CPaaS
8x8 Communication APIs
8x8's CPaaS, built on the 2019 Wavecell acquisition: SMS, chat-app messaging, voice and video interaction APIs.
Messaging and voice APIs from a listed cloud-communications vendor with a strong Asian footprint.
8x8 entered CPaaS by acquiring Singapore-based Wavecell, which had local presence in Singapore, Indonesia, the Philippines, Thailand and Hong Kong. A unified Chat Apps API reaches WhatsApp, Viber, RCS and LINE, with replies and delivery receipts sent to your webhook, and voice and video interaction APIs sit alongside. Worth a look for Southeast Asian messaging, or when you already use 8x8's contact-centre products.
Where it shines
- One Chat Apps API for WhatsApp, Viber, RCS and LINE
- Messaging, voice and video interaction from one vendor
Check before signing
- Per-message prices are not published: request a quote for your countries
- SMS into Singapore requires TLS 1.3 connections since April 2026
What it offers
- Solves
- Secure logins & one-time codesTransactional notifications & alertsVideo consultations & meetingsBuilding communications into our own app
- Channels
- SMSWhatsAppViberRCSLINEVoiceVideo
- Industries
- Any industry
- Markets
- Global
- Languages
- English
- Security and privacy attestations
- ISO/IEC 27001SOC 2 reportPCI DSSHIPAA (BAA offered)GDPR (DPA offered)Cyber Essentials (UK)Each one cites its source below.
Technical details
- Type of solution
- CPaaS & messaging APIsSMS & A2P messagingWhatsApp Business providerVoice & telephonyVideo & real-time mediaVerification & OTP
- Deployment
- Programmable API
- Company size
- Mid-sized companyEnterprise
Something is listed only when it can be checked. A connection we could not confirm is left off, and Find providers then credits the API at half weight.
Our six checks
- Operational transparencyNot assessed
Not yet worked through.
- Documented interfacesMet
Public API reference, integrable without a sales call.
- Delivery accountabilityMet
Per-message delivery receipts documented via webhook.
- Consent and complianceNot assessed
Not yet worked through.
- Data handlingNot assessed
Not yet worked through.
- Commercial clarityNot assessed
Not yet worked through.
Not assessed is not a failure — it means we have not checked yet. Methodology
Evidence
Sources
- CPaaS: Connect and Communication APIs — 8x8 Developer
- Chat Apps inbound and outbound messaging — 8x8 Developer, 2026-07
- Wavecell acquired by 8x8 — Wavecell, 2019
- 8x8 CPaaS Help Center — 8x8
- 8x8, Inc. press release — Business Wire, 2024-02
- Security for 8x8 Communication APIs — 8x8, 2026-10To re-check
- LINE & SMS Messaging — 8x8, 2026-10To re-check
- 8x8 Global Data Processing Addendum 2025-02 — 8x8, 2025-02To re-check
Every attribute
The same attributes, measured by the same rules, for every listing. "Not recorded" means we have not checked yet — never a "no". Spot something missing or wrong? Suggest an edit.
What it does
- Use cases
- Secure logins & one-time codes, Transactional notifications & alerts, Video consultations & meetings, Building communications into our own app
- Type of solution
- CPaaS & messaging APIs, SMS & A2P messaging, WhatsApp Business provider, Voice & telephony, Video & real-time media, Verification & OTP
Where, and for whom
Setup and connections
The company
- Same owner as cpaas.co
- No
Our checks
The community
- "Looks right" confirmations
- 0
- Community reviews
- 0
- Community rating
- Not applicable
Experiences and ratings
Share your experienceNo experiences with 8x8 Communication APIs yet. Used it? Yours could be the first.
Reviews are read by a moderator before they appear, are shown beside the facts, and never feed a score or a ranking. You may not review a product you work for, sell, compete with or are paid to promote.
Profile shape
- Channels
- 88
- Reach
- 100
- Connectors
- 17
- Deployment
- 33
- Price clarity
- 0
- Criteria shown
- 33
Breadth measures from recorded facts — not a quality score.
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