WhatsApp inbox and automation
WATI
WhatsApp-first team inbox with broadcasts, chatbots and an AI support agent, sold on published monthly plans.
A ready-made WhatsApp workspace for small and mid-sized teams that sell and support on chat.
WATI combines a shared inbox, broadcast campaigns, a no-code chatbot builder and AI features on top of the WhatsApp Business API, with Instagram and Facebook Messenger in the same inbox. Plans (Growth, Pro, Business) differ in users, chatbots and automation triggers, and WhatsApp template messages are billed separately at Meta's rates. Worth a look when WhatsApp is the main channel and the team wants a tool rather than an API.
Where it shines
- Inbox, broadcasts and chatbots in one WhatsApp-centred tool
- Published plans and add-on prices
Check before signing
- Template messages are billed on top of the plan at Meta's rates
- Arabic is not listed among the dashboard languages; check with the vendor if agents need it
- Global webhooks cover WhatsApp only; Instagram and Messenger events need chatbot flows
What it offers
- Solves
- Marketing campaigns & broadcastsCustomer support & serviceSales & lead follow-upAnswering with a bot or AI agentOne inbox for scattered channels
- Channels
- WhatsAppInstagramMessengerWeb chat & booking page
- Industries
- Any industryRetail & e-commerce
- Markets
- Global
- Languages
- EnglishSpanishGerman
- Security and privacy attestations
- ISO/IEC 27001GDPR (DPA offered)Each one cites its source below.
Technical details
- Type of solution
- WhatsApp Business providerShared inbox & customer operationsConversational AI & chatbots
- Deployment
- Ready-to-use cloud serviceProgrammable API
- Connects to
- HubSpotShopify
- Company size
- Small businessMid-sized company
- Pricing
- Published subscription
Something is listed only when it can be checked. A connection we could not confirm is left off, and Find providers then credits the API at half weight.
Our six checks
- Operational transparencyNot assessed
Not yet worked through.
- Documented interfacesNot assessed
Not yet worked through.
- Delivery accountabilityNot assessed
Not yet worked through.
- Consent and complianceNot assessed
Not yet worked through.
- Data handlingNot assessed
Not yet worked through.
- Commercial clarityMet
Plan prices published.
Not assessed is not a failure — it means we have not checked yet. Methodology
Evidence
Sources
- Understanding Wati's pricing plans — WATI
- Understanding Wati's pricing structure — WATI
- Wati overview: features, channels, and integrations — WATI
- General FAQs: Wati APIs & webhooks — WATI
- Integrating Wati with HubSpot — WATI
- How to change the language in Wati — WATI
- Clare.ai Limited's Trust Center (Wati) — Wati, 2026-10To re-check
Every attribute
The same attributes, measured by the same rules, for every listing. "Not recorded" means we have not checked yet — never a "no". Spot something missing or wrong? Suggest an edit.
What it does
Where, and for whom
Setup and connections
The company
- Same owner as cpaas.co
- No
Our checks
The community
- "Looks right" confirmations
- 0
- Community reviews
- 0
- Community rating
- Not applicable
Experiences and ratings
Share your experienceNo experiences with WATI yet. Used it? Yours could be the first.
Reviews are read by a moderator before they appear, are shown beside the facts, and never feed a score or a ranking. You may not review a product you work for, sell, compete with or are paid to promote.
Profile shape
- Channels
- 50
- Reach
- 100
- Connectors
- 50
- Deployment
- 67
- Price clarity
- 80
- Criteria shown
- 17
Breadth measures from recorded facts — not a quality score.
Alternatives