Cloud contact centre
Five9
Nasdaq-listed cloud contact centre with inbound and outbound voice, digital engagement and AI agents, based in San Ramon, California.
A Leader in Gartner's 2025 Magic Quadrant for CCaaS, with inbound and outbound voice alongside digital channels.
Five9 pairs inbound and outbound voice with email, SMS, web chat, video and social messaging, including a native WhatsApp integration, and offers pre-built adapters for Salesforce, ServiceNow, Microsoft Dynamics 365 and Zendesk. It sells bundles priced per concurrent or named user, with custom quotes for larger deployments. Worth a look for voice-heavy operations, particularly those running outbound campaigns.
Where it shines
- Inbound and outbound voice in the same platform
- Pre-built CRM adapters for the main CRMs
Check before signing
- Check minimum seat counts and whether usage charges apply on top of seat prices
- Confirm Apple Messages for Business support if you need it; we could not find it documented
What it offers
- Solves
- Voice contact centreCustomer support & serviceSales & lead follow-upAnswering with a bot or AI agent
- Channels
- VoiceEmailSMSWeb chat & booking pageWhatsAppMessengerWeChatVideo
- Industries
- Any industry
- Markets
- Global
- Languages
- English
- Security and privacy attestations
- ISO/IEC 27001ISO/IEC 27017 (cloud security)SOC 2 reportPCI DSSHIPAA (BAA offered)GDPR (DPA offered)Each one cites its source below.
Technical details
- Type of solution
- Cloud contact centreVoice & telephonyConversational AI & chatbots
- Deployment
- Ready-to-use cloud service
- Connects to
- SalesforceServiceNowMicrosoft Dynamics 365Zendesk
- Company size
- Mid-sized companyEnterprise
Something is listed only when it can be checked. A connection we could not confirm is left off, and Find providers then credits the API at half weight.
Our six checks
- Operational transparencyNot assessed
Not yet worked through.
- Documented interfacesNot assessed
Not yet worked through.
- Delivery accountabilityNot assessed
Not yet worked through.
- Consent and complianceNot assessed
Not yet worked through.
- Data handlingNot assessed
Not yet worked through.
- Commercial clarityNot assessed
Not yet worked through.
Not assessed is not a failure — it means we have not checked yet. Methodology
Evidence
Independent recognition
Sources
- Digital engagement — Five9
- CRM integration — Five9
- Pricing — Five9
- Five9 named a Leader in the 2025 Gartner Magic Quadrant for CCaaS — Five9, 2025-09-10
- Form 10-K, fiscal 2025 — U.S. SEC
- Five9 Trust Center — Five9, 2026-10To re-check
- Global Data Processing Addendum — Five9, 2026-10To re-check
Every attribute
The same attributes, measured by the same rules, for every listing. "Not recorded" means we have not checked yet — never a "no". Spot something missing or wrong? Suggest an edit.
What it does
Where, and for whom
Setup and connections
The company
- Same owner as cpaas.co
- No
Our checks
The community
- "Looks right" confirmations
- 0
- Community reviews
- 0
- Community rating
- Not applicable
Experiences and ratings
Share your experienceNo experiences with Five9 yet. Used it? Yours could be the first.
Reviews are read by a moderator before they appear, are shown beside the facts, and never feed a score or a ranking. You may not review a product you work for, sell, compete with or are paid to promote.
Profile shape
- Channels
- 100
- Reach
- 100
- Connectors
- 67
- Deployment
- 33
- Price clarity
- 0
- Criteria shown
- 0
Breadth measures from recorded facts — not a quality score.
Alternatives