Conversational inbox
Trengo
Dutch omnichannel inbox for email, WhatsApp, social, live chat, SMS and voice, priced by plan with a conversation allowance.
One shared inbox for customer-facing teams that answer on many channels.
Trengo routes email, WhatsApp, Messenger, Instagram, website chat, SMS and calls into one inbox, with automation, an optional AI add-on, a REST API and signed webhooks. Plans (Boost, Pro, Enterprise) are published in euros and include a set number of users and conversations, while WhatsApp, voice and SMS usage is charged on top. Worth a look for European teams that want email and messaging handled side by side.
Where it shines
- Email, messaging and voice in the same inbox
- Public REST API with signed webhooks
Check before signing
- Plans include a fixed conversation allowance; price the overage
- WhatsApp, voice, SMS and AI conversations are billed on top of the plan
What it offers
- Solves
- Customer support & serviceSales & lead follow-upOne inbox for scattered channelsAnswering with a bot or AI agent
- Channels
- EmailWhatsAppMessengerInstagramWeb chat & booking pageSMSVoice
- Industries
- Any industryRetail & e-commerce
- Markets
- Europe
- Languages
- English
- Security and privacy attestations
- GDPR (DPA offered)Each one cites its source below.
Technical details
- Type of solution
- Shared inbox & customer operationsConversational AI & chatbots
- Deployment
- Ready-to-use cloud serviceProgrammable API
- Connects to
- HubSpotShopifyWooCommerce
- Company size
- Small businessMid-sized company
- Pricing
- Published subscription
Something is listed only when it can be checked. A connection we could not confirm is left off, and Find providers then credits the API at half weight.
Our six checks
- Operational transparencyNot assessed
Not yet worked through.
- Documented interfacesMet
Public API reference, integrable without a sales call.
- Delivery accountabilityNot assessed
Not yet worked through.
- Consent and complianceNot assessed
Not yet worked through.
- Data handlingNot assessed
Not yet worked through.
- Commercial clarityMet
Plan prices published.
Not assessed is not a failure — it means we have not checked yet. Methodology
Evidence
Sources
- Trengo pricing and plans — Trengo
- New plan & pricing — Trengo
- Configuring webhooks — Trengo
- Integrations — Trengo
- Trengo raises €31m Series A (Utrecht) — MT/Sprout
- GDPR — Trengo, 2026-10To re-check
- Terms and conditions (Data Processing Addendum) — Trengo, 2026-10To re-check
Every attribute
The same attributes, measured by the same rules, for every listing. "Not recorded" means we have not checked yet — never a "no". Spot something missing or wrong? Suggest an edit.
What it does
Where, and for whom
Setup and connections
The company
- Same owner as cpaas.co
- No
Our checks
The community
- "Looks right" confirmations
- 0
- Community reviews
- 0
- Community rating
- Not applicable
Experiences and ratings
Share your experienceNo experiences with Trengo yet. Used it? Yours could be the first.
Reviews are read by a moderator before they appear, are shown beside the facts, and never feed a score or a ranking. You may not review a product you work for, sell, compete with or are paid to promote.
Profile shape
- Channels
- 88
- Reach
- 70
- Connectors
- 67
- Deployment
- 67
- Price clarity
- 80
- Criteria shown
- 33
Breadth measures from recorded facts — not a quality score.
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