Cloud contact centre
Maqsam
Amman-founded cloud phone system and contact centre with Arabic-language AI for transcription, sentiment and AI agents.
Replaces a hardware PBX for SMEs, with local numbers across the region.
Strongest when calls are the main channel and Arabic dialects matter. Zendesk and Freshworks apps put calling inside the help desk your team already uses.
Where it shines
- Arabic speech AI built for regional dialects
- Calling inside Zendesk and Freshworks
Check before signing
- Voice-first; pair with a messaging provider for campaigns. The Zendesk app needs Talk Partner Edition seats
What it offers
- Solves
- Voice contact centreCustomer support & serviceSales & lead follow-upAnswering with a bot or AI agent
- Channels
- VoiceWhatsApp
- Industries
- Any industryRetail & e-commerceBanking, fintech & insurance
- Markets
- Middle East & North Africa
- Languages
- ArabicEnglish
Technical details
- Type of solution
- Cloud contact centreVoice & telephonyConversational AI & chatbots
- Deployment
- Ready-to-use cloud service
- Connects to
- ZendeskFreshworks
- Company size
- Small businessMid-sized company
- Pricing
- Quoted on request
Something is listed only when it can be checked. A connection we could not confirm is left off, and Find providers then credits the API at half weight.
Our six checks
- Operational transparencyNot assessed
Not yet worked through.
- Documented interfacesNot assessed
Not yet worked through.
- Delivery accountabilityNot assessed
Not yet worked through.
- Consent and complianceNot assessed
Not yet worked through.
- Data handlingNot assessed
Not yet worked through.
- Commercial clarityNot met
Pricing is quoted rather than published.
Not assessed is not a failure — it means we have not checked yet. Methodology
Evidence
Sources
- Queen Rania visits local cloud communications company — Jordan News
- Follow the Leader: Sinan Taifour, co-founder and CEO, Maqsam — Maqsam
- Maqsam — Zendesk Marketplace
- Maqsam — Freshworks Marketplace
Every attribute
The same attributes, measured by the same rules, for every listing. "Not recorded" means we have not checked yet — never a "no". Spot something missing or wrong? Suggest an edit.
What it does
Where, and for whom
Setup and connections
The company
- Same owner as cpaas.co
- No
Our checks
The community
- "Looks right" confirmations
- 0
- Community reviews
- 0
- Community rating
- Not applicable
Experiences and ratings
Share your experienceNo experiences with Maqsam yet. Used it? Yours could be the first.
Reviews are read by a moderator before they appear, are shown beside the facts, and never feed a score or a ranking. You may not review a product you work for, sell, compete with or are paid to promote.
Profile shape
- Channels
- 25
- Reach
- 70
- Connectors
- 33
- Deployment
- 33
- Price clarity
- 25
- Criteria shown
- 0
Breadth measures from recorded facts — not a quality score.
Alternatives