab)3gpp.org	3GPP	—	Arabic-first is not translation
4jawaly — SMS Gateway & WhatsApp Business API (opens in a new tab)4jawaly.comTo re-check	4jawaly	2026-10	4Jawaly
Blog (opens in a new tab)4jawaly.com	4Jawaly	—	4Jawaly
CITC licensed SMS provider (opens in a new tab)4jawaly.com	4Jawaly	—	4Jawaly
8x8 CPaaS Help Center (opens in a new tab)support.cpaas.8x8.com	8x8	—	8x8 Communication APIs
8x8 Global Data Processing Addendum 2025-02 (opens in a new tab)cdn.8x8.comTo re-check	8x8	2025-02	8x8 Communication APIs
LINE & SMS Messaging (opens in a new tab)cpaas.8x8.comTo re-check	8x8	2026-10	8x8 Communication APIs
Security for 8x8 Communication APIs (opens in a new tab)8x8.comTo re-check	8x8	2026-10	8x8 Communication APIs
Chat Apps inbound and outbound messaging (opens in a new tab)developer.8x8.com	8x8 Developer	2026-07	8x8 Communication APIs
CPaaS: Connect and Communication APIs (opens in a new tab)developer.8x8.com	8x8 Developer	—	8x8 Communication APIs
A2P Network (opens in a new tab)a2p.network	a2p.network	—	A2P Network
About Africa's Talking (opens in a new tab)africastalking.com	Africa's Talking	—	Africa's Talking
Celebrating 14 years of innovation (opens in a new tab)blog.africastalking.com	Africa's Talking	—	Africa's Talking
Help Center (opens in a new tab)help.africastalking.com	Africa's Talking	—	Africa's Talking
WhatsApp (opens in a new tab)africastalking.com	Africa's Talking	—	Africa's Talking
API reference (opens in a new tab)docs.agora.io	Agora	—	Agora
Compliance & Privacy (opens in a new tab)agora.ioTo re-check	Agora	2026-10	Agora
Conversational AI Engine (opens in a new tab)agora.io	Agora	—	Agora
Support (status page) (opens in a new tab)docs.agora.io	Agora	—	Agora
Video Calling pricing (opens in a new tab)docs.agora.io	Agora	—	Agora
Video Calling Security (opens in a new tab)docs.agora.ioTo re-check	Agora	2026-10	Agora
Gartner Magic Quadrant for Communications Platform as a Service (opens in a new tab)alibabacloud.comAnalyst evaluations	Alibaba Cloud	2026	Alibaba Cloud (SMS and Chat App Message)
Short Message Service pricing (opens in a new tab)alibabacloud.com	Alibaba Cloud	—	Alibaba Cloud (SMS and Chat App Message)
Billing overview of Chat App Message Service (opens in a new tab)alibabacloud.com	Alibaba Cloud Documentation	—	Alibaba Cloud (SMS and Chat App Message)
Viber channel features, setup and billing (opens in a new tab)alibabacloud.com	Alibaba Cloud Documentation	—	Alibaba Cloud (SMS and Chat App Message)
Amazon Chime SDK pricing (opens in a new tab)aws.amazon.comTo re-check	Amazon Web Services	accessed 2026-10	Video 101: calls and meetings as a business channel
Amazon Pinpoint end of support (opens in a new tab)docs.aws.amazon.com	Amazon Web Services	—	AWS End User Messaging and Amazon SES
Amazon SES pricing (opens in a new tab)aws.amazon.comTo re-check	Amazon Web Services	accessed 2026-10	Email 101: the open channel people keep
AWS Data Processing Addendum (DPA) - Navigating GDPR Compliance on AWS (opens in a new tab)docs.aws.amazon.comTo re-check	Amazon Web Services	2026-10	Amazon Connect AWS End User Messaging and Amazon SES
AWS End User Messaging pricing (opens in a new tab)aws.amazon.com	Amazon Web Services	—	AWS End User Messaging and Amazon SES
AWS Health Dashboard (opens in a new tab)docs.aws.amazon.com	Amazon Web Services	—	AWS End User Messaging and Amazon SES
AWS Services in Scope by Compliance Program — SOC (opens in a new tab)aws.amazon.comTo re-check	Amazon Web Services	2026-10	AWS End User Messaging and Amazon SES
Compliance validation in Amazon Connect (opens in a new tab)docs.aws.amazon.comTo re-check	Amazon Web Services	2026-10	Amazon Connect
HIPAA Eligible Services Reference (opens in a new tab)aws.amazon.comTo re-check	Amazon Web Services	2026-10	AWS End User Messaging and Amazon SES
Introducing AWS End User Messaging (opens in a new tab)aws.amazon.com	Amazon Web Services	2024-07	AWS End User Messaging and Amazon SES
ISO Certified (services in scope, ISO and CSA STAR) (opens in a new tab)aws.amazon.comTo re-check	Amazon Web Services	2026-10	Amazon Connect AWS End User Messaging and Amazon SES
Monitor sending activity using notifications (Amazon SES) (opens in a new tab)docs.aws.amazon.com	Amazon Web Services	—	AWS End User Messaging and Amazon SES
Payment Card Industry Data Security Standard - Services in Scope (opens in a new tab)aws.amazon.comTo re-check	Amazon Web Services	2026-10	AWS End User Messaging and Amazon SES
Android 16 features and APIs (opens in a new tab)developer.android.com	Android Developers	accessed 2026-10	Push notifications 101: alerts people allowed
Create and manage notification channels (opens in a new tab)developer.android.com	Android Developers	accessed 2026-10	Push notifications 101: alerts people allowed
Notification runtime permission (opens in a new tab)developer.android.com	Android Developers	accessed 2026-10	Push notifications 101: alerts people allowed Which channel for what: matching sixteen channels to your need, place and audience
Optimize for Doze and App Standby (opens in a new tab)developer.android.com	Android Developers	accessed 2026-10	Push notifications 101: alerts people allowed
Android Cloud To Device Messaging (opens in a new tab)android-developers.googleblog.comTo re-check	Android Developers Blog	2010-05	Push notifications 101: alerts people allowed
Kaleyra Messages API (opens in a new tab)apis.apievangelist.com	API Evangelist	—	Kaleyra (Tata Communications)
Apple Messages for Business (documentation) (opens in a new tab)register.apple.comTo re-check	Apple Business Register	accessed 2026-10	Apple Messages for Business 101: service chats inside the Messages app
Apple Messages for Business: Frequently Asked Questions (opens in a new tab)register.apple.comTo re-check	Apple Business Register	accessed 2026-10	Apple Messages for Business 101: service chats inside the Messages app Which channel for what: matching sixteen channels to your need, place and audience
Apple Pay (Messages for Business API tutorial) (opens in a new tab)register.apple.comTo re-check	Apple Business Register	accessed 2026-10	Apple Messages for Business 101: service chats inside the Messages app
Business Chat FAQs: Chat Suggest (opens in a new tab)register.apple.comTo re-check	Apple Business Register	accessed 2026-10	Apple Messages for Business 101: service chats inside the Messages app
Messaging: receiving and sending messages (opens in a new tab)register.apple.comTo re-check	Apple Business Register	accessed 2026-10	Apple Messages for Business 101: service chats inside the Messages app
Pass the Experience Review (opens in a new tab)register.apple.comTo re-check	Apple Business Register	accessed 2026-10	Apple Messages for Business 101: service chats inside the Messages app
Service Terms for Messages for Business (opens in a new tab)register.apple.comTo re-check	Apple Business Register	accessed 2026-10	Apple Messages for Business 101: service chats inside the Messages app
Type Interactive (Messages for Business REST API) (opens in a new tab)register.apple.comTo re-check	Apple Business Register	accessed 2026-10	Apple Messages for Business 101: service chats inside the Messages app
App Review Guidelines (opens in a new tab)developer.apple.com	Apple Developer	accessed 2026-10	In-app chat 101: conversations inside your own product Push notifications 101: alerts people allowed
Asking permission to use notifications (opens in a new tab)developer.apple.com	Apple Developer	accessed 2026-10	Which channel for what: matching sixteen channels to your need, place and audience
Become a member: Apple Developer Program (opens in a new tab)developer.apple.comTo re-check	Apple Developer	accessed 2026-10	Push notifications 101: alerts people allowed
Broadcast updates to your Live Activities (WWDC24) (opens in a new tab)developer.apple.comTo re-check	Apple Developer	2024-06	Push notifications 101: alerts people allowed
Introducing Business Chat (WWDC17 session 240) (opens in a new tab)devstreaming-cdn.apple.comTo re-check	Apple Developer	June 2017	Apple Messages for Business 101: service chats inside the Messages app
Learn more about Declarative Web Push (WWDC25) (opens in a new tab)developer.apple.com	Apple Developer	2025-06	Push notifications 101: alerts people allowed
Send communication and Time Sensitive notifications (WWDC21) (opens in a new tab)developer.apple.com	Apple Developer	2021-06	Push notifications 101: alerts people allowed
Update Live Activities with push notifications (WWDC23) (opens in a new tab)developer.apple.com	Apple Developer	2023-06	Push notifications 101: alerts people allowed
Local and Remote Notification Programming Guide: Communicating with APNs (opens in a new tab)developer.apple.com	Apple Developer (documentation archive)	accessed 2026-10	Push notifications 101: alerts people allowed
Apple Messages for Business & Privacy (opens in a new tab)apple.comTo re-check	Apple Legal	accessed 2026-10	Apple Messages for Business 101: service chats inside the Messages app
Apple advances its privacy leadership with iOS 15, iPadOS 15, macOS Monterey, and watchOS 8 (opens in a new tab)apple.com	Apple Newsroom	2021-06	Email 101: the open channel people keep Channels are not interchangeable: the most common early mistake
Apple expands tools to help businesses connect with customers (opens in a new tab)apple.comTo re-check	Apple Newsroom	October 2024	Apple Messages for Business 101: service chats inside the Messages app
Apple Presents iPhone 4 (opens in a new tab)apple.comTo re-check	Apple Newsroom	7 June 2010	Video 101: calls and meetings as a business channel
Apple Previews Developer Beta of iPhone OS 3.0 (opens in a new tab)apple.comTo re-check	Apple Newsroom	2009-03-17	Push notifications 101: alerts people allowed
Apple previews iOS 11.3 (opens in a new tab)apple.comTo re-check	Apple Newsroom	January 2018	Apple Messages for Business 101: service chats inside the Messages app
Apple reports first quarter results (opens in a new tab)apple.comTo re-check	Apple Newsroom	January 2026	Apple Messages for Business 101: service chats inside the Messages app
End-to-end encrypted RCS messaging begins rolling out today in beta (opens in a new tab)apple.comTo re-check	Apple Newsroom	May 2026	Apple Messages for Business 101: service chats inside the Messages app RCS 101: the phone's own messaging app, with a brand name and buttons
Introducing Apple Business: a new all-in-one platform for businesses of all sizes (opens in a new tab)apple.comTo re-check	Apple Newsroom	24 March 2026	Apple Messages for Business 101: service chats inside the Messages app
iOS 11.3 is available today (opens in a new tab)apple.comTo re-check	Apple Newsroom	29 March 2018	Apple Messages for Business 101: service chats inside the Messages app
iOS 18 is available today, making iPhone more personal and capable than ever (opens in a new tab)apple.comTo re-check	Apple Newsroom	16 September 2024	Apple Messages for Business 101: service chats inside the Messages app Which channel for what: matching sixteen channels to your need, place and audience
Secure Apple Messages for Business (opens in a new tab)support.apple.comTo re-check	Apple Platform Security	accessed 2026-10	Apple Messages for Business 101: service chats inside the Messages app
About iOS 17 Updates (opens in a new tab)support.apple.comTo re-check	Apple Support	accessed 2026-10	Apple Messages for Business 101: service chats inside the Messages app
How to use Messages for Business (opens in a new tab)support.apple.comTo re-check	Apple Support	accessed 2026-10	Apple Messages for Business 101: service chats inside the Messages app
Turn on RCS messaging on your iPhone (opens in a new tab)support.apple.comTo re-check	Apple Support	accessed 2026-10	Apple Messages for Business 101: service chats inside the Messages app RCS 101: the phone's own messaging app, with a brand name and buttons Which channel for what: matching sixteen channels to your need, place and audience
What is the difference between iMessage, RCS, and SMS/MMS? (opens in a new tab)support.apple.comTo re-check	Apple Support	accessed 2026-10	Apple Messages for Business 101: service chats inside the Messages app
Russia restricts calls via WhatsApp and Telegram, the latest step to control the Internet (opens in a new tab)arabnews.pkTo re-check	Arab News	2025-08	Telegram 101: bots, channels and codes people opt into
Arabic Artificial Intelligence Company (home page badges) (opens in a new tab)arabot.ioTo re-check	Arabot	2026-10	Arabot
Consumer protection: press release on number authentication and spoofing (opens in a new tab)en.arcep.frTo re-check	Arcep (France)	29 January 2026	Voice 101: business phone calls, numbers and caller-ID trust
Décision n° 2026-0113-RDPI (authentification des numéros et usurpation) (opens in a new tab)arcep.frTo re-check	Arcep (France)	2026	Voice 101: business phone calls, numbers and caller-ID trust
AI Act Article 50: transparency rules (opens in a new tab)artificialintelligenceact.eu	artificialintelligenceact.eu	—	Consent is a data model, not a checkbox Telling people they are talking to a machine
Avoid sending spam (opens in a new tab)acma.gov.auTo re-check	Australian Communications and Media Authority	accessed 2026-10	Email 101: the open channel people keep
Call to action for all organisations using branded SMS (opens in a new tab)acma.gov.au	Australian Communications and Media Authority	November 2025	10DLC registration without tears
SMS Sender ID Register (opens in a new tab)acma.gov.au	Australian Communications and Media Authority (ACMA)	—	Alphanumeric sender ID Sender ID
Amazon Connect (opens in a new tab)aws.amazon.com	AWS	—	Amazon Connect
Amazon Connect customer resources (opens in a new tab)aws.amazon.comAnalyst evaluations	AWS	2025	Amazon Connect
AWS recognized as a Leader in the 2025 Gartner Magic Quadrant for CCaaS with Amazon Connect (opens in a new tab)aws.amazon.comAnalyst evaluations	AWS	2025	Amazon Connect
Bandwidth named a Leader in IDC MarketScape for Worldwide CPaaS (opens in a new tab)bandwidth.comAnalyst evaluations	Bandwidth	2025-02-11	Bandwidth
Bandwidth Security (opens in a new tab)bandwidth.comTo re-check	Bandwidth	2026-10	Bandwidth
Bandwidth Transfer Impact Assessment FAQs (opens in a new tab)bandwidth.comTo re-check	Bandwidth	2026-10	Bandwidth
Data Protection Addendum (opens in a new tab)bandwidth.comTo re-check	Bandwidth	2022-11	Bandwidth
Messaging errors (opens in a new tab)dev.bandwidth.com	Bandwidth	—	Bandwidth
Now offering a BAA for HIPAA-eligible channels (opens in a new tab)bandwidth.comTo re-check	Bandwidth	2026-10	Bandwidth
Pricing (opens in a new tab)bandwidth.com	Bandwidth	—	Bandwidth
Real-time network status and subscribing to the status page (opens in a new tab)bandwidth.com	Bandwidth	—	Bandwidth
Paris-based Prelude raises €17.2 million Series A (opens in a new tab)bebeez.eu	BeBeez	2026-05	Prelude
Bird Data Processing Agreement (opens in a new tab)bird.comTo re-check	Bird	2026-10	Bird (formerly MessageBird)
Bird Security Overview (opens in a new tab)docs.bird.comTo re-check	Bird	2026-10	Bird (formerly MessageBird)
Data Governance and Enterprise Security (opens in a new tab)bird.comTo re-check	Bird	2026-10	Bird (formerly MessageBird)
Pricing (opens in a new tab)bird.com	Bird	—	Bird (formerly MessageBird)
Status page & incidents (opens in a new tab)bird.com	Bird	—	Bird (formerly MessageBird)
Commify (opens in a new tab)builtin.com	Built In	—	Commify (Esendex)
8x8, Inc. press release (opens in a new tab)businesswire.com	Business Wire	2024-02	8x8 Communication APIs
€300m private equity takeover at Commify (opens in a new tab)businesscloud.co.uk	BusinessCloud	2023	Commify (Esendex)
California Penal Code § 632 (opens in a new tab)leginfo.legislature.ca.govTo re-check	California Legislative Information	accessed 2026-10	Video 101: calls and meetings as a business channel
SB-1001 Bots: disclosure (opens in a new tab)leginfo.legislature.ca.gov	California Legislative Information	2018	Conversational marketing, minus the hype Telling people they are talking to a machine Article 50 for messaging teams: what the AI Act's transparency rules require
SB-1001 Bots: disclosure (bill text) (opens in a new tab)leginfo.legislature.ca.govTo re-check	California Legislative Information	2018-09-28	Web chat & booking page 101: help where visitors decide
Compliance and Enforcement and Telecom Decision CRTC 2021-123 (opens in a new tab)crtc.gc.caTo re-check	Canadian Radio-television and Telecommunications Commission (CRTC)	2021	Voice 101: business phone calls, numbers and caller-ID trust
Canadian Common Short Code Application Guidelines, Version 3.9 (opens in a new tab)txt.ca	Canadian Wireless Telecommunications Association (txt.ca)	—	Sender registration around the world: who you have to tell before you text
Global Message Services (opens in a new tab)cbinsights.com	CB Insights	—	GMS (Global Message Services)
Mobishastra company profile (opens in a new tab)cbinsights.com	CB Insights	—	Mobishastra
CEQUENS Achieves SOC 2 Type II Certification, Reinforcing Commitment to Security and Data Protection (opens in a new tab)cequens.comTo re-check	CEQUENS	2024-11	CEQUENS
CEQUENS now ISO 27017 and ISO 27018 certified (opens in a new tab)cequens.comTo re-check	CEQUENS	2023-01	CEQUENS
Choosing the Right CPaaS Provider — Why CEQUENS (opens in a new tab)cequens.comTo re-check	CEQUENS	2026-10	CEQUENS
Developers (opens in a new tab)cequens.com	CEQUENS	—	CEQUENS
Our offices (opens in a new tab)cequens.com	CEQUENS	—	CEQUENS
SMS API (opens in a new tab)cequens.com	CEQUENS	—	CEQUENS
Webex Connect for developers (opens in a new tab)developer.cisco.com	Cisco DevNet	—	Webex Connect (Cisco)
Cisco completes acquisition of IMImobile PLC (opens in a new tab)newsroom.cisco.com	Cisco Newsroom	2021-02	Webex Connect (Cisco)
Webex Connect developer hub (opens in a new tab)cpaas.webex.com	Cisco Webex	—	Webex Connect (Cisco)
Webex Connect sandbox (opens in a new tab)cpaas.webex.com	Cisco Webex	—	Webex Connect (Cisco)
About Sinch AB (opens in a new tab)news.cision.com	Cision	—	Sinch
Ericsson acquires Vonage for £5.2bn (opens in a new tab)cityam.com	City A.M.	—	Vonage
Chat Commerce Platform guide: WhatsApp Business (opens in a new tab)guides.clickatell.com	Clickatell	—	Clickatell
Clickatell Achieves Record Growth of its Chat Commerce Platform (opens in a new tab)clickatell.comTo re-check	Clickatell	2026-10	Clickatell
Clickatell celebrates 25 years as it enters the age of agentic commerce (opens in a new tab)clickatell.com	Clickatell	2025-10	Clickatell
How Clickatell is maintaining GDPR compliance (opens in a new tab)clickatell.comTo re-check	Clickatell	2026-10	Clickatell
SMS Gateway docs (opens in a new tab)help.clickatell.com	Clickatell	—	Clickatell
SMS promotions and pricing (opens in a new tab)clickatell.com	Clickatell	—	Clickatell
CloudEvents (opens in a new tab)cloudevents.io	Cloud Native Computing Foundation	—	Federating systems without merging them
STAR Registry: Unifonic (opens in a new tab)cloudsecurityalliance.orgTo re-check	Cloud Security Alliance	2026-10	Unifonic
About CM.com (opens in a new tab)cm.comTo re-check	CM.com	2026-10	CM.com
CM.com Trust Center - Security - Compliance - Legal (opens in a new tab)cm.comTo re-check	CM.com	2026-10	CM.com
The CM.com story (opens in a new tab)cm.com	CM.com	—	CM.com
Business Messaging introduction (opens in a new tab)developers.cm.com	CM.com Developers	—	CM.com
What are the prices for SMS messages? (opens in a new tab)knowledgecenter.cm.com	CM.com Knowledge Center	—	CM.com
Deadline for mandatory registration with Singapore SMS Sender ID Registry expires on 31 Jan 2023 (opens in a new tab)cms.law	CMS	January 2023	Channels are not interchangeable: the most common early mistake A2P, P2A, P2P: why the direction of a message decides everything about it
Final deadline extended to September 30, 2022 for entities benefiting from bulk SMS service to register their sender names (opens in a new tab)cst.gov.saTo re-check	Communications, Space and Technology Commission (CST), Saudi Arabia	2022	SMS 101: the text message every phone can receive
ComReg launches registry for organisations to help prevent SMS text message scams in Ireland (opens in a new tab)comreg.ie	ComReg	4 June 2025	The state of business messaging, 2026 Sender registration around the world: who you have to tell before you text
Mitto company profile (opens in a new tab)craft.co	Craft	—	Mitto
Frequently Asked Questions about Canada's Anti-Spam Legislation (opens in a new tab)crtc.gc.caTo re-check	CRTC	accessed 2026-10	Email 101: the open channel people keep
Communications, Space and Technology Commission (opens in a new tab)cst.gov.sa	CST (Saudi Arabia)	—	Getting messages into the Gulf: sender IDs, licensed aggregators and the AD marker Regional messaging in the Gulf: why global platforms can underperform here
Messaging Principles and Best Practices (opens in a new tab)api.ctia.orgTo re-check	CTIA	May 2023	SMS 101: the text message every phone can receive
Gartner Magic Quadrant for CPaaS 2026: The Rundown (opens in a new tab)cxtoday.com	CX Today	2026	Kaleyra (Tata Communications) What the analysts disagree about, and why it is the useful part
中华人民共和国个人信息保护法 (Personal Information Protection Law) (opens in a new tab)cac.gov.cnTo re-check	Cyberspace Administration of China	2021-08-20	WeChat 101: official accounts, mini programs and WeCom
促进和规范数据跨境流动规定 (Provisions on Promoting and Regulating Cross-Border Data Flows) (opens in a new tab)cac.gov.cnTo re-check	Cyberspace Administration of China	2024-03-22	WeChat 101: official accounts, mini programs and WeCom
关于《大型个人信息处理者个人信息保护规定（征求意见稿）》公开征求意见的通知 (Draft rules for large personal information processors, for comment) (opens in a new tab)cac.gov.cnTo re-check	Cyberspace Administration of China	2026-08-07	WeChat 101: official accounts, mini programs and WeCom
Telegram to Share User Info With Law Enforcement in Policy Shift (opens in a new tab)darkreading.comTo re-check	Dark Reading	2024-09	Telegram 101: bots, channels and codes people opt into
Bird is leaving the Netherlands (opens in a new tab)dutchnews.nl	DutchNews	2025-02	Bird (formerly MessageBird)
Ministry of Economy, TDRA announce new resolutions on controls, procedures regulating telemarketing effective mid-August 2024 (opens in a new tab)wam.aeTo re-check	Emirates News Agency (WAM)	June 2024	Voice 101: business phone calls, numbers and caller-ID trust
Making messaging interoperability with third parties safe for users in Europe (opens in a new tab)engineering.fb.comTo re-check	Engineering at Meta	2024-03-06	Messenger 101: conversations that start on Facebook
Brkz closes USD 17 mn Series A round; WideBot raises USD 3 mn in a pre-Series A round (opens in a new tab)enterpriseam.com	Enterprise AM	2025-02	WideBot
Gupshup raises over USD 60 Mn from Globespan Capital Partners and EvolutionX Debt Capital (opens in a new tab)india.entrepreneur.com	Entrepreneur India	2025-07	Gupshup
Startup WideBot helps users build chatbots that speak the MENA language (opens in a new tab)mena.entrepreneur.com	Entrepreneur Middle East	2017	WideBot
Basic Online Safety Expectations: regulatory guidance (opens in a new tab)esafety.gov.auTo re-check	eSafety Commissioner (Australia)	2026-02	In-app chat 101: conversations inside your own product
Customer Security Statement (opens in a new tab)enhancedsupport.esendex.co.ukTo re-check	Esendex	2026-10	Commify (Esendex)
Esendex API developer portal (opens in a new tab)developer.esendex.co.uk	Esendex	—	Commify (Esendex)
Esendex pricing (opens in a new tab)esendex.co.uk	Esendex	—	Commify (Esendex)
SMS FAQs (opens in a new tab)esendex.co.ukTo re-check	Esendex	2026-10	Commify (Esendex)
API reference (opens in a new tab)developers.esendex.com	Esendex Developers	—	Commify (Esendex)
ETSI TS 119 461 V2.1.1: Policy and security requirements for trust service components providing identity proofing of trust service subjects (opens in a new tab)etsi.orgTo re-check	ETSI	February 2025	Video 101: calls and meetings as a business channel
ETSI TS 123 038 (3GPP TS 23.038): Alphabets and language-specific information, V10.0.0 (opens in a new tab)etsi.orgTo re-check	ETSI / 3GPP	March 2011	SMS 101: the text message every phone can receive
ETSI TS 123 040 (3GPP TS 23.040): Technical realization of the Short Message Service (SMS), V12.2.0 (opens in a new tab)etsi.orgTo re-check	ETSI / 3GPP	October 2014	SMS 101: the text message every phone can receive
Directive 2002/58/EC on privacy and electronic communications (ePrivacy Directive) (opens in a new tab)eur-lex.europa.euTo re-check	EUR-Lex	2002-07	Email 101: the open channel people keep Voice 101: business phone calls, numbers and caller-ID trust RCS 101: the phone's own messaging app, with a brand name and buttons SMS 101: the text message every phone can receive
Regulation (EU) 2016/679 (General Data Protection Regulation) (opens in a new tab)eur-lex.europa.euTo re-check	EUR-Lex	27 April 2016	Apple Messages for Business 101: service chats inside the Messages app Video 101: calls and meetings as a business channel Web chat & booking page 101: help where visitors decide In-app chat 101: conversations inside your own product Which channel for what: matching sixteen channels to your need, place and audience
Regulation (EU) 2016/679 (General Data Protection Regulation) (opens in a new tab)eur-lex.europa.eu	EUR-Lex	2016-04-27	How to choose a CPaaS provider: a step-by-step guide for business buyers Consent is a data model, not a checkbox A consent architecture that survives an audit and a vendor migration Evaluating a CPaaS contract: the clauses that decide what you actually bought Data residency GDPR
Regulation (EU) 2022/1925 on contestable and fair markets in the digital sector (Digital Markets Act) (opens in a new tab)eur-lex.europa.euTo re-check	EUR-Lex	2022-10-12	Instagram 101: direct messages for businesses people discover by sight Messenger 101: conversations that start on Facebook WhatsApp 101: the Business app, the Business Platform and the rules between them
Regulation (EU) 2024/1689 (Artificial Intelligence Act) (opens in a new tab)eur-lex.europa.eu	EUR-Lex	2024-07-12	Consent is a data model, not a checkbox Conversational marketing, minus the hype Article 50 for messaging teams: what the AI Act's transparency rules require AI agent
Report from the Commission on the review of the Digital Markets Act, COM(2026) 247 final (opens in a new tab)eur-lex.europa.euTo re-check	EUR-Lex	2026-05-21	Instagram 101: direct messages for businesses people discover by sight
Directive (EU) 2018/1972 establishing the European Electronic Communications Code (opens in a new tab)eur-lex.europa.eu	EUR-Lex, European Union	2018-12-11	Number porting
CM.com company information (opens in a new tab)live.euronext.com	Euronext	—	CM.com
LINK Mobility Group 2024 annual report (opens in a new tab)live.euronext.com	Euronext	2025-05	LINK Mobility
LINK Mobility: transactions made under company share repurchase programme (opens in a new tab)live.euronext.com	Euronext	2026-03	LINK Mobility
Commission designates six gatekeepers under the Digital Markets Act (opens in a new tab)digital-markets-act.ec.europa.euTo re-check	European Commission	2023-09-06	Instagram 101: direct messages for businesses people discover by sight Messenger 101: conversations that start on Facebook WhatsApp 101: the Business app, the Business Platform and the rules between them
Commission imposes interim measures on Meta to preserve free access to WhatsApp for rival AI assistants (opens in a new tab)ec.europa.euTo re-check	European Commission	2026-06	WhatsApp 101: the Business app, the Business Platform and the rules between them
Commission opens antitrust investigation into Meta's new policy regarding AI providers' access to WhatsApp (opens in a new tab)digital-strategy.ec.europa.euTo re-check	European Commission	2025-12-04	WhatsApp 101: the Business app, the Business Platform and the rules between them
Commission starts enforcing AI Act rules and new transparency requirements on 2 August (opens in a new tab)digital-strategy.ec.europa.eu	European Commission	31 July 2026	Voice 101: business phone calls, numbers and caller-ID trust The state of business messaging, 2026 Conversational marketing, minus the hype A consent architecture that survives an audit and a vendor migration Article 50 for messaging teams: what the AI Act's transparency rules require AI agent
Digital Services Act starts applying to all online platforms in the EU (opens in a new tab)digital-strategy.ec.europa.euTo re-check	European Commission	2024-02	In-app chat 101: conversations inside your own product
European Accessibility Act (EAA) (opens in a new tab)commission.europa.euTo re-check	European Commission	accessed 2026-10	Web chat & booking page 101: help where visitors decide In-app chat 101: conversations inside your own product
Fighting online scams with the DSA (notice and action mechanism) (opens in a new tab)digital-strategy.ec.europa.euTo re-check	European Commission	accessed 2026-10	In-app chat 101: conversations inside your own product
Guidelines on transparency obligations for providers and deployers of certain AI systems (opens in a new tab)digital-strategy.ec.europa.euTo re-check	European Commission	2026-07	Web chat & booking page 101: help where visitors decide
Safer and more transparent AI (opens in a new tab)commission.europa.eu	European Commission	2 August 2026	Consent is a data model, not a checkbox Telling people they are talking to a machine
Transparency obligations under Article 50 of the AI Act (opens in a new tab)digital-strategy.ec.europa.euTo re-check	European Commission	accessed 2026-10	Web chat & booking page 101: help where visitors decide In-app chat 101: conversations inside your own product
Article 50: Transparency obligations for providers and deployers of certain AI systems (opens in a new tab)ai-act-service-desk.ec.europa.eu	European Commission, AI Act Service Desk	—	How to choose a CPaaS provider: a step-by-step guide for business buyers A consent architecture that survives an audit and a vendor migration Article 50 for messaging teams: what the AI Act's transparency rules require
Guidelines 05/2020 on consent under Regulation 2016/679 (opens in a new tab)edpb.europa.eu	European Data Protection Board	2020-05-04	A consent architecture that survives an audit and a vendor migration GDPR Opt-in (consent)
Guidelines 2/2023 on Technical Scope of Art. 5(3) of ePrivacy Directive, version 2 (opens in a new tab)edpb.europa.euTo re-check	European Data Protection Board	2024-10	Web chat & booking page 101: help where visitors decide
About us (opens in a new tab)exotel.com	Exotel	—	Exotel
Exotel named a Leader in the IDC MarketScape: Asia/Pacific AI-Enabled Front-Office Conversational AI Software 2025 (opens in a new tab)exotel.comAnalyst evaluations	Exotel	2025	Exotel
Pricing: business phone system (opens in a new tab)exotel.com	Exotel	—	Exotel
Security & Compliance FAQs (opens in a new tab)developer.exotel.comTo re-check	Exotel	2026-10	Exotel
SMS pricing (opens in a new tab)developer.exotel.com	Exotel Developer Docs	—	Exotel
WhatsApp Business FAQs (opens in a new tab)developer.exotel.com	Exotel Developer Docs	—	Exotel
Reassigned Numbers Database (opens in a new tab)fcc.gov	Federal Communications Commission	—	Omnichannel is an identity problem, not a channel count
Stop Unwanted Robocalls and Texts (opens in a new tab)fcc.gov	Federal Communications Commission	accessed 2026-10	Which channel for what: matching sixteen channels to your need, place and audience A2P messaging Opt-out
Fact sheet: Closing the Non-IP Caller ID Authentication Gap (opens in a new tab)docs.fcc.govTo re-check	Federal Communications Commission (FCC)	7 April 2025	Voice 101: business phone calls, numbers and caller-ID trust
Fact sheet: Combatting Illegal Text Messages (opens in a new tab)docs.fcc.govTo re-check	Federal Communications Commission (FCC)	22 November 2023	SMS 101: the text message every phone can receive
FCC Makes AI-Generated Voices in Robocalls Illegal (opens in a new tab)fcc.govTo re-check	Federal Communications Commission (FCC)	8 February 2024	Voice 101: business phone calls, numbers and caller-ID trust
Portability: Keeping Your Phone Number When Changing Service Providers (opens in a new tab)fcc.gov	Federal Communications Commission (FCC)	accessed 2026-10	Voice 101: business phone calls, numbers and caller-ID trust Number porting
Report and Order FCC 23-21 (targeting and eliminating unlawful text messages) (opens in a new tab)docs.fcc.govTo re-check	Federal Communications Commission (FCC)	March 2023	SMS 101: the text message every phone can receive
Report and Order FCC 26-67 (revocation of consent) (opens in a new tab)docs.fcc.govTo re-check	Federal Communications Commission (FCC)	30 September 2026	Voice 101: business phone calls, numbers and caller-ID trust SMS 101: the text message every phone can receive
STIR/SHAKEN broadly implemented starting today (opens in a new tab)docs.fcc.govTo re-check	Federal Communications Commission (FCC)	30 June 2021	Voice 101: business phone calls, numbers and caller-ID trust
TCPA Rules Revoking Consent for Unwanted Robocalls/Robotexts (opens in a new tab)fcc.govTo re-check	Federal Communications Commission (FCC)	2024	SMS 101: the text message every phone can receive
Toll-Free Numbers (opens in a new tab)fcc.gov	Federal Communications Commission (FCC)	accessed 2026-10	Voice 101: business phone calls, numbers and caller-ID trust Toll-free number
TRACED Act Implementation (opens in a new tab)fcc.govTo re-check	Federal Communications Commission (FCC)	accessed 2026-10	Voice 101: business phone calls, numbers and caller-ID trust
Dependencies of Firebase Android SDKs on Google Play services (opens in a new tab)firebase.google.comTo re-check	Firebase (Google)	accessed 2026-10	Push notifications 101: alerts people allowed
Firebase Cloud Messaging troubleshooting & FAQ (opens in a new tab)firebase.google.comTo re-check	Firebase (Google)	accessed 2026-10	Push notifications 101: alerts people allowed
Firebase Pricing (opens in a new tab)firebase.google.comTo re-check	Firebase (Google)	accessed 2026-10	Push notifications 101: alerts people allowed
CRM integration (opens in a new tab)five9.com	Five9	—	Five9
Digital engagement (opens in a new tab)five9.com	Five9	—	Five9
Five9 named a Leader in the 2025 Gartner Magic Quadrant for CCaaS (opens in a new tab)five9.comAnalyst evaluations	Five9	2025-09-10	Five9
Five9 Trust Center (opens in a new tab)trustcenter.five9.comTo re-check	Five9	2026-10	Five9
Global Data Processing Addendum (opens in a new tab)five9.comTo re-check	Five9	2026-10	Five9
Pricing (opens in a new tab)five9.com	Five9	—	Five9
SMS providers settings (opens in a new tab)help.foodics.com	Foodics	—	Msegat
LiveKit raises $100M Series C (press release) (opens in a new tab)fortune.com	Fortune	2026-01-22	LiveKit
Engage with customers across messaging channels (opens in a new tab)freshworks.com	Freshworks	—	Freshworks (Freshchat / Freshdesk Omni)
Freshchat pricing & plans (opens in a new tab)freshworks.com	Freshworks	—	Freshworks (Freshchat / Freshdesk Omni)
Freshdesk Omni pricing & plans (opens in a new tab)freshworks.com	Freshworks	—	Freshworks (Freshchat / Freshdesk Omni)
Freshworks Trust Center (opens in a new tab)trust.freshworks.comTo re-check	Freshworks	2026-10	Freshworks (Freshchat / Freshdesk Omni)
GDPR At Freshworks (opens in a new tab)freshworks.comTo re-check	Freshworks	2026-10	Freshworks (Freshchat / Freshdesk Omni)
Localizing the agent interface in Freshchat (opens in a new tab)crmsupport.freshworks.com	Freshworks	—	Freshworks (Freshchat / Freshdesk Omni)
Social channels & widget capabilities comparison for Freshchat (opens in a new tab)crmsupport.freshworks.com	Freshworks	—	Freshworks (Freshchat / Freshdesk Omni)
Maqsam (opens in a new tab)freshworks.com	Freshworks Marketplace	—	Maqsam
Forecast Analysis: Communications Platform as a Service, Worldwide (opens in a new tab)gartner.com	Gartner	2025	What CPaaS actually is, and what it is not How to read a market forecast without being misled by one What the analysts disagree about, and why it is the useful part
Leader, Gartner Magic Quadrant for the CRM Customer Engagement Center (opens in a new tab)zendesk.comAnalyst evaluations	Gartner	2025	Zendesk
Market Share Analysis: Communications Platform as a Service, Worldwide, 2024 (opens in a new tab)gartner.com	Gartner	—	What the analysts disagree about, and why it is the useful part
Gartner Predicts Agentic AI Will Autonomously Resolve 80% of Common Customer Service Issues Without Human Intervention by 2029 (opens in a new tab)gartner.comTo re-check	Gartner Newsroom	2025-03-05	Web chat & booking page 101: help where visitors decide
Gartner Survey Finds 87% of Customers Say Companies Using GenAI for Customer Service Must Provide Access to a Human Agent (opens in a new tab)gartner.comTo re-check	Gartner Newsroom	2026-08-04	Web chat & booking page 101: help where visitors decide
Communications Platform as a Service reviews and market definition (opens in a new tab)gartner.com	Gartner Peer Insights	—	CPaaS
Genesys Cloud CX pricing (opens in a new tab)genesys.com	Genesys	—	Genesys Cloud
Genesys Cloud security and compliance overview (opens in a new tab)library.genesys.comTo re-check	Genesys	2024-05	Genesys Cloud
Genesys Cloud system status (opens in a new tab)status.mypurecloud.com	Genesys	—	Genesys Cloud
Genesys Cloud Trust Center Privacy (opens in a new tab)genesys.comTo re-check	Genesys	2026-10	Genesys Cloud
Genesys named a Leader in the 2025 Gartner Magic Quadrant for CCaaS (opens in a new tab)genesys.comAnalyst evaluations	Genesys	2025-09-10	Genesys Cloud
Messaging apps for customer service (opens in a new tab)genesys.com	Genesys	—	Genesys Cloud
Genesys Cloud supported languages (opens in a new tab)help.mypurecloud.com	Genesys Cloud Resource Center	—	Genesys Cloud
WideBot (opens in a new tab)getapp.co.uk	GetApp	—	WideBot
Email sender guidelines (opens in a new tab)support.google.comTo re-check	Gmail Help	accessed 2026-10	Which channel for what: matching sixteen channels to your need, place and audience
Email sender guidelines FAQ (opens in a new tab)support.google.comTo re-check	Gmail Help	accessed 2026-10	Email 101: the open channel people keep
About GMS (opens in a new tab)gms.net	GMS	—	GMS (Global Message Services)
GMS Achieves ISO 22301 and ISO 27701 Privacy and Business Continuity Certifications (opens in a new tab)gms.netTo re-check	GMS	2024-04	GMS (Global Message Services)
GMS CPaaS suite (opens in a new tab)gms.net	GMS	—	GMS (Global Message Services)
GMS positioned in the 2026 Gartner Magic Quadrant for CPaaS (opens in a new tab)gms.netAnalyst evaluations	GMS	2026-05-28	GMS (Global Message Services)
Global Message Services AG received ISO 9001, ISO/IEC 20000-1, ISO 27001 certificates (opens in a new tab)gsma.comTo re-check	GMS (via GSMA)	2026-10	GMS (Global Message Services)
CPaaS API (opens in a new tab)developers.gms.net	GMS for Developers	—	GMS (Global Message Services)
Not Delayed, Not Deferred: EU AI Act Transparency Obligations Are Now in Force (opens in a new tab)goodwinlaw.com	Goodwin	August 2026	Telling people they are talking to a machine
A billion RCS messages are sent every day in the U.S. (opens in a new tab)blog.googleTo re-check	Google	May 2025	RCS 101: the phone's own messaging app, with a brand name and buttons RCS after iOS: what changed in the numbers, and what to distrust
End-to-end encrypted RCS messaging begins rolling out today for Android and iPhone users (opens in a new tab)blog.google	Google	May 2026	RCS 101: the phone's own messaging app, with a brand name and buttons What RCS changed, and what it did not
New features to celebrate Messages' 1 billion RCS users (opens in a new tab)blog.googleTo re-check	Google	accessed 2026-10	RCS 101: the phone's own messaging app, with a brand name and buttons RCS after iOS: what changed in the numbers, and what to distrust
Gmail introduces new requirements to fight spam (opens in a new tab)blog.googleTo re-check	Google (The Keyword)	2023-10	Email 101: the open channel people keep
Billing overview (RCS for Business) (opens in a new tab)developers.google.com	Google for Developers	accessed 2026-10	Which channel for what: matching sixteen channels to your need, place and audience Adding RCS to an SMS programme without running two programmes
Brand verification (RCS for Business) (opens in a new tab)developers.google.comTo re-check	Google for Developers	accessed 2026-10	RCS 101: the phone's own messaging app, with a brand name and buttons
Cloud to Device Messaging (Deprecated) (opens in a new tab)developers.google.comTo re-check	Google for Developers	accessed 2026-10	Push notifications 101: alerts people allowed
Launch approval (RCS for Business) (opens in a new tab)developers.google.comTo re-check	Google for Developers	accessed 2026-10	RCS 101: the phone's own messaging app, with a brand name and buttons Adding RCS to an SMS programme without running two programmes
RCS for Business (opens in a new tab)developers.google.com	Google for Developers	accessed 2026-10	RCS 101: the phone's own messaging app, with a brand name and buttons Adding RCS to an SMS programme without running two programmes
Standard billing FAQ (RCS for Business) (opens in a new tab)developers.google.comTo re-check	Google for Developers	accessed 2026-10	RCS 101: the phone's own messaging app, with a brand name and buttons
US billing FAQ (RCS for Business) (opens in a new tab)developers.google.comTo re-check	Google for Developers	accessed 2026-10	RCS 101: the phone's own messaging app, with a brand name and buttons
Celebrating 10 years of WebM and WebRTC (opens in a new tab)opensource.googleblog.comTo re-check	Google Open Source Blog	May 2020	Video 101: calls and meetings as a business channel
User Generated Content (opens in a new tab)support.google.comTo re-check	Google Play Console Help	accessed 2026-10	In-app chat 101: conversations inside your own product
Set up BIMI (opens in a new tab)support.google.comTo re-check	Google Workspace Admin Help	accessed 2026-10	Email 101: the open channel people keep
UK transition from analogue to digital landlines (opens in a new tab)gov.ukTo re-check	GOV.UK	accessed 2026-10	Voice 101: business phone calls, numbers and caller-ID trust
Chinese operators make major RCS commitment: Whitepaper (opens in a new tab)gsma.comTo re-check	GSMA	April 2020	RCS 101: the phone's own messaging app, with a brand name and buttons
From Rich Text to Video: RCS Universal Profile 4.0 has arrived (opens in a new tab)gsma.com	GSMA	March 2026	RCS 101: the phone's own messaging app, with a brand name and buttons The state of business messaging, 2026 What RCS changed, and what it did not RCS after iOS: what changed in the numbers, and what to distrust GSMA on RCS, encryption and the future of operator messaging
GSMA Open Gateway (opens in a new tab)gsma.com	GSMA	accessed 2026-10	SMS 101: the text message every phone can receive SIM swap check
GSMA RCS Universal Profile 3.0 specifications (opens in a new tab)gsma.comTo re-check	GSMA	March 2025	Apple Messages for Business 101: service chats inside the Messages app RCS 101: the phone's own messaging app, with a brand name and buttons
GSMA To Take Rich Communication Suite Forwards (opens in a new tab)gsma.comTo re-check	GSMA	2008	RCS 101: the phone's own messaging app, with a brand name and buttons
GSMA Welcomes First Launch of Universal Profile for Advanced Messaging (opens in a new tab)gsma.comTo re-check	GSMA	4 November 2016	RCS 101: the phone's own messaging app, with a brand name and buttons
RCS Encryption: A Leap Towards Secure and Interoperable Messaging (opens in a new tab)gsma.com	GSMA	14 March 2025	RCS 101: the phone's own messaging app, with a brand name and buttons What RCS changed, and what it did not RCS after iOS: what changed in the numbers, and what to distrust GSMA on RCS, encryption and the future of operator messaging
RCS Now in iOS: a New Chapter for Mobile Messaging (opens in a new tab)gsma.com	GSMA	accessed 2026-10	RCS 101: the phone's own messaging app, with a brand name and buttons The state of business messaging, 2026 What RCS changed, and what it did not Adding RCS to an SMS programme without running two programmes RCS after iOS: what changed in the numbers, and what to distrust GSMA on RCS, encryption and the future of operator messaging +1
RCS Universal Profile 4.1: Stronger foundations for secure messaging (opens in a new tab)gsma.com	GSMA	July 2026	RCS 101: the phone's own messaging app, with a brand name and buttons The state of business messaging, 2026 What RCS changed, and what it did not RCS after iOS: what changed in the numbers, and what to distrust GSMA on RCS, encryption and the future of operator messaging
The Mobile Economy 2026 (opens in a new tab)gsma.comTo re-check	GSMA	March 2026	RCS 101: the phone's own messaging app, with a brand name and buttons SMS 101: the text message every phone can receive
The Mobile Economy 2026 (opens in a new tab)gsma.com	GSMA	March 2026	Which channel for what: matching sixteen channels to your need, place and audience GSMA on RCS, encryption and the future of operator messaging
Universal Profile (opens in a new tab)gsma.com	GSMA	accessed 2026-10	RCS 101: the phone's own messaging app, with a brand name and buttons RCS
GSMA calls for renewed focus on closing the Usage Gap as more than 3 billion people remain offline despite available mobile internet services (opens in a new tab)gsma.comTo re-check	GSMA Newsroom	2025-09	In-app chat 101: conversations inside your own product
Conversational Messaging Platform For Enterprises (opens in a new tab)gupshup.ioTo re-check	Gupshup	2026-10	Gupshup
WhatsApp API self-serve pricing (opens in a new tab)gupshup.ai	Gupshup	—	Gupshup
Push Kit (opens in a new tab)developer.huawei.comTo re-check	HUAWEI Developers	accessed 2026-10	Push notifications 101: alerts people allowed
iCall (opens in a new tab)icall.tel	icall.tel	—	iCall
Data Processing Addendum (opens in a new tab)icall.tel	iCall.tel	2026-10	iCall
RFC 7519: JSON Web Token (JWT) (opens in a new tab)rfc-editor.org	IETF	—	The gap nobody fills: service-to-service identity
RFC 8656: Traversal Using Relays around NAT (TURN) (opens in a new tab)datatracker.ietf.org	IETF	2020	Latency you can actually feel When video belongs in a support conversation, and when it is theatre
RFC 8693: OAuth 2.0 Token Exchange (opens in a new tab)rfc-editor.org	IETF	—	Federating systems without merging them The gap nobody fills: service-to-service identity
RFC 8705: OAuth 2.0 Mutual-TLS Client Authentication and Certificate-Bound Access Tokens (opens in a new tab)rfc-editor.org	IETF	—	The gap nobody fills: service-to-service identity
RFC 8825: Overview: Real-Time Protocols for Browser-Based Applications (opens in a new tab)datatracker.ietf.orgTo re-check	IETF	January 2021	Video 101: calls and meetings as a business channel
RFC 8827: WebRTC Security Architecture (opens in a new tab)datatracker.ietf.org	IETF	2021	When video belongs in a support conversation, and when it is theatre
RFC 3261: SIP, Session Initiation Protocol (opens in a new tab)rfc-editor.org	IETF / RFC Editor	June 2002	Voice 101: business phone calls, numbers and caller-ID trust SIP
RFC 5321: Simple Mail Transfer Protocol (opens in a new tab)rfc-editor.orgTo re-check	IETF / RFC Editor	2008-10	Email 101: the open channel people keep
RFC 5545: Internet Calendaring and Scheduling Core Object Specification (iCalendar) (opens in a new tab)rfc-editor.orgTo re-check	IETF / RFC Editor	2009-09	Web chat & booking page 101: help where visitors decide
RFC 6047: iCalendar Message-Based Interoperability Protocol (iMIP) (opens in a new tab)rfc-editor.orgTo re-check	IETF / RFC Editor	2010-12	Web chat & booking page 101: help where visitors decide
RFC 6120: Extensible Messaging and Presence Protocol (XMPP): Core (opens in a new tab)rfc-editor.orgTo re-check	IETF / RFC Editor	2011-03	In-app chat 101: conversations inside your own product
RFC 6238: TOTP, Time-Based One-Time Password Algorithm (opens in a new tab)rfc-editor.org	IETF / RFC Editor	2011-05	One-time password (OTP)
RFC 6376: DomainKeys Identified Mail (DKIM) Signatures (opens in a new tab)rfc-editor.orgTo re-check	IETF / RFC Editor	2011-09	Email 101: the open channel people keep
RFC 6455: The WebSocket Protocol (opens in a new tab)rfc-editor.orgTo re-check	IETF / RFC Editor	2011-12	Web chat & booking page 101: help where visitors decide In-app chat 101: conversations inside your own product
RFC 7208: Sender Policy Framework (SPF) for Authorizing Use of Domains in Email, Version 1 (opens in a new tab)rfc-editor.orgTo re-check	IETF / RFC Editor	2014-04	Email 101: the open channel people keep
RFC 8058: Signaling One-Click Functionality for List Email Headers (opens in a new tab)rfc-editor.orgTo re-check	IETF / RFC Editor	2017-01	Email 101: the open channel people keep
RFC 821: Simple Mail Transfer Protocol (opens in a new tab)rfc-editor.orgTo re-check	IETF / RFC Editor	1982-08	Email 101: the open channel people keep
RFC 8224: Authenticated Identity Management in the Session Initiation Protocol (SIP) (opens in a new tab)rfc-editor.org	IETF / RFC Editor	February 2018	Voice 101: business phone calls, numbers and caller-ID trust
RFC 8656: Traversal Using Relays around NAT (TURN) (opens in a new tab)rfc-editor.org	IETF / RFC Editor	2020-02	TURN
RFC 8825: Overview, Real-Time Protocols for Browser-Based Applications (opens in a new tab)rfc-editor.org	IETF / RFC Editor	2021-01	WebRTC
RFC 9110: HTTP Semantics (opens in a new tab)rfc-editor.org	IETF / RFC Editor	2022-06	API
RFC 9420: The Messaging Layer Security (MLS) Protocol (opens in a new tab)rfc-editor.orgTo re-check	IETF / RFC Editor	2023-07	In-app chat 101: conversations inside your own product
RFC 9725: WebRTC-HTTP Ingestion Protocol (WHIP) (opens in a new tab)rfc-editor.orgTo re-check	IETF / RFC Editor	March 2025	Video 101: calls and meetings as a business channel
RFC 7489: Domain-based Message Authentication, Reporting, and Conformance (DMARC) (opens in a new tab)datatracker.ietf.orgTo re-check	IETF Datatracker	2015-03	Email 101: the open channel people keep
RFC 9989: Domain-Based Message Authentication, Reporting, and Conformance (DMARC) (opens in a new tab)datatracker.ietf.orgTo re-check	IETF Datatracker	2026-05	Email 101: the open channel people keep
IHGIZ autos (opens in a new tab)ihgiz.autos	ihgiz.autos	—	IHGIZ Autos
IHGIZ Club (opens in a new tab)ihgiz.club	ihgiz.club	—	IHGIZ Club
IHGIZ (opens in a new tab)ihgiz.com	ihgiz.com	—	IHGIZ
IHGIZ Events (opens in a new tab)ihgiz.events	ihgiz.events	—	IHGIZ Events
Certificates (opens in a new tab)infobip.comTo re-check	Infobip	2026-10	Infobip
Data Transfer Agreement to reflect the new EU SCCs and the UK Addendum (opens in a new tab)infobip.comTo re-check	Infobip	2026-10	Infobip
Infobip recognized as a worldwide CPaaS Leader by IDC MarketScape for the third time (opens in a new tab)infobip.comAnalyst evaluations	Infobip	2025-02	Infobip
Infobip Successfully Completes HIPAA Attestation Reinforcing Commitment to Data Privacy and Security (opens in a new tab)infobip.comTo re-check	Infobip	2026-10	Infobip
Response status and error codes (opens in a new tab)infobip.com	Infobip	—	Infobip
SMS pricing (opens in a new tab)infobip.com	Infobip	—	Infobip
Factsheet on Full SMS Sender ID Registry Regime (opens in a new tab)imda.gov.sg	Infocomm Media Development Authority (IMDA)	—	Sender registration around the world: who you have to tell before you text
Enhanced measures against scam SMS (opens in a new tab)imda.gov.sg	Infocomm Media Development Authority (Singapore)	2023	10DLC registration without tears Getting messages into the Gulf: sender IDs, licensed aggregators and the AD marker
Data sharing advice (advice for small organisations) (opens in a new tab)ico.org.ukTo re-check	Information Commissioner's Office (ICO)	accessed 2026-10	Video 101: calls and meetings as a business channel
Statement on the commencement of the Data (Use and Access) Act (DUAA) (opens in a new tab)ico.org.ukTo re-check	Information Commissioner's Office (ICO)	February 2026	SMS 101: the text message every phone can receive
Electronic mail marketing (Guide to PECR) (opens in a new tab)ico.org.ukTo re-check	Information Commissioner's Office (UK)	accessed 2026-10	Email 101: the open channel people keep RCS 101: the phone's own messaging app, with a brand name and buttons SMS 101: the text message every phone can receive
Guidance Note on Direct Marketing in terms of the Protection of Personal Information Act 4 of 2013 (opens in a new tab)inforegulator.org.zaTo re-check	Information Regulator (South Africa)	accessed 2026-10	Email 101: the open channel people keep
How Fin pricing works (opens in a new tab)intercom.com	Intercom	—	Intercom
How we comply with GDPR (opens in a new tab)intercom.comTo re-check	Intercom	2026-10	Intercom
Intercom Developers (opens in a new tab)developers.intercom.com	Intercom	—	Intercom
Intercom for Enterprise (opens in a new tab)intercom.comTo re-check	Intercom	2026-10	Intercom
Intercom Pricing (opens in a new tab)intercom.comTo re-check	Intercom	accessed 2026-10	Web chat & booking page 101: help where visitors decide
Localize the Messenger to work with multiple languages (opens in a new tab)intercom.com	Intercom	—	Intercom
Omnichannel customer service software (opens in a new tab)intercom.com	Intercom	—	Intercom
Security & Trust (opens in a new tab)intercom.comTo re-check	Intercom	2026-10	Intercom
ITU-T G.114: One-way transmission time (opens in a new tab)itu.int	International Telecommunication Union	—	Latency you can actually feel
Facts and Figures 2025 (opens in a new tab)itu.intTo re-check	International Telecommunication Union (ITU)	2025-11-17	Web chat & booking page 101: help where visitors decide
Facts and Figures 2025: Mobile phone ownership (opens in a new tab)itu.intTo re-check	International Telecommunication Union (ITU)	2025	SMS 101: the text message every phone can receive
ITU-T E.164: The international public telecommunication numbering plan (opens in a new tab)itu.int	International Telecommunication Union (ITU)	accessed 2026-10	Voice 101: business phone calls, numbers and caller-ID trust Long code (virtual number) PSTN
ITU-T G.114: One-way transmission time (opens in a new tab)itu.int	International Telecommunication Union (ITU)	accessed 2026-10	Voice 101: business phone calls, numbers and caller-ID trust Latency
Official Biography: Raymond Tomlinson (opens in a new tab)internethalloffame.orgTo re-check	Internet Hall of Fame	accessed 2026-10	Email 101: the open channel people keep
Facts and Figures 2025 (opens in a new tab)itu.intTo re-check	ITU	November 2025	Video 101: calls and meetings as a business channel Which channel for what: matching sixteen channels to your need, place and audience
Queen Rania visits local cloud communications company (opens in a new tab)jordannews.jo	Jordan News	—	Maqsam
CPaaS Market Research Report (opens in a new tab)juniperresearch.com	Juniper Research	April 2025	What CPaaS actually is, and what it is not How to read a market forecast without being misled by one What the analysts disagree about, and why it is the useful part
Communication Platform as a Service (CPaaS) – service description (opens in a new tab)kaleyra.comTo re-check	Kaleyra	2026-10	Kaleyra (Tata Communications)
GDPR Policy: Your Privacy, Our Responsibility (opens in a new tab)kaleyra.comTo re-check	Kaleyra	2026-10	Kaleyra (Tata Communications)
Kore.ai named a Leader in Gartner Magic Quadrant for Conversational AI Platforms (opens in a new tab)kore.aiAnalyst evaluations	Kore.ai	2025-08-26	Kore.ai
Kore.ai Trust Center (opens in a new tab)trust.kore.aiTo re-check	Kore.ai	2026-10	Kore.ai
Channel enablement (opens in a new tab)developer.kore.ai	Kore.ai Documentation	—	Kore.ai
Usage plans (opens in a new tab)developer.kore.ai	Kore.ai Documentation	—	Kore.ai
18 U.S. Code § 2511: Interception and disclosure of wire, oral, or electronic communications prohibited (opens in a new tab)law.cornell.eduTo re-check	Legal Information Institute, Cornell Law School	accessed 2026-10	Video 101: calls and meetings as a business channel
2026年 LINE 官方帳號方案價格調整 (2026 LINE Official Account plan price adjustment) (opens in a new tab)tw.linebiz.comTo re-check	LINE Biz-Solutions Taiwan	2026	LINE 101: official accounts people add as friends
Get started with the Messaging API (opens in a new tab)developers.line.bizTo re-check	LINE Developers	accessed 2026-10	LINE 101: official accounts people add as friends
LINE MINI App: Getting started (opens in a new tab)developers.line.bizTo re-check	LINE Developers	accessed 2026-10	LINE 101: official accounts people add as friends
LINE notification messages overview (opens in a new tab)developers.line.bizTo re-check	LINE Developers	accessed 2026-10	LINE 101: official accounts people add as friends
Messaging API overview (opens in a new tab)developers.line.bizTo re-check	LINE Developers	accessed 2026-10	LINE 101: official accounts people add as friends Which channel for what: matching sixteen channels to your need, place and audience
Messaging API pricing (opens in a new tab)developers.line.bizTo re-check	LINE Developers	accessed 2026-10	LINE 101: official accounts people add as friends
Technical specifications of the LINE notification messages API (opens in a new tab)developers.line.bizTo re-check	LINE Developers	accessed 2026-10	LINE 101: official accounts people add as friends
LINE Official Account features (opens in a new tab)lineforbusiness.comTo re-check	LINE for Business Thailand	accessed 2026-10	LINE 101: official accounts people add as friends
Official account types (opens in a new tab)help2.line.meTo re-check	LINE Help Center	accessed 2026-10	LINE 101: official accounts people add as friends
LINE公式アカウント料金プラン改定のお知らせ (Notice of price plan revision) (opens in a new tab)lycbiz.comTo re-check	LINE Yahoo for Business	2023-06-01	LINE 101: official accounts people add as friends
LINE公式アカウント追加メッセージ料金改定のお知らせ (Notice of additional message fee revision) (opens in a new tab)lycbiz.comTo re-check	LINE Yahoo for Business	2026-10-01	LINE 101: official accounts people add as friends
LINE公式アカウントの料金プラン (LINE Official Account price plans) (opens in a new tab)lycbiz.comTo re-check	LINE Yahoo for Business	accessed 2026-10	LINE 101: official accounts people add as friends
API reference (opens in a new tab)linkmobility.com	LINK Mobility	—	LINK Mobility
Data Processing Agreement for LINK's provision of Messaging Services (opens in a new tab)linkmobility.comTo re-check	LINK Mobility	2026-10	LINK Mobility
Data security at LINK Mobility. GDPR-compliant SMS dispatch (opens in a new tab)linkmobility.comTo re-check	LINK Mobility	2026-10	LINK Mobility
LINK Mobility 'Established CPaaS providers' according to Juniper Research (opens in a new tab)linkmobility.comAnalyst evaluations	LINK Mobility	2021	LINK Mobility
EU data residency (opens in a new tab)docs.livekit.ioTo re-check	LiveKit	2026-10	LiveKit
HIPAA Eligible Products and Services (opens in a new tab)livekit.ioTo re-check	LiveKit	2026-10	LiveKit
Trust Center - LiveKit (opens in a new tab)trust.livekit.ioTo re-check	LiveKit	2026-10	LiveKit
「LINE公式アカウント」の認証バッジを刷新、国内の認証済アカウントは緑色のチェックマークに統一 (Verified badge redesigned) (opens in a new tab)lycorp.co.jpTo re-check	LY Corporation	2026-04-01	LINE 101: official accounts people add as friends
15 Years of LINE: How LINE Has Addressed Disasters in Japan, Taiwan, and Thailand (Part 2) (opens in a new tab)lycorp.co.jpTo re-check	LY Corporation	2026-08-28	LINE 101: official accounts people add as friends
Business Development Outside of Japan (opens in a new tab)lycorp.co.jpTo re-check	LY Corporation	accessed 2026-10	LINE 101: official accounts people add as friends Which channel for what: matching sixteen channels to your need, place and audience
History - LINE Corporation (opens in a new tab)lycorp.co.jpTo re-check	LY Corporation	accessed 2026-10	LINE 101: official accounts people add as friends
History - LY Corporation (opens in a new tab)lycorp.co.jpTo re-check	LY Corporation	accessed 2026-10	LINE 101: official accounts people add as friends
Information and Progress on Measures to Prevent Recurrence in Accordance with PPC's Request for Reports, Etc. and Recommendation (opens in a new tab)lycorp.co.jpTo re-check	LY Corporation	accessed 2026-10	LINE 101: official accounts people add as friends
LY Corporation Launches New AI Agent Brand "Agent i" Today (opens in a new tab)lycorp.co.jpTo re-check	LY Corporation	2026-04-20	LINE 101: official accounts people add as friends
Notice and apology regarding information leakage due to unauthorized access (opens in a new tab)lycorp.co.jpTo re-check	LY Corporation	2023-11-27	LINE 101: official accounts people add as friends
Regarding Administrative Guidance Issued by the Ministry of Internal Affairs and Communications (opens in a new tab)lycorp.co.jpTo re-check	LY Corporation	2024-04-16	LINE 101: official accounts people add as friends
Report Submitted on March 31, 2025 in Response to MIC's Administrative Guidance (opens in a new tab)lycorp.co.jpTo re-check	LY Corporation	2025-03-31	LINE 101: official accounts people add as friends
M3AAWG Sender Best Common Practices (opens in a new tab)m3aawg.orgTo re-check	M3AAWG	2026-08-27	Email 101: the open channel people keep
ZIWO secures debt funding from Amplify Growth Fund (opens in a new tab)ecosystem.madrimasd.org	madri+d	2026-02	Ziwo
Webhooks (opens in a new tab)documentation.mailgun.com	Mailgun Documentation	—	Mailgun
Mailgun status page (opens in a new tab)help.mailgun.com	Mailgun Help Center	—	Mailgun
What happens if I send more emails than my monthly plan provides? (opens in a new tab)help.mailgun.com	Mailgun Help Center	—	Mailgun
Follow the Leader: Sinan Taifour, co-founder and CEO, Maqsam (opens in a new tab)maqsam.com	Maqsam	—	Maqsam
Bounded Context (opens in a new tab)martinfowler.com	martinfowler.com	—	Federating systems without merging them
CSS logical properties and values (opens in a new tab)developer.mozilla.org	MDN Web Docs	—	Arabic-first is not translation
Cost per new messaging connection (opens in a new tab)facebook.comTo re-check	Meta Business Help Centre	accessed 2026-10	Instagram 101: direct messages for businesses people discover by sight Messenger 101: conversations that start on Facebook
About the WhatsApp Business Platform (opens in a new tab)developers.facebook.com	Meta for Developers	—	WhatsApp Business Platform
Calling API pricing (opens in a new tab)developers.facebook.comTo re-check	Meta for Developers	accessed 2026-10	WhatsApp 101: the Business app, the Business Platform and the rules between them
Changelog — Messenger Platform (opens in a new tab)developers.facebook.comTo re-check	Meta for Developers	2026-03-27	Instagram 101: direct messages for businesses people discover by sight Messenger 101: conversations that start on Facebook
Cloud API Calling (opens in a new tab)developers.facebook.comTo re-check	Meta for Developers	accessed 2026-10	WhatsApp 101: the Business app, the Business Platform and the rules between them
Get opt-in for WhatsApp (opens in a new tab)developers.facebook.com	Meta for Developers	—	Opt-in (consent)
m.me Links — Messenger Platform (opens in a new tab)developers.facebook.comTo re-check	Meta for Developers	accessed 2026-10	Messenger 101: conversations that start on Facebook
Marketing Message API for Messenger changelog (opens in a new tab)developers.facebook.comTo re-check	Meta for Developers	accessed 2026-10	Messenger 101: conversations that start on Facebook
Message tags — Send API, Messenger Platform (opens in a new tab)developers.facebook.comTo re-check	Meta for Developers	accessed 2026-10	Instagram 101: direct messages for businesses people discover by sight Messenger 101: conversations that start on Facebook
Messaging limits (opens in a new tab)developers.facebook.comTo re-check	Meta for Developers	accessed 2026-10	WhatsApp 101: the Business app, the Business Platform and the rules between them
Messenger Platform and IG Messaging API policy (opens in a new tab)developers.facebook.comTo re-check	Meta for Developers	accessed 2026-10	Instagram 101: direct messages for businesses people discover by sight Messenger 101: conversations that start on Facebook Which channel for what: matching sixteen channels to your need, place and audience
Messenger Platform rate limits (opens in a new tab)developers.facebook.comTo re-check	Meta for Developers	accessed 2026-10	Messenger 101: conversations that start on Facebook
Overview — Instagram Platform (opens in a new tab)developers.facebook.comTo re-check	Meta for Developers	accessed 2026-10	Instagram 101: direct messages for businesses people discover by sight
Overview for the Messenger Platform (opens in a new tab)developers.facebook.comTo re-check	Meta for Developers	accessed 2026-10	Messenger 101: conversations that start on Facebook
Per-user marketing template message limits (opens in a new tab)developers.facebook.comTo re-check	Meta for Developers	accessed 2026-10	WhatsApp 101: the Business app, the Business Platform and the rules between them
Pricing on the WhatsApp Business Platform (opens in a new tab)developers.facebook.com	Meta for Developers	accessed 2026-10	WhatsApp 101: the Business app, the Business Platform and the rules between them Which channel for what: matching sixteen channels to your need, place and audience How to choose a CPaaS provider: a step-by-step guide for business buyers The state of business messaging, 2026 Channels are not interchangeable: the most common early mistake The 24-hour window: the rule that breaks most first integrations +7
Recurring Notifications on Messenger (opens in a new tab)developers.facebook.comTo re-check	Meta for Developers	accessed 2026-10	Messenger 101: conversations that start on Facebook
Send a message — Messenger Platform (opens in a new tab)developers.facebook.comTo re-check	Meta for Developers	2026-05-05	Instagram 101: direct messages for businesses people discover by sight Messenger 101: conversations that start on Facebook
Send API reference (message tags) (opens in a new tab)developers.facebook.comTo re-check	Meta for Developers	accessed 2026-10	Which channel for what: matching sixteen channels to your need, place and audience
Send Messages — Instagram API with Instagram Login (opens in a new tab)developers.facebook.comTo re-check	Meta for Developers	accessed 2026-10	Instagram 101: direct messages for businesses people discover by sight
Template categorization (opens in a new tab)developers.facebook.comTo re-check	Meta for Developers	accessed 2026-10	WhatsApp 101: the Business app, the Business Platform and the rules between them
Template messages (opens in a new tab)developers.facebook.com	Meta for Developers	—	24-hour customer service window
template_category_update webhook reference (opens in a new tab)developers.facebook.com	Meta for Developers	—	A WhatsApp template strategy that survives contact with production
Templates overview (opens in a new tab)developers.facebook.com	Meta for Developers	—	Message template
Upcoming pricing updates for Meta Business Agent, service and utility messages (opens in a new tab)developers.facebook.comTo re-check	Meta for Developers	2026-09-30	WhatsApp 101: the Business app, the Business Platform and the rules between them The state of business messaging, 2026 The 24-hour window: the rule that breaks most first integrations A WhatsApp template strategy that survives contact with production
Updates to WhatsApp Business Platform pricing (opens in a new tab)developers.facebook.com	Meta for Developers	—	The state of business messaging, 2026 The 24-hour window: the rule that breaks most first integrations A WhatsApp template strategy that survives contact with production
WhatsApp Cloud API documentation (opens in a new tab)developers.facebook.com	Meta for Developers	—	The 24-hour window: the rule that breaks most first integrations The real cost of an unofficial transport
A Reminder to our Community: New Messenger platform policy changes take effect today (opens in a new tab)developers.facebook.comTo re-check	Meta for Developers Blog	2020-03-04	Messenger 101: conversations that start on Facebook
Listening to our Community: Messenger Provides More Time to Adapt to New Policies and Announces One-time Notification API (opens in a new tab)developers.facebook.comTo re-check	Meta for Developers Blog	2019-12-20	Messenger 101: conversations that start on Facebook
Messenger Updates Platform and Launches New Tools to Drive More Valuable Conversations Between People and Businesses (opens in a new tab)developers.facebook.comTo re-check	Meta for Developers Blog	2019-08-29	Messenger 101: conversations that start on Facebook
Updated Messenger Platform Policies and Faster Review Times (opens in a new tab)developers.facebook.comTo re-check	Meta for Developers Blog	2016-08-15	Messenger 101: conversations that start on Facebook
Meta Platforms, Inc. (META) First Quarter 2025 Results Conference Call (opens in a new tab)s21.q4cdn.comTo re-check	Meta Investor Relations	2025-04-30	WhatsApp 101: the Business app, the Business Platform and the rules between them
Meta Platforms, Inc. (META) Second Quarter 2025 Results Conference Call (opens in a new tab)s21.q4cdn.comTo re-check	Meta Investor Relations	2025-07-30	Instagram 101: direct messages for businesses people discover by sight Messenger 101: conversations that start on Facebook
Meta Platforms, Inc. (META) Second Quarter 2026 Results Conference Call (opens in a new tab)s21.q4cdn.comTo re-check	Meta Investor Relations	2026-07-29	Instagram 101: direct messages for businesses people discover by sight Messenger 101: conversations that start on Facebook WhatsApp 101: the Business app, the Business Platform and the rules between them
Meta Platforms, Inc. (META) Third Quarter 2025 Results Conference Call (opens in a new tab)s21.q4cdn.comTo re-check	Meta Investor Relations	2025-10-29	Instagram 101: direct messages for businesses people discover by sight
Meta Reports Second Quarter 2026 Results (opens in a new tab)investor.atmeta.comTo re-check	Meta Investor Relations	2026-07-29	Instagram 101: direct messages for businesses people discover by sight Messenger 101: conversations that start on Facebook
Announcing New Products to Make Business Messaging Easier (opens in a new tab)about.fb.comTo re-check	Meta Newsroom	2022-05-19	WhatsApp 101: the Business app, the Business Platform and the rules between them
Facebook to Acquire WhatsApp (opens in a new tab)about.fb.comTo re-check	Meta Newsroom	2014-02-19	WhatsApp 101: the Business app, the Business Platform and the rules between them
It's Time to Reserve Your WhatsApp Username (opens in a new tab)about.fb.comTo re-check	Meta Newsroom	2026-06-29	WhatsApp 101: the Business app, the Business Platform and the rules between them
Messaging Interoperability: WhatsApp enables third-party chats for users in Europe (opens in a new tab)about.fb.comTo re-check	Meta Newsroom	2025-11	WhatsApp 101: the Business app, the Business Platform and the rules between them
Messenger Platform at F8 (opens in a new tab)about.fb.comTo re-check	Meta Newsroom	2016-04-12	Web chat & booking page 101: help where visitors decide
Azure Communication Services (opens in a new tab)azure.microsoft.comTo re-check	Microsoft	2026-10	Azure Communication Services
Azure status overview (opens in a new tab)docs.microsoft.com	Microsoft	—	Azure Communication Services
Data residency and user privacy for Azure Communication Services (opens in a new tab)learn.microsoft.comTo re-check	Microsoft	2026-10	Azure Communication Services
HIPAA & HITECH – Microsoft Compliance (opens in a new tab)learn.microsoft.comTo re-check	Microsoft	2026-10	Azure Communication Services
ISO/IEC 27001 – Microsoft Compliance (opens in a new tab)learn.microsoft.comTo re-check	Microsoft	2026-10	Azure Communication Services
ISO/IEC 27017 – Microsoft Compliance (opens in a new tab)learn.microsoft.comTo re-check	Microsoft	2026-10	Azure Communication Services
ISO/IEC 27018 – Microsoft Compliance (opens in a new tab)learn.microsoft.comTo re-check	Microsoft	2026-10	Azure Communication Services
ISO/IEC 27701 – Microsoft Compliance (opens in a new tab)learn.microsoft.comTo re-check	Microsoft	2026-10	Azure Communication Services
Microsoft to Acquire Skype (opens in a new tab)news.microsoft.comTo re-check	Microsoft	10 May 2011	Video 101: calls and meetings as a business channel
Azure Communication Services pricing (opens in a new tab)azure.microsoft.com	Microsoft Azure	—	Azure Communication Services
Advanced Messaging for WhatsApp in Azure Communication Services (opens in a new tab)learn.microsoft.com	Microsoft Learn	—	Azure Communication Services
Apply for toll-free verification (opens in a new tab)learn.microsoft.com	Microsoft Learn	—	Sender registration around the world: who you have to tell before you text
Google Firebase Cloud Messaging migration using REST API and the Azure portal (opens in a new tab)learn.microsoft.comTo re-check	Microsoft Learn	accessed 2026-10	Push notifications 101: alerts people allowed
Pricing scenarios for Calling (Voice/Video) and Chat (opens in a new tab)learn.microsoft.comTo re-check	Microsoft Learn	accessed 2026-10	Video 101: calls and meetings as a business channel
Services in Azure Communication Services (opens in a new tab)learn.microsoft.com	Microsoft Learn	—	Azure Communication Services
Telephony and SMS events (opens in a new tab)learn.microsoft.com	Microsoft Learn	—	Azure Communication Services
Ten-Digit Long Code (10DLC) Registration Guidelines (opens in a new tab)learn.microsoft.com	Microsoft Learn	—	The state of business messaging, 2026 Channels are not interchangeable: the most common early mistake A2P, P2A, P2P: why the direction of a message decides everything about it Choosing a channel per message, not per programme 10DLC registration without tears
SMS FAQ (opens in a new tab)github.com	Microsoft Learn (GitHub)	—	Azure Communication Services
Skype is retiring in May 2025: What you need to know (opens in a new tab)support.microsoft.comTo re-check	Microsoft Support	accessed 2026-10	Video 101: calls and meetings as a business channel
Strengthening Email Ecosystem: Outlook's New Requirements for High-Volume Senders (opens in a new tab)techcommunity.microsoft.comTo re-check	Microsoft Tech Community	2025-04	Email 101: the open channel people keep
工业和信息化部关于开展移动互联网应用程序备案工作的通知 (Notice on filing of mobile internet applications) (opens in a new tab)miit.gov.cnTo re-check	Ministry of Industry and Information Technology, China	2023-07-21	WeChat 101: official accounts, mini programs and WeCom
Measures (Guidance) for Ensuring Protection of Secrecy of Communications and Cyber Security at LY Corporation (opens in a new tab)soumu.go.jpTo re-check	Ministry of Internal Affairs and Communications, Japan	2024-03-05	LINE 101: official accounts people add as friends
Legal and Security (opens in a new tab)mitto.chTo re-check	Mitto	2026-10	Mitto
Mitto Awarded ISO 27001:2013 Certification (opens in a new tab)mitto.chTo re-check	Mitto	2026-10	Mitto
Mitto recognized in 2025 Gartner Magic Quadrant for CPaaS (opens in a new tab)mitto.ch	Mitto	2025-07	Mitto
Pricing (opens in a new tab)mitto.ch	Mitto	—	Mitto
Why Mitto (opens in a new tab)mitto.chTo re-check	Mitto	2026-10	Mitto
Mitto positioned in the 2026 Gartner Magic Quadrant for CPaaS (opens in a new tab)prnewswire.comAnalyst evaluations	Mitto (PR Newswire)	2026-05-19	Mitto
SMS API (opens in a new tab)docs.mitto.ch	Mitto API Developer Hub	—	Mitto
SMS SenderID Protection Registry (opens in a new tab)mobileecosystemforum.com	Mobile Ecosystem Forum	—	Sender registration around the world: who you have to tell before you text Alphanumeric sender ID
Communication Platform-as-a-Service (CPaaS) Market Size & Share Analysis (2026 - 2031) (opens in a new tab)mordorintelligence.com	Mordor Intelligence	—	What the analysts disagree about, and why it is the useful part
Communication Platform-as-a-Service Market (opens in a new tab)mordorintelligence.com	Mordor Intelligence	January 2026	How to read a market forecast without being misled by one
Msegat user manual (EN) (opens in a new tab)msegat.com	Msegat	—	Msegat
MSEGAT Communication Platform API (opens in a new tab)documenter.gw.postman.com	Msegat (Postman)	—	Msegat
Trengo raises €31m Series A (Utrecht) (opens in a new tab)mtsprout.nl	MT/Sprout	—	Trengo
NIST SP 800-63B-4: Digital Identity Guidelines, Authentication and Authenticator Management (opens in a new tab)csrc.nist.gov	National Institute of Standards and Technology (NIST)	July 2025	SMS 101: the text message every phone can receive Multi-factor authentication (2FA/MFA) One-time password (OTP)
Intimation to stock exchanges (BSE: 532790, NSE: TANLA) (opens in a new tab)archives.nseindia.com	National Stock Exchange of India	2022-01	Tanla Platforms (Karix, Wisely)
Mobishastra Technologies LLC (opens in a new tab)netcore-cloud.partnerpage.io	Netcore partner directory	—	Mobishastra
NICE CXone REST APIs (opens in a new tab)developer.niceincontact.com	NiCE	—	NiCE CXone Mpower
NiCE named a Leader in the 2025 Gartner Magic Quadrant for CCaaS (opens in a new tab)nice.comAnalyst evaluations	NiCE	2025	NiCE CXone Mpower
NiCE Trust Center - Compliance and Certifications (opens in a new tab)nice.comTo re-check	NiCE	2026-10	NiCE CXone Mpower
Security & Reliability Datasheet (opens in a new tab)resources.nice.comTo re-check	NiCE	2024-03	NiCE CXone Mpower
Agent Workspace (opens in a new tab)help.nice-incontact.com	NiCE CXone Help Center	—	NiCE CXone Mpower
Digital channels (opens in a new tab)help.nice-incontact.com	NiCE CXone Help Center	—	NiCE CXone Mpower
Commencement of Licensing for the Provision of International A2P Messaging Aggregator Services (opens in a new tab)ncc.gov.ng	Nigerian Communications Commission	July 2025	SMS 101: the text message every phone can receive Sender registration around the world: who you have to tell before you text
SP 800-207: Zero Trust Architecture (opens in a new tab)csrc.nist.gov	NIST	—	The gap nobody fills: service-to-service identity
taqnyat_sms (Odoo 18) (opens in a new tab)apps.odoo.com	Odoo Apps	—	Taqnyat
victorylink_sms_integration (Odoo 18) (opens in a new tab)apps.odoo.com	Odoo Apps	—	Victory Link
Important dates for Online Safety compliance (opens in a new tab)ofcom.org.ukTo re-check	Ofcom	accessed 2026-10	In-app chat 101: conversations inside your own product
New blocking requirements to protect consumers from scam calls from abroad (opens in a new tab)ofcom.org.ukTo re-check	Ofcom	January 2025	Voice 101: business phone calls, numbers and caller-ID trust
New rules to protect people and businesses against mobile messaging scams (opens in a new tab)ofcom.org.ukTo re-check	Ofcom	15 July 2026	SMS 101: the text message every phone can receive
Number portability (opens in a new tab)ofcom.org.uk	Ofcom	accessed 2026-10	Voice 101: business phone calls, numbers and caller-ID trust Number porting
Online Nation 2025 report (opens in a new tab)ofcom.org.ukTo re-check	Ofcom	10 December 2025	Which channel for what: matching sixteen channels to your need, place and audience
Statement: Tackling scam calls from abroad (opens in a new tab)ofcom.org.ukTo re-check	Ofcom	15 July 2026	Voice 101: business phone calls, numbers and caller-ID trust
Upgrading landlines to digital technology (opens in a new tab)ofcom.org.ukTo re-check	Ofcom	accessed 2026-10	Voice 101: business phone calls, numbers and caller-ID trust
Omnichannel Systems (opens in a new tab)omnichannel.systems	omnichannel.systems	—	Omnichannel Systems
Introducing ChatGPT (opens in a new tab)openai.comTo re-check	OpenAI	2022-11-30	Web chat & booking page 101: help where visitors decide
OpenAPI Specification (opens in a new tab)spec.openapis.org	OpenAPI Initiative	—	Federating systems without merging them API
4jawalycom/sms-gateway-4jawaly (opens in a new tab)packagist.org	Packagist	—	4Jawaly
How the internet and technology shaped Americans' personal experiences amid COVID-19 (opens in a new tab)pewresearch.orgTo re-check	Pew Research Center	1 September 2021	Video 101: calls and meetings as a business channel Which channel for what: matching sixteen channels to your need, place and audience
The Internet and the Pandemic (opens in a new tab)pewresearch.orgTo re-check	Pew Research Center	1 September 2021	Video 101: calls and meetings as a business channel
WhatsApp, Facebook are the most used social media sites in 8 middle-income nations (opens in a new tab)pewresearch.orgTo re-check	Pew Research Center	22 March 2024	Which channel for what: matching sixteen channels to your need, place and audience
Talkdesk overview (opens in a new tab)pitchbook.com	PitchBook	—	Talkdesk
Telnyx company profile (opens in a new tab)pitchbook.com	PitchBook	—	Telnyx
About Plivo (opens in a new tab)plivo.com	Plivo	—	Plivo
Introducing SMS error codes (opens in a new tab)plivo.com	Plivo	—	Plivo
Plivo (home page compliance list) (opens in a new tab)plivo.comTo re-check	Plivo	2026-10	Plivo
Security (opens in a new tab)plivo.comTo re-check	Plivo	2026-10	Plivo
Data Processing Addendum (opens in a new tab)postmarkapp.comTo re-check	Postmark	2025-11	Postmark
Pricing (opens in a new tab)postmarkapp.com	Postmark	—	Postmark
Bounce webhook (opens in a new tab)postmarkapp.com	Postmark Developer	—	Postmark
Delivery webhook (opens in a new tab)postmarkapp.com	Postmark Developer	—	Postmark
Prelude (home page compliance badges) (opens in a new tab)prelude.soTo re-check	Prelude	2026-10	Prelude
Prelude is now SOC 2 Type II compliant (opens in a new tab)prelude.soTo re-check	Prelude	2026-10	Prelude
Pricing (opens in a new tab)prelude.so	Prelude	—	Prelude
Notify API introduction (opens in a new tab)docs.prelude.so	Prelude Docs	—	Prelude
Prevent fraud (opens in a new tab)docs.prelude.so	Prelude Docs	—	Prelude
Verify API (opens in a new tab)docs.prelude.so	Prelude Docs	—	Prelude
Government notifies DPDP Rules to empower citizens and protect privacy (opens in a new tab)pib.gov.inTo re-check	Press Information Bureau, Government of India	2025-11	In-app chat 101: conversations inside your own product
TRAI achieves key milestone in ensuring SMS traceability for secure messaging (opens in a new tab)pib.gov.inTo re-check	Press Information Bureau, Government of India	December 2024	SMS 101: the text message every phone can receive
TRAI mandates whitelisted URLs, APKs or OTT links for SMS traffic (opens in a new tab)pib.gov.inTo re-check	Press Information Bureau, Government of India	2024	SMS 101: the text message every phone can receive
Union Health Minister hails the eSanjeevani milestone of providing telemedicine services to more than 10 crore patients (opens in a new tab)pib.gov.inTo re-check	Press Information Bureau, Government of India	February 2023	Video 101: calls and meetings as a business channel
Proximus Global (opens in a new tab)proximus.com	Proximus	—	Telesign
Proximus Group completes the acquisition of a majority stake in Route Mobile (opens in a new tab)proximus.com	Proximus	2024-05-08	Route Mobile
Proximus Global recognized as a Leader in the 2026 Gartner Magic Quadrant for CPaaS (opens in a new tab)routemobile.comAnalyst evaluations	Proximus Global (Route Mobile)	2026-05	Telesign
4jawaly.com publisher (opens in a new tab)pub.dev	pub.dev	—	4Jawaly
Announcement of 100% Acquisition of Viber Media Ltd. (opens in a new tab)global.rakuten.comTo re-check	Rakuten Group	2014-02-14	Viber 101: branded messages where Viber is the everyday app
Announcement of Completion of Acquisition of Viber Media Ltd. (opens in a new tab)global.rakuten.comTo re-check	Rakuten Group	2014-03-14	Viber 101: branded messages where Viber is the everyday app
Rakuten Expands Commitment to Ukraine with New Office in Kyiv (opens in a new tab)global.rakuten.comTo re-check	Rakuten Group	2024-01-15	Viber 101: branded messages where Viber is the everyday app Which channel for what: matching sixteen channels to your need, place and audience
Rakuten Viber Debuts Giant Leap Forward in Global Strategy with Its Toolkit for All Businesses (opens in a new tab)global.rakuten.comTo re-check	Rakuten Group	2023-10-10	Viber 101: branded messages where Viber is the everyday app
Rakuten Viber Expands Operations with New Manila Office to Boost Services for Filipino Users (opens in a new tab)global.rakuten.comTo re-check	Rakuten Group	2024-10-22	Viber 101: branded messages where Viber is the everyday app Which channel for what: matching sixteen channels to your need, place and audience
Rakuten Viber Launches New Security Solutions for Businesses (opens in a new tab)global.rakuten.comTo re-check	Rakuten Group	2024-11-13	Viber 101: branded messages where Viber is the everyday app
Rakuten Viber Rings in a New Era of Business-User Connection with Business Calls (opens in a new tab)global.rakuten.comTo re-check	Rakuten Group	2024-01-23	Viber 101: branded messages where Viber is the everyday app
Rakuten Viber's New AI-powered Feature Summarizes Group Chats in an Instant (opens in a new tab)global.rakuten.comTo re-check	Rakuten Group	2024-04-11	Viber 101: branded messages where Viber is the everyday app
API Access White Paper (opens in a new tab)developers.viber.comTo re-check	Rakuten Viber	accessed 2026-10	Viber 101: branded messages where Viber is the everyday app
Bot commercial model (opens in a new tab)help.viber.comTo re-check	Rakuten Viber	accessed 2026-10	Viber 101: branded messages where Viber is the everyday app
Business Messages Partner Guidelines for SMS partners (opens in a new tab)viber.comTo re-check	Rakuten Viber	accessed 2026-10	Viber 101: branded messages where Viber is the everyday app
Business Messages Rate Card (opens in a new tab)forbusiness.viber.comTo re-check	Rakuten Viber	accessed 2026-10	Viber 101: branded messages where Viber is the everyday app
Find and connect with businesses on Viber (opens in a new tab)help.viber.comTo re-check	Rakuten Viber	accessed 2026-10	Viber 101: branded messages where Viber is the everyday app
Messaging Partners (opens in a new tab)forbusiness.viber.comTo re-check	Rakuten Viber	accessed 2026-10	Viber 101: branded messages where Viber is the everyday app
Privacy Notice for Users in the EEA and UK under the General Data Protection Regulation (opens in a new tab)viber.comTo re-check	Rakuten Viber	accessed 2026-10	Viber 101: branded messages where Viber is the everyday app
Rakuten Viber's 2026 Policy Changes (opens in a new tab)help.viber.comTo re-check	Rakuten Viber	2026	Viber 101: branded messages where Viber is the everyday app
Viber Business Accounts Terms and Conditions (opens in a new tab)viber.comTo re-check	Rakuten Viber	accessed 2026-10	Viber 101: branded messages where Viber is the everyday app
Viber Business Messages (opens in a new tab)forbusiness.viber.comTo re-check	Rakuten Viber	accessed 2026-10	Viber 101: branded messages where Viber is the everyday app
Viber is 10! (opens in a new tab)viber.comTo re-check	Rakuten Viber	2020-12-02	Viber 101: branded messages where Viber is the everyday app
Viber REST API (opens in a new tab)developers.viber.comTo re-check	Rakuten Viber	accessed 2026-10	Viber 101: branded messages where Viber is the everyday app
Rasayel (opens in a new tab)rasayel.net	rasayel.net	—	Rasayel
Agora IPO profile (opens in a new tab)renaissancecapital.com	Renaissance Capital	—	Agora
Zenvia IPO profile (opens in a new tab)renaissancecapital.com	Renaissance Capital	—	Zenvia
Master Direction – Know Your Customer (KYC) Direction, 2016 (opens in a new tab)rbi.org.inTo re-check	Reserve Bank of India	accessed 2026-10	Video 101: calls and meetings as a business channel Which channel for what: matching sixteen channels to your need, place and audience
About us (opens in a new tab)respond.io	respond.io	—	respond.io
Channels (opens in a new tab)respond.io	respond.io	—	respond.io
Developer API: list contact channels (opens in a new tab)developers.respond.io	respond.io	—	respond.io
Excellence Recognized: Respond.io Earns ISO Certification (opens in a new tab)respond.ioTo re-check	respond.io	2026-10	respond.io
Integrations (opens in a new tab)respond.io	respond.io	—	respond.io
Pricing (opens in a new tab)respond.io	respond.io	—	respond.io
respond.io Trust Center (opens in a new tab)trust.respond.ioTo re-check	respond.io	2026-10	respond.io
Security (opens in a new tab)respond.ioTo re-check	respond.io	2026-10	respond.io
Company profile (opens in a new tab)routemobile.comTo re-check	Route Mobile	2026-10	Route Mobile
GDPR compliance statement (opens in a new tab)routemobile.comTo re-check	Route Mobile	2018-04	Route Mobile
Proximus Opal completes the offer for sale to meet minimum public shareholding (opens in a new tab)routemobile.com	Route Mobile	2024-09-16	Route Mobile
Salesforce completes acquisition of Fin (opens in a new tab)salesforce.com	Salesforce	2026-09-10	Intercom
Emphasizing prompt communication with SMS service providers (CST sender name registration) (opens in a new tab)rulebook.sama.gov.sa	Saudi Central Bank (SAMA) Rulebook	—	Sender registration around the world: who you have to tell before you text Regional messaging in the Gulf: why global platforms can underperform here
Guide to the Saudi Personal Data Protection Law, Version 1.0 (opens in a new tab)dgp.sdaia.gov.saTo re-check	Saudi Data and AI Authority (SDAIA)	2023-12	Web chat & booking page 101: help where visitors decide In-app chat 101: conversations inside your own product
Seha Virtual Hospital Receives Guinness World Record as Largest Virtual Hospital During Global Health Exhibition (opens in a new tab)spa.gov.saTo re-check	Saudi Press Agency	October 2024	Video 101: calls and meetings as a business channel
Chat API pricing plans (opens in a new tab)sendbird.com	Sendbird	—	Sendbird
Chat Platform API: webhook overview (opens in a new tab)sendbird.com	Sendbird	—	Sendbird
Omnipresent AI agents (opens in a new tab)sendbird.com	Sendbird	—	Sendbird
Secure messaging API (opens in a new tab)sendbird.comTo re-check	Sendbird	2026-10	Sendbird
Sendbird announces HIPAA compliant in-app messaging (opens in a new tab)sendbird.comTo re-check	Sendbird	2026-10	Sendbird
Sendbird Granted ISO 27001 Certification (opens in a new tab)sendbird.comTo re-check	Sendbird	2026-10	Sendbird
Server status (opens in a new tab)st.sendbird.com	Sendbird	—	Sendbird
WideBot AI unveils Arabic voice AI for WhatsApp Business (opens in a new tab)sharikatmubasher.com	Sharikat Mubasher	2025-10	WideBot
LiveKit raises $100M at a $1B valuation (opens in a new tab)siliconangle.com	SiliconANGLE	2026-01-22	LiveKit
Data Processing Agreement (opens in a new tab)sinch.comTo re-check	Sinch	2025-10	Sinch
Delivery report error codes (opens in a new tab)developers.sinch.com	Sinch	—	Sinch
Sinch acquires Mailgun and Mailjet (opens in a new tab)sinch.com	Sinch	2021-09	Mailgun
Sinch Earns HIPAA Validation for Voice, UCaaS Security (opens in a new tab)sinch.comTo re-check	Sinch	2022-06	Sinch
Sinch is a 2026 Gartner Magic Quadrant Leader for CPaaS (opens in a new tab)sinch.comAnalyst evaluations	Sinch	2026	Sinch
Sinch recognized as a Leader in the IDC MarketScape: Worldwide CPaaS 2025 (opens in a new tab)group.sinch.comAnalyst evaluations	Sinch	2025-02-26	Sinch
Sinch Trust Center (opens in a new tab)trust.sinch.comTo re-check	Sinch	2026-10	Sinch
SMS pricing (opens in a new tab)sinch.com	Sinch	—	Sinch
HIPAA Business Associate Addendum (opens in a new tab)mailgun.comTo re-check	Sinch Mailgun	2026-10	Mailgun
Mailgun's Commitment to Security and Compliance (opens in a new tab)mailgun.comTo re-check	Sinch Mailgun	2026-10	Mailgun
Sinch Trust Center (Mailgun) (opens in a new tab)security.mailgun.comTo re-check	Sinch Mailgun	2026-10	Mailgun
SMS Sender ID Registry: frequently asked questions (opens in a new tab)sgnic.sg	Singapore Network Information Centre (SGNIC)	—	The state of business messaging, 2026 Sender registration around the world: who you have to tell before you text
Singapore SMS Sender ID Registry (opens in a new tab)sgnic.sg	Singapore Network Information Centre (SGNIC), a subsidiary of IMDA	—	Alphanumeric sender ID Sender ID
AI Act State of Play – Key Obligations Postponed and Amended, Alongside New Guidance (opens in a new tab)skadden.com	Skadden	May 2026	Article 50 for messaging teams: what the AI Act's transparency rules require
China's Tencent rebrands WeChat work app ahead of US ban (opens in a new tab)scmp.comTo re-check	South China Morning Post	2020-09	WeChat 101: official accounts, mini programs and WeCom
SPIFFE overview (opens in a new tab)spiffe.io	SPIFFE (Cloud Native Computing Foundation)	—	The gap nobody fills: service-to-service identity
Standard Webhooks (opens in a new tab)standardwebhooks.com	Standard Webhooks	—	Federating systems without merging them
Standard Webhooks specification (opens in a new tab)github.com	Standard Webhooks (GitHub)	—	Webhook
The EU AI Act's Transparency Obligations: Rules, Scope and Timeline (opens in a new tab)stibbe.com	Stibbe	—	Telling people they are talking to a machine Article 50 for messaging teams: what the AI Act's transparency rules require
Audio & video API pricing (opens in a new tab)getstream.io	Stream	—	Stream
Chat API pricing (opens in a new tab)getstream.io	Stream	—	Stream
Enterprise (opens in a new tab)getstream.io	Stream	—	Stream
Free Maker account (opens in a new tab)getstream.io	Stream	—	Stream
getstream.io Status (opens in a new tab)status.getstream.io	Stream	—	Stream
Press kit (opens in a new tab)getstream.io	Stream	—	Stream
Security (opens in a new tab)getstream.ioTo re-check	Stream	2026-10	Stream
Stream Attains SOC2 Type II and ISO 27001 Compliance (opens in a new tab)getstream.ioTo re-check	Stream	2021-05	Stream
Consumer versus Non-Consumer Text Messaging (opens in a new tab)t-mobile.comTo re-check	T-Mobile	accessed 2026-10	SMS 101: the text message every phone can receive
AppConnect: Talkdesk for Salesforce (opens in a new tab)apps.talkdesk.com	Talkdesk	—	Talkdesk
Release notes: Talkdesk Digital Engagement (opens in a new tab)support.talkdesk.com	Talkdesk	—	Talkdesk
Security & Compliance - Contact Center Platform (opens in a new tab)talkdesk.comTo re-check	Talkdesk	2026-10	Talkdesk
Talkdesk developer documentation (opens in a new tab)docs.talkdesk.com	Talkdesk	—	Talkdesk
Talkdesk Digital Engagement: FAQ (opens in a new tab)support.talkdesk.com	Talkdesk	—	Talkdesk
Talkdesk named a Leader in the 2025 Gartner Magic Quadrant for CCaaS (opens in a new tab)talkdesk.comAnalyst evaluations	Talkdesk	2025-09-10	Talkdesk
Anti-spam solutions (opens in a new tab)tanla.com	Tanla	—	Tanla Platforms (Karix, Wisely)
Tanla named Visionary in the 2025 Gartner Magic Quadrant for CPaaS, third year in a row (opens in a new tab)tanla.comAnalyst evaluations	Tanla	2025	Tanla Platforms (Karix, Wisely)
Tanla partners with Microsoft to launch blockchain-enabled CPaaS platform, Wisely (opens in a new tab)tanla.com	Tanla	—	Tanla Platforms (Karix, Wisely)
About us (opens in a new tab)taqnyat.sa	Taqnyat	—	Taqnyat
Compliance & Regulations (opens in a new tab)taqnyat.saTo re-check	Taqnyat	2026-10	Taqnyat
SMS & OTP API (opens in a new tab)taqnyat.sa	Taqnyat	—	Taqnyat
Taqnyat (home page FAQ) (opens in a new tab)taqnyat.saTo re-check	Taqnyat	2026-10	Taqnyat
Tata Communications completes acquisition of Kaleyra (opens in a new tab)tatacommunications.com	Tata Communications	2023-10	Kaleyra (Tata Communications)
Telecommunications and Digital Government Regulatory Authority (opens in a new tab)tdra.gov.ae	TDRA (United Arab Emirates)	—	Getting messages into the Gulf: sender IDs, licensed aggregators and the AD marker Regional messaging in the Gulf: why global platforms can underperform here
100ms secures $20M to power next generation of live video apps (opens in a new tab)techcrunch.com	TechCrunch	2022-03-10	100ms
After Italy, WhatsApp excludes Brazil from rival chatbot ban (opens in a new tab)techcrunch.comTo re-check	TechCrunch	2026-01-15	WhatsApp 101: the Business app, the Business Platform and the rules between them
Bird cuts 120 jobs as part of strategic realignment (opens in a new tab)techcrunch.com	TechCrunch	2025-02-10	Bird (formerly MessageBird)
Chat app Telegram challenges Meta with the launch of new 'Business' features and revenue-sharing (opens in a new tab)techcrunch.comTo re-check	TechCrunch	2024-04-01	Telegram 101: bots, channels and codes people opt into
China Roundup: Tencent's new US gaming studio and WeChat's new paywall (opens in a new tab)techcrunch.comTo re-check	TechCrunch	2020-01-19	WeChat 101: official accounts, mini programs and WeCom
Clickatell raises $91M to scale its chat commerce platform and US expansion (opens in a new tab)techcrunch.com	TechCrunch	2022-02	Clickatell
Facebook starts allowing "Sponsored Messages" ads (opens in a new tab)techcrunch.comTo re-check	TechCrunch	2016-04-12	Messenger 101: conversations that start on Facebook
Google Acquires Jibe Mobile To Help Adopt New Standard For Carrier Messaging (opens in a new tab)techcrunch.comTo re-check	TechCrunch	30 September 2015	RCS 101: the phone's own messaging app, with a brand name and buttons
Google's Messages app will now use RCS by default and encrypt group chats (opens in a new tab)techcrunch.comTo re-check	TechCrunch	8 August 2023	RCS 101: the phone's own messaging app, with a brand name and buttons
Line's share price jumps 50% on Tokyo debut as IPO raises over $1.1B (opens in a new tab)techcrunch.comTo re-check	TechCrunch	2016-07-14	LINE 101: official accounts people add as friends
Meta adds business voice calling to WhatsApp, explores AI-powered product recommendations (opens in a new tab)techcrunch.comTo re-check	TechCrunch	2025-07-01	WhatsApp 101: the Business app, the Business Platform and the rules between them
Meta will allow rival AI chatbots on WhatsApp in Europe, but for a fee (opens in a new tab)techcrunch.comTo re-check	TechCrunch	2026-03-05	WhatsApp 101: the Business app, the Business Platform and the rules between them
Nigeria's Termii to launch mobile app and scale customer engagement business with new funding (opens in a new tab)techcrunch.com	TechCrunch	2023-06-12	Termii
Rakuten's Viber chat app plans to charge to operate chatbots in controversial move (opens in a new tab)techcrunch.comTo re-check	TechCrunch	2019-02-22	Viber 101: branded messages where Viber is the everyday app
Telegram founder Pavel Durov says app now has 1B users, calls WhatsApp a 'cheap, watered-down imitation' (opens in a new tab)techcrunch.comTo re-check	TechCrunch	2025-03-19	Telegram 101: bots, channels and codes people opt into
Telegram's user base climbs to 950M, plans to launch app store (opens in a new tab)techcrunch.comTo re-check	TechCrunch	2024-07-23	Telegram 101: bots, channels and codes people opt into
Viber follows Messenger, launches Public Accounts for businesses and brands (opens in a new tab)techcrunch.comTo re-check	TechCrunch	2016-11-09	Viber 101: branded messages where Viber is the everyday app
WhatsApp changes its terms to bar general-purpose chatbots from its platform (opens in a new tab)techcrunch.comTo re-check	TechCrunch	2025-10-18	WhatsApp 101: the Business app, the Business Platform and the rules between them
WhatsApp finally earns money by charging businesses for slow replies (opens in a new tab)techcrunch.comTo re-check	TechCrunch	2018-08-01	WhatsApp 101: the Business app, the Business Platform and the rules between them
TRAI press release No. 11 of 2025 (amendments to the TCCCPR 2018) (opens in a new tab)cms.trai.gov.in	Telecom Regulatory Authority of India	February 2025	Sender registration around the world: who you have to tell before you text
TRAI press release No. 47 of 2023 (re-verification of headers and content templates on DLT) (opens in a new tab)cms.trai.gov.in	Telecom Regulatory Authority of India	2023	Sender registration around the world: who you have to tell before you text Choosing a channel per message, not per programme 10DLC registration without tears
Information Note to the Press, Press Release No. 91/2026 (140 and 1600 number series) (opens in a new tab)trai.gov.inTo re-check	Telecom Regulatory Authority of India (TRAI)	July 2026	Voice 101: business phone calls, numbers and caller-ID trust
Telecom Commercial Communications Customer Preference (Second Amendment) Regulations, 2025 (opens in a new tab)trai.gov.inTo re-check	Telecom Regulatory Authority of India (TRAI)	12 February 2025	SMS 101: the text message every phone can receive
Telecom Commercial Communications Customer Preference Regulations, 2018 (opens in a new tab)trai.gov.in	Telecom Regulatory Authority of India (TRAI)	2018-07-19	DLT (India)
Unsolicited Commercial Communication (opens in a new tab)trai.gov.in	Telecom Regulatory Authority of India (TRAI)	—	DLT (India) Opt-out
FAQs (promotional SMS, AD sender names and blocking) (opens in a new tab)tdra.gov.aeTo re-check	Telecommunications and Digital Government Regulatory Authority (TDRA), UAE	accessed 2026-10	SMS 101: the text message every phone can receive
Regulatory Policy: Unsolicited Electronic Communications (opens in a new tab)tdra.gov.aeTo re-check	Telecommunications and Digital Government Regulatory Authority (UAE)	accessed 2026-10	Email 101: the open channel people keep
Bot API changelog (opens in a new tab)core.telegram.orgTo re-check	Telegram	accessed 2026-10	Telegram 101: bots, channels and codes people opt into
Bot Payments API (opens in a new tab)core.telegram.orgTo re-check	Telegram	accessed 2026-10	Telegram 101: bots, channels and codes people opt into
Bot Payments API for Digital Goods and Services (opens in a new tab)core.telegram.orgTo re-check	Telegram	accessed 2026-10	Telegram 101: bots, channels and codes people opt into
Bots FAQ (opens in a new tab)core.telegram.orgTo re-check	Telegram	accessed 2026-10	Telegram 101: bots, channels and codes people opt into
Bots: An introduction for developers (opens in a new tab)core.telegram.orgTo re-check	Telegram	accessed 2026-10	Telegram 101: bots, channels and codes people opt into Which channel for what: matching sixteen channels to your need, place and audience
Channels: Broadcasting Done Right (opens in a new tab)telegram.orgTo re-check	Telegram	2015-09	Telegram 101: bots, channels and codes people opt into
Gifts, Verification Platform and More (opens in a new tab)telegram.orgTo re-check	Telegram	2024-10	Telegram 101: bots, channels and codes people opt into
Guest AI Bots, Bot-to-Bot Chats, Chat Automation, Custom AI Styles, 100M+ Emoji & Sticker Search and Much More (opens in a new tab)telegram.orgTo re-check	Telegram	2026	Telegram 101: bots, channels and codes people opt into
Introducing Telegram Business (opens in a new tab)telegram.orgTo re-check	Telegram	2024-03-31	Telegram 101: bots, channels and codes people opt into
Star Messages, Pinned Gifts, Verification Platform 2.0, and More (opens in a new tab)telegram.orgTo re-check	Telegram	accessed 2026-10	Telegram 101: bots, channels and codes people opt into
Telegram Bot API (opens in a new tab)core.telegram.orgTo re-check	Telegram	accessed 2026-10	Telegram 101: bots, channels and codes people opt into
Telegram Bot Platform (opens in a new tab)telegram.orgTo re-check	Telegram	2015-06-24	Telegram 101: bots, channels and codes people opt into
Telegram Bot Platform Developer Terms of Service (opens in a new tab)telegram.orgTo re-check	Telegram	accessed 2026-10	Telegram 101: bots, channels and codes people opt into
Telegram Business (API documentation) (opens in a new tab)core.telegram.orgTo re-check	Telegram	accessed 2026-10	Telegram 101: bots, channels and codes people opt into
Telegram FAQ (opens in a new tab)telegram.orgTo re-check	Telegram	accessed 2026-10	Telegram 101: bots, channels and codes people opt into
Telegram Gateway (opens in a new tab)core.telegram.orgTo re-check	Telegram	accessed 2026-10	Telegram 101: bots, channels and codes people opt into
Telegram Privacy Policy (opens in a new tab)telegram.orgTo re-check	Telegram	accessed 2026-10	Telegram 101: bots, channels and codes people opt into
Telegram Safety Overview (opens in a new tab)telegram.orgTo re-check	Telegram	accessed 2026-10	Telegram 101: bots, channels and codes people opt into
User guidance for the EU Digital Services Act (opens in a new tab)telegram.orgTo re-check	Telegram	accessed 2026-10	Telegram 101: bots, channels and codes people opt into
Company (opens in a new tab)telesign.com	Telesign	—	Telesign
Data Processing Agreement (opens in a new tab)telesign.comTo re-check	Telesign	2026-10	Telesign
Privacy Notice (opens in a new tab)telesign.comTo re-check	Telesign	2026-10	Telesign
SMS pricing (opens in a new tab)telesign.com	Telesign	—	Telesign
Telesign system status (opens in a new tab)status.telesign.com	Telesign	—	Telesign
Messaging overview (opens in a new tab)developer.telesign.com	Telesign Documentation	—	Telesign
Architecting HIPAA on the Telnyx Platform (opens in a new tab)telnyx.comTo re-check	Telnyx	2026-10	Telnyx
Messaging error codes (opens in a new tab)developers.telnyx.com	Telnyx	—	Telnyx
Security & Trust at Telnyx (opens in a new tab)telnyx.comTo re-check	Telnyx	2026-10	Telnyx
Where is Telnyx located? (opens in a new tab)support.telnyx.com	Telnyx	—	Telnyx
Our story (opens in a new tab)tencent.comTo re-check	Tencent	accessed 2026-10	WeChat 101: official accounts, mini programs and WeCom
Second Quarter of 2025 Corporate Overview (opens in a new tab)static.www.tencent.comTo re-check	Tencent	2025	WeChat 101: official accounts, mini programs and WeCom
Tencent Announces 2026 Second Quarter Results (opens in a new tab)tencent.comTo re-check	Tencent	2026-08-12	WeChat 101: official accounts, mini programs and WeCom
Tencent Launches New Payment Solution, TenPay Global Checkout, Enabling Weixin Mini Program Merchants to Accept Local Payments Outside of the Chinese Mainland (opens in a new tab)tencent.comTo re-check	Tencent	2025-11-11	WeChat 101: official accounts, mini programs and WeCom
Weixin & WeChat (opens in a new tab)tencent.comTo re-check	Tencent	accessed 2026-10	WeChat 101: official accounts, mini programs and WeCom Which channel for what: matching sixteen channels to your need, place and audience
Weixin Empowers Local Businesses with Mini Program and Payment Solutions Ahead of Visit Malaysia 2026 (opens in a new tab)tencent.comTo re-check	Tencent	2026-04-17	WeChat 101: official accounts, mini programs and WeCom
Weixin Official Accounts (opens in a new tab)tencent.comTo re-check	Tencent	accessed 2026-10	WeChat 101: official accounts, mini programs and WeCom
Global Short Message Service (opens in a new tab)tencentcloud.com	Tencent Cloud	—	Tencent Cloud (TRTC, Chat, SMS)
Security White Paper (TRTC) (opens in a new tab)tencentcloud.comTo re-check	Tencent Cloud	2026-10	Tencent Cloud (TRTC, Chat, SMS)
Tencent Cloud recognized as a Challenger in the Gartner Magic Quadrant for CPaaS for the third consecutive year (opens in a new tab)tencentcloud.comAnalyst evaluations	Tencent Cloud	2025-08	Tencent Cloud (TRTC, Chat, SMS)
TRTC: Compliance Made Simple (opens in a new tab)trtc.ioTo re-check	Tencent Cloud	2026-10	Tencent Cloud (TRTC, Chat, SMS)
公众号微信认证/年审费用是多少？ (Official Account verification and annual review fees) (opens in a new tab)kf.qq.comTo re-check	Tencent Customer Service	accessed 2026-10	WeChat 101: official accounts, mini programs and WeCom
境外主体账号认证问题汇总 (Verification for overseas entities: FAQ) (opens in a new tab)kf.qq.comTo re-check	Tencent Customer Service	accessed 2026-10	WeChat 101: official accounts, mini programs and WeCom
Pricing plans for Chat SDK and API (opens in a new tab)trtc.io	Tencent RTC	—	Tencent Cloud (TRTC, Chat, SMS)
Tencent RTC named a Challenger in the 2025 Gartner Magic Quadrant for CPaaS (opens in a new tab)trtc.io	Tencent RTC	2025	Tencent Cloud (TRTC, Chat, SMS)
About Termii (opens in a new tab)termii.com	Termii	—	Termii
About Termii (opens in a new tab)termii.comTo re-check	Termii	2026-10	Termii
Termii (home page certifications) (opens in a new tab)termii.comTo re-check	Termii	2026-10	Termii
Messaging (opens in a new tab)developers.termii.com	Termii Developers	—	Termii
TCR Fees and Pricing: General Guide (opens in a new tab)campaignregistry.comTo re-check	The Campaign Registry	13 August 2026	SMS 101: the text message every phone can receive
The Campaign Registry (opens in a new tab)campaignregistry.com	The Campaign Registry	—	How to choose a CPaaS provider: a step-by-step guide for business buyers The state of business messaging, 2026 Sender registration around the world: who you have to tell before you text 10DLC registration without tears Evaluating a CPaaS contract: the clauses that decide what you actually bought 10DLC
The Campaign Registry CSP User Guide (fees for RBM vetting) (opens in a new tab)campaignregistry.comTo re-check	The Campaign Registry	April 2026	RCS 101: the phone's own messaging app, with a brand name and buttons
Time to Upgrade from GCM to FCM (opens in a new tab)firebase.blogTo re-check	The Firebase Blog	2018-04	Push notifications 101: alerts people allowed
SoftBank in talks with Naver over control of Line operator LY (opens in a new tab)japantimes.co.jpTo re-check	The Japan Times	2024-05-09	LINE 101: official accounts people add as friends
Russian authorities block Viber messaging app (opens in a new tab)kyivindependent.comTo re-check	The Kyiv Independent	2024-12-13	Viber 101: branded messages where Viber is the everyday app
France charges Telegram chief Durov: prosecutor (opens in a new tab)themoscowtimes.comTo re-check	The Moscow Times	2024-08-28	Telegram 101: bots, channels and codes people opt into
Email Statistics Report, 2024-2028: Executive Summary (opens in a new tab)radicati.comTo re-check	The Radicati Group	2024	Email 101: the open channel people keep
Data protection laws (opens in a new tab)u.aeTo re-check	The UAE Government portal (u.ae)	accessed 2026-10	Web chat & booking page 101: help where visitors decide In-app chat 101: conversations inside your own product
Is it a bot? EU AI Act transparency rules take effect 2 August 2026 (opens in a new tab)traverssmith.com	Travers Smith	—	Article 50 for messaging teams: what the AI Act's transparency rules require
Configuring webhooks (opens in a new tab)developers.trengo.com	Trengo	—	Trengo
GDPR (opens in a new tab)trengo.comTo re-check	Trengo	2026-10	Trengo
Integrations (opens in a new tab)trengo.com	Trengo	—	Trengo
New plan & pricing (opens in a new tab)help.trengo.com	Trengo	—	Trengo
Terms and conditions (Data Processing Addendum) (opens in a new tab)trengo.comTo re-check	Trengo	2026-10	Trengo
Trengo pricing and plans (opens in a new tab)trengo.com	Trengo	—	Trengo
Conversations API Pricing (opens in a new tab)twilio.comTo re-check	Twilio	accessed 2026-10	In-app chat 101: conversations inside your own product
ISO/IEC Certification (opens in a new tab)twilio.comTo re-check	Twilio	2026-10	Twilio
Revised Data Protection Addendum for New EU Standard Contractual Clauses (opens in a new tab)support.twilio.comTo re-check	Twilio	2026-10	Twilio
Twilio and HIPAA (opens in a new tab)twilio.comTo re-check	Twilio	2026-10	Twilio
Twilio is PCI DSS Compliant (opens in a new tab)twilio.comTo re-check	Twilio	2026-10	Twilio
Twilio named a Leader in the 2026 Gartner Magic Quadrant for CPaaS (opens in a new tab)twilio.comAnalyst evaluations	Twilio	2026	Twilio
Twilio named CPaaS Leader for the fifth time in the IDC MarketScape (opens in a new tab)twilio.comAnalyst evaluations	Twilio	2025	Twilio
Twilio Security Overview (opens in a new tab)twilio.comTo re-check	Twilio	2026-10	Twilio
Twilio Conversations Creates Meaningful, Cross-channel Connections with Customers At Scale (opens in a new tab)twilio.comTo re-check	Twilio (press release)	2019-08-06	In-app chat 101: conversations inside your own product
Toll-free verification and blocking of unverified toll-free numbers (opens in a new tab)support.twilio.comTo re-check	Twilio Support	accessed 2026-10	SMS 101: the text message every phone can receive
HHS Office for Civil Rights announces the expiration of COVID-19 public health emergency HIPAA notifications of enforcement discretion (opens in a new tab)hhs.govTo re-check	U.S. Department of Health and Human Services	11 April 2023	Video 101: calls and meetings as a business channel
Form 10-K, fiscal 2025 (opens in a new tab)sec.gov	U.S. SEC	—	Five9
Form 10-K, fiscal 2026 (opens in a new tab)sec.gov	U.S. SEC	—	Zoom Video SDK
What is a short code? (opens in a new tab)usshortcodes.com	U.S. Short Code Registry (CTIA)	—	Short code
Case Comment: Lying Chatbot Makes Airline Liable: Negligent Misrepresentation in Moffatt v Air Canada (opens in a new tab)canlii.orgTo re-check	UBC Law Review, via CanLII	2025	Web chat & booking page 101: help where visitors decide
Unified CX (opens in a new tab)unified.cx	unified.cx	—	Unified CX
About Unifonic (opens in a new tab)unifonic.com	Unifonic	—	Unifonic
How SMS is charged by Unifonic (opens in a new tab)docs.unifonic.com	Unifonic	—	Unifonic
Message delivery status (opens in a new tab)docs.unifonic.com	Unifonic	—	Unifonic
Pricing (opens in a new tab)unifonic.com	Unifonic	—	Unifonic
Trust Centre (opens in a new tab)unifonic.comTo re-check	Unifonic	2026-10	Unifonic
28 CFR Part 35: interim final rule extending the compliance dates for web content and mobile app accessibility (opens in a new tab)ada.govTo re-check	US Department of Justice (ADA.gov)	2026	Web chat & booking page 101: help where visitors decide
Fact Sheet: New Rule on the Accessibility of Web Content and Mobile Apps Provided by State and Local Governments (opens in a new tab)ada.govTo re-check	US Department of Justice (ADA.gov)	accessed 2026-10	Web chat & booking page 101: help where visitors decide
16 CFR Part 312: COPPA - Final Rule Amendments (opens in a new tab)ftc.govTo re-check	US Federal Trade Commission	2025-04	In-app chat 101: conversations inside your own product
CAN-SPAM Act: A Compliance Guide for Business (opens in a new tab)ftc.govTo re-check	US Federal Trade Commission	accessed 2026-10	Email 101: the open channel people keep
FTC Finalizes Changes to Children's Privacy Rule Limiting Companies' Ability to Monetize Kids' Data (opens in a new tab)ftc.govTo re-check	US Federal Trade Commission	2025-01-16	In-app chat 101: conversations inside your own product
LivePerson, Inc. Annual Report (Form 10-K) for fiscal year 2009 (opens in a new tab)sec.govTo re-check	US Securities and Exchange Commission (EDGAR)	2010	Web chat & booking page 101: help where visitors decide
US Short Code Registry (opens in a new tab)usshortcodes.com	US Short Code Registry	—	Sender registration around the world: who you have to tell before you text
S.B. 149 Artificial Intelligence Amendments (enrolled copy) (opens in a new tab)le.utah.gov	Utah State Legislature	2024	Telling people they are talking to a machine
'Merry Christmas': The 30th anniversary of the first text message (opens in a new tab)vodafone.co.ukTo re-check	Vodafone UK News Centre	December 2022	SMS 101: the text message every phone can receive
Live Captions and applicable provisions of the GDPR (opens in a new tab)api.support.vonage.comTo re-check	Vonage	2026-10	Vonage
Regulatory Certifications (opens in a new tab)developer.vonage.comTo re-check	Vonage	2026-10	Vonage
SMS delivery receipts (opens in a new tab)developer.vonage.com	Vonage	—	Vonage
Technical and Organizational Security Practices (opens in a new tab)vonage.comTo re-check	Vonage	2026-10	Vonage
Terms of Use (Communications APIs) (opens in a new tab)vonage.comTo re-check	Vonage	2026-10	Vonage
Vonage Achieves SOC 2 Type II Compliance for Network APIs (opens in a new tab)vonage.comTo re-check	Vonage	2026-10	Vonage
Vonage named a Leader for the fourth time in the IDC MarketScape: Worldwide CPaaS 2025 (opens in a new tab)vonage.comAnalyst evaluations	Vonage	2025	Vonage
Push API (opens in a new tab)w3.orgTo re-check	W3C	2025-12-01	Push notifications 101: alerts people allowed
Updated W3C Recommendation: WebRTC: Real-Time Communication in Browsers (opens in a new tab)w3.org	W3C	March 2025	WebRTC in plain terms
Voice Extensible Markup Language (VoiceXML) 2.1 (opens in a new tab)w3.org	W3C	June 2007	Voice 101: business phone calls, numbers and caller-ID trust IVR
Web Real-Time Communications (WebRTC) transforms the communications landscape; becomes a W3C Recommendation and multiple IETF standards (opens in a new tab)w3.orgTo re-check	W3C	26 January 2021	Video 101: calls and meetings as a business channel
WebRTC Extended Use Cases (opens in a new tab)w3.org	W3C	—	Peer-to-peer video: what it removes, and what it does not WebRTC in plain terms
WebRTC: Real-Time Communication in Browsers (opens in a new tab)w3.org	W3C	13 March 2025	Video 101: calls and meetings as a business channel Which channel for what: matching sixteen channels to your need, place and audience Peer-to-peer video: what it removes, and what it does not WebRTC in plain terms When video belongs in a support conversation, and when it is theatre WebRTC
Structural markup and right-to-left text in HTML (opens in a new tab)w3.org	W3C Internationalization	—	Arabic-first is not translation
ARIA23: Using role=log to identify sequential information updates (opens in a new tab)w3.orgTo re-check	W3C Web Accessibility Initiative	accessed 2026-10	Web chat & booking page 101: help where visitors decide
Understanding Success Criterion 2.4.11: Focus Not Obscured (Minimum) (opens in a new tab)w3.orgTo re-check	W3C Web Accessibility Initiative	accessed 2026-10	Web chat & booking page 101: help where visitors decide
Understanding Success Criterion 3.2.6: Consistent Help (opens in a new tab)w3.orgTo re-check	W3C Web Accessibility Initiative	accessed 2026-10	Web chat & booking page 101: help where visitors decide
WCAG 2.2 is a Web Standard "W3C Recommendation" (opens in a new tab)w3.orgTo re-check	W3C Web Accessibility Initiative	2023-10-05	Web chat & booking page 101: help where visitors decide
arabot raises $1 million seed funding (opens in a new tab)wamda.com	Wamda	2019-10	Arabot
Artificial intelligence startup wins Jusoor demo day (opens in a new tab)wamda.com	Wamda	2016-10	Arabot
Unifonic raises $125 million Series B (opens in a new tab)wamda.com	Wamda	2021-09	Unifonic
WideBot: building Facebook chatbots gets easier (opens in a new tab)wamda.com	Wamda	2017-05	WideBot
Clare.ai Limited's Trust Center (Wati) (opens in a new tab)trust.wati.ioTo re-check	Wati	2026-10	WATI
General FAQs: Wati APIs & webhooks (opens in a new tab)support.wati.io	WATI	—	WATI
How to change the language in Wati (opens in a new tab)support.wati.io	WATI	—	WATI
Integrating Wati with HubSpot (opens in a new tab)support.wati.io	WATI	—	WATI
Understanding Wati's pricing plans (opens in a new tab)support.wati.io	WATI	—	WATI
Understanding Wati's pricing structure (opens in a new tab)support.wati.io	WATI	—	WATI
Wati overview: features, channels, and integrations (opens in a new tab)support.wati.io	WATI	—	WATI
Wavecell acquired by 8x8 (opens in a new tab)wavecell.com	Wavecell	2019	8x8 Communication APIs
Cisco recognized as a Visionary in the 2025 Gartner Magic Quadrant for CPaaS (opens in a new tab)blog.webex.comAnalyst evaluations	Webex Blog	2025	Webex Connect (Cisco)
Announcing WebRTC and Media Capture (opens in a new tab)webkit.orgTo re-check	WebKit	7 June 2017	Video 101: calls and meetings as a business channel
Web Push for Web Apps on iOS and iPadOS (opens in a new tab)webkit.orgTo re-check	WebKit	2023	Push notifications 101: alerts people allowed
WeChat Terms of Service (opens in a new tab)wechat.comTo re-check	WeChat	accessed 2026-10	WeChat 101: official accounts, mini programs and WeCom
What is the difference between a WeChat user and a Weixin user? (opens in a new tab)cs.help.wechat.comTo re-check	WeChat Help Center	accessed 2026-10	WeChat 101: official accounts, mini programs and WeCom
创建企业群发 (Create a company mass message) (opens in a new tab)developer.work.weixin.qq.comTo re-check	WeCom Developer Center	accessed 2026-10	WeChat 101: official accounts, mini programs and WeCom
Contact Customers (opens in a new tab)open.work.weixin.qq.comTo re-check	WeCom Help Center	accessed 2026-10	WeChat 101: official accounts, mini programs and WeCom
Introduction to WeCom Verification for Overseas Companies (opens in a new tab)open.work.weixin.qq.comTo re-check	WeCom Help Center	accessed 2026-10	WeChat 101: official accounts, mini programs and WeCom
发送客服消息 (Send customer service messages) (opens in a new tab)developers.weixin.qq.comTo re-check	Weixin Developers	accessed 2026-10	WeChat 101: official accounts, mini programs and WeCom
模板消息运营规范 (Template message operating rules) (opens in a new tab)developers.weixin.qq.comTo re-check	Weixin Developers	accessed 2026-10	WeChat 101: official accounts, mini programs and WeCom
群发消息 (Batch sends) (opens in a new tab)developers.weixin.qq.comTo re-check	Weixin Developers	accessed 2026-10	WeChat 101: official accounts, mini programs and WeCom
订阅通知介绍 (Subscription notifications) (opens in a new tab)developers.weixin.qq.comTo re-check	Weixin Developers	accessed 2026-10	WeChat 101: official accounts, mini programs and WeCom
WeChat Official Accounts Platform Operation Rules (opens in a new tab)mp.weixin.qq.comTo re-check	Weixin Official Accounts Platform	accessed 2026-10	WeChat 101: official accounts, mini programs and WeCom
WhatsApp Business Messaging Policy (opens in a new tab)business.whatsapp.com	WhatsApp	accessed 2026-10	WhatsApp 101: the Business app, the Business Platform and the rules between them The real cost of an unofficial transport
WhatsApp Terms of Service (opens in a new tab)whatsapp.com	WhatsApp	—	The real cost of an unofficial transport
Introducing the WhatsApp Business App (opens in a new tab)blog.whatsapp.comTo re-check	WhatsApp Blog	2018-01-18	WhatsApp 101: the Business app, the Business Platform and the rules between them
Notifications API Standard (opens in a new tab)notifications.spec.whatwg.orgTo re-check	WHATWG	accessed 2026-10	Push notifications 101: alerts people allowed
Bandwidth Inc. (opens in a new tab)en.wikipedia.org	Wikipedia	—	Bandwidth
Freshworks (opens in a new tab)en.wikipedia.org	Wikipedia	—	Freshworks (Freshchat / Freshdesk Omni)
Genesys (company) (opens in a new tab)en.wikipedia.org	Wikipedia	—	Genesys Cloud
Infobip (opens in a new tab)en.wikipedia.org	Wikipedia	—	Infobip
Intercom, Inc. (opens in a new tab)en.wikipedia.org	Wikipedia	—	Intercom
NiCE (opens in a new tab)en.wikipedia.org	Wikipedia	—	NiCE CXone Mpower
Twilio (opens in a new tab)en.wikipedia.org	Wikipedia	—	Twilio
Yellow.ai (opens in a new tab)en.wikipedia.org	Wikipedia	—	Yellow.ai
Zendesk (opens in a new tab)en.wikipedia.org	Wikipedia	—	Zendesk
Postmark has been acquired by ActiveCampaign (opens in a new tab)wildbit.com	Wildbit	2022-05	Postmark
History of XMPP (opens in a new tab)xmpp.orgTo re-check	XMPP Standards Foundation	accessed 2026-10	In-app chat 101: conversations inside your own product
Mailgun (opens in a new tab)ycombinator.com	Y Combinator	—	Mailgun
Sendbird company profile (opens in a new tab)ycombinator.com	Y Combinator	—	Sendbird
Sender Best Practices (opens in a new tab)senders.yahooinc.comTo re-check	Yahoo Sender Hub	accessed 2026-10	Email 101: the open channel people keep
Yellow AI Trust Center (opens in a new tab)trust.yellow.aiTo re-check	Yellow.ai	2026-10	Yellow.ai
Yellow.ai Achieves PCI-DSS v4.0.1 Compliance: What It Means for You (opens in a new tab)yellow.aiTo re-check	Yellow.ai	2026-10	Yellow.ai
Yellow.ai named a Challenger in the 2025 Gartner Magic Quadrant for Conversational AI Platforms (opens in a new tab)yellow.aiAnalyst evaluations	Yellow.ai	2025	Yellow.ai
Messaging channels (opens in a new tab)docs.yellow.ai	Yellow.ai Documentation	—	Yellow.ai
WhatsApp channel (opens in a new tab)docs.yellow.ai	Yellow.ai Documentation	—	Yellow.ai
About messaging channels for the Zendesk Agent Workspace (opens in a new tab)support.zendesk.com	Zendesk	—	Zendesk
Adding Sunshine Conversations channels to the Zendesk Agent Workspace (opens in a new tab)support.zendesk.com	Zendesk	—	Zendesk
Advanced Compliance (opens in a new tab)support.zendesk.comTo re-check	Zendesk	2026-10	Zendesk
Consortium led by Hellman & Friedman and Permira completes acquisition of Zendesk (opens in a new tab)zendesk.com	Zendesk	2022-11-22	Zendesk
Data Processing Agreement (opens in a new tab)zendesk.comTo re-check	Zendesk	2026-10	Zendesk
Monitoring your account status with the Zendesk Status page (opens in a new tab)support.zendesk.com	Zendesk	—	Zendesk
Security, Privacy and Legal (Trust Center) (opens in a new tab)zendesk.comTo re-check	Zendesk	2026-10	Zendesk
Zendesk gets Cyber Essentials Plus certified (opens in a new tab)zendesk.comTo re-check	Zendesk	2026-10	Zendesk
Zendesk pricing plans (opens in a new tab)zendesk.com	Zendesk	—	Zendesk
Zendesk's Compliance with PCI DSS Standards (opens in a new tab)support.zendesk.comTo re-check	Zendesk	2026-10	Zendesk
Maqsam (opens in a new tab)zendesk.com	Zendesk Marketplace	—	Maqsam
Segurança da Informação (opens in a new tab)zenvia.comTo re-check	Zenvia	2026-10	Zenvia
Trust Center - ZENVIA (opens in a new tab)trust.zenvia.comTo re-check	Zenvia	2026-10	Zenvia
Zenvia for developers (opens in a new tab)zenvia.com	Zenvia	—	Zenvia
Zenvia receives Nasdaq notification regarding minimum bid price deficiency (opens in a new tab)placera.se	Zenvia (via Placera)	2026-02-19	Zenvia
Technical documentation (opens in a new tab)support.zenvia.com	Zenvia Help Center	—	Zenvia
Compliance and Security: Safeguarding Your Data (opens in a new tab)ziwo.ioTo re-check	ZIWO	2026-10	Ziwo
ZIWO closes Series A funding led by Wamda Capital (opens in a new tab)ziwo.io	ZIWO	—	Ziwo
A Message to Our Users (opens in a new tab)blog.zoom.usTo re-check	Zoom	1 April 2020	Video 101: calls and meetings as a business channel
Video SDK (opens in a new tab)zoom.com	Zoom	—	Zoom Video SDK
Video SDK fact sheet (opens in a new tab)developers.zoom.usTo re-check	Zoom	2026-10	Zoom Video SDK
Billing plans API (opens in a new tab)developers.zoom.us	Zoom Developer Docs	—	Zoom Video SDK
Zoom Video SDK for web (opens in a new tab)developers.zoom.us	Zoom Developer Docs	—	Zoom Video SDK
Migrate from Twilio Programmable Video (opens in a new tab)developers.zoom.us	Zoom Developer Platform	—	Zoom Video SDK
Zoom Q1 FY21 earnings: prepared remarks (opens in a new tab)investors.zoom.usTo re-check	Zoom Video Communications	June 2020	Video 101: calls and meetings as a business channel

A source is cited for what it says on the day we checked it. If one has moved or changed, tell us through the community and we will update it.