Cloud contact centre
Talkdesk
Cloud contact centre with voice and digital channels, industry-specific editions and AI agents, founded in 2011.
A Leader in Gartner's 2025 Magic Quadrant for CCaaS, known for industry-packaged editions.
Talkdesk combines voice with SMS, email, chat, WhatsApp, Messenger and Apple Messages for Business in one agent workspace, and sells industry editions with prebuilt integrations. Its developer portal documents public APIs with an OpenAPI specification, and its AppConnect marketplace lists apps such as Talkdesk for Salesforce. A smaller-business edition, Talkdesk Express, is sold separately. Worth a look when an industry-specific package fits your operation.
Where it shines
- Industry editions with prebuilt integrations
- Public API reference with an OpenAPI specification
Check before signing
- Confirm whether outbound WhatsApp templates are supported for your use
- AI agent and agent-assist features may be priced as add-ons; get them in the quote
What it offers
- Solves
- Voice contact centreCustomer support & serviceAnswering with a bot or AI agent
- Channels
- VoiceSMSEmailWeb chat & booking pageWhatsAppMessengerApple Messages for Business
- Industries
- Any industry
- Markets
- Global
- Languages
- English
- Security and privacy attestations
- ISO/IEC 27001SOC 2 reportPCI DSSHIPAA (BAA offered)GDPR (DPA offered)Each one cites its source below.
Technical details
- Type of solution
- Cloud contact centreVoice & telephonyConversational AI & chatbots
- Deployment
- Ready-to-use cloud serviceProgrammable API
- Connects to
- Salesforce
- Company size
- Small businessMid-sized companyEnterprise
Something is listed only when it can be checked. A connection we could not confirm is left off, and Find providers then credits the API at half weight.
Our six checks
- Operational transparencyNot assessed
Not yet worked through.
- Documented interfacesMet
Public API reference, integrable without a sales call.
- Delivery accountabilityNot assessed
Not yet worked through.
- Consent and complianceNot assessed
Not yet worked through.
- Data handlingNot assessed
Not yet worked through.
- Commercial clarityNot assessed
Not yet worked through.
Not assessed is not a failure — it means we have not checked yet. Methodology
Evidence
Independent recognition
Sources
- Talkdesk developer documentation — Talkdesk
- Talkdesk Digital Engagement: FAQ — Talkdesk
- Release notes: Talkdesk Digital Engagement — Talkdesk
- AppConnect: Talkdesk for Salesforce — Talkdesk
- Talkdesk named a Leader in the 2025 Gartner Magic Quadrant for CCaaS — Talkdesk, 2025-09-10
- Talkdesk overview — PitchBook
- Security & Compliance - Contact Center Platform — Talkdesk, 2026-10To re-check
Every attribute
The same attributes, measured by the same rules, for every listing. "Not recorded" means we have not checked yet — never a "no". Spot something missing or wrong? Suggest an edit.
What it does
Where, and for whom
Setup and connections
The company
- Same owner as cpaas.co
- No
Our checks
The community
- "Looks right" confirmations
- 0
- Community reviews
- 0
- Community rating
- Not applicable
Experiences and ratings
Share your experienceNo experiences with Talkdesk yet. Used it? Yours could be the first.
Reviews are read by a moderator before they appear, are shown beside the facts, and never feed a score or a ranking. You may not review a product you work for, sell, compete with or are paid to promote.
Profile shape
- Channels
- 88
- Reach
- 100
- Connectors
- 33
- Deployment
- 67
- Price clarity
- 0
- Criteria shown
- 17
Breadth measures from recorded facts — not a quality score.
Alternatives