Conversational inbox
respond.io
Omnichannel conversation platform with AI agents, workflows and CRM connectors, priced by plan and monthly active contacts.
Wide messaging-app coverage in one inbox, including Telegram, LINE, Viber and WeChat.
respond.io brings messaging apps, email, website chat and provider-connected SMS and calling into one workspace, with workflow automation, AI agents and a public developer API. Plans (Starter, Growth, Advanced, Enterprise) are published and also count monthly active contacts. Worth a look when customers reach you on several messaging apps across markets and the team needs one place to answer them.
Where it shines
- Broad channel list, including Asian messaging apps
- Public developer API and custom-channel connector
Check before signing
- Cost depends on monthly active contacts as well as the plan and users
- SMS and calling run through a provider account you connect yourself
- Salesforce integration requires the Advanced plan or above
What it offers
- Solves
- Customer support & serviceSales & lead follow-upMarketing campaigns & broadcastsOne inbox for scattered channelsAutomated customer journeysAnswering with a bot or AI agent
- Channels
- WhatsAppMessengerInstagramTelegramLINEViberWeChatEmailSMSWeb chat & booking pageVoice
- Industries
- Any industry
- Markets
- Global
- Languages
- English
- Security and privacy attestations
- ISO/IEC 27001GDPR (DPA offered)Each one cites its source below.
Technical details
- Type of solution
- Shared inbox & customer operationsConversational AI & chatbots
- Deployment
- Ready-to-use cloud serviceProgrammable API
- Connects to
- HubSpotSalesforceShopifyZapier
- Company size
- Small businessMid-sized company
- Pricing
- Published subscription
Something is listed only when it can be checked. A connection we could not confirm is left off, and Find providers then credits the API at half weight.
Our six checks
- Operational transparencyNot assessed
Not yet worked through.
- Documented interfacesMet
Public API reference, integrable without a sales call.
- Delivery accountabilityNot assessed
Not yet worked through.
- Consent and complianceNot assessed
Not yet worked through.
- Data handlingNot assessed
Not yet worked through.
- Commercial clarityMet
Plan prices published.
Not assessed is not a failure — it means we have not checked yet. Methodology
Evidence
Sources
- Pricing — respond.io
- About us — respond.io
- Channels — respond.io
- Integrations — respond.io
- Developer API: list contact channels — respond.io
- respond.io Trust Center — respond.io, 2026-10To re-check
- Excellence Recognized: Respond.io Earns ISO Certification — respond.io, 2026-10To re-check
- Security — respond.io, 2026-10To re-check
Every attribute
The same attributes, measured by the same rules, for every listing. "Not recorded" means we have not checked yet — never a "no". Spot something missing or wrong? Suggest an edit.
What it does
- Use cases
- Customer support & service, Sales & lead follow-up, Marketing campaigns & broadcasts, One inbox for scattered channels, Automated customer journeys, Answering with a bot or AI agent
- Channels
- WhatsApp, Messenger, Instagram, Telegram, LINE, Viber, WeChat, Email, SMS, Web chat & booking page, Voice
Where, and for whom
Setup and connections
The company
- Same owner as cpaas.co
- No
Our checks
The community
- "Looks right" confirmations
- 0
- Community reviews
- 0
- Community rating
- Not applicable
Experiences and ratings
Share your experienceNo experiences with respond.io yet. Used it? Yours could be the first.
Reviews are read by a moderator before they appear, are shown beside the facts, and never feed a score or a ranking. You may not review a product you work for, sell, compete with or are paid to promote.
Profile shape
- Channels
- 100
- Reach
- 100
- Connectors
- 83
- Deployment
- 67
- Price clarity
- 80
- Criteria shown
- 33
Breadth measures from recorded facts — not a quality score.
Alternatives