CPaaS

Vonage

Messaging, voice, video and verification APIs, now part of Ericsson, with a contact-centre product alongside.

vonage.comGlobalReviewed October 2026

Video, voice and messaging APIs from one vendor, with a long voice heritage.

A Leader in IDC's 2025 CPaaS MarketScape and back among Gartner's Leaders in 2026. Worth a look when video sits next to messaging in the same product, or when an Ericsson-backed network roadmap matters to you.

Where it shines

Video, voice and messaging from one vendor
Published API pricing

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What it offers

Solves: Secure logins & one-time codesTransactional notifications & alertsCustomer support & serviceVoice contact centreVideo consultations & meetingsBuilding communications into our own app
Channels: SMSVoiceVideoWhatsAppMessengerViber
Industries: Any industryHealthcare & clinicsBanking, fintech & insurance
Markets: Global
Languages: English
Security and privacy attestations: ISO/IEC 27001SOC 2 reportHIPAA (BAA offered)GDPR (DPA offered)The SOC 2 report covers Vonage's Network APIs. Each one cites its source below.

Technical details

Type of solution: CPaaS & messaging APIsSMS & A2P messagingWhatsApp Business providerVoice & telephonyVideo & real-time mediaVerification & OTPCloud contact centre
Deployment: Programmable APIReady-to-use cloud service
Connects to: SalesforceZendeskMicrosoft Teams
Company size: Mid-sized companyEnterprise
Pricing: Published pay-as-you-go

Something is listed only when it can be checked. A connection we could not confirm is left off, and Find providers then credits the API at half weight.

Our six checks4 of 6 met

High confidence

Operational transparencyMet
Public status page.
Documented interfacesMet
Public API reference, integrable without a sales call.
Delivery accountabilityMet
Delivery receipts documented for SMS.
Consent and complianceNot assessed
Not yet worked through.
Data handlingNot assessed
Not yet worked through.
Commercial clarityMet
List pricing published.

Not assessed is not a failure — it means we have not checked yet. Methodology

EvidenceSources: 8

Independent recognition

Leader, IDC MarketScape: Worldwide CPaaS 2025 Vendor AssessmentIDC · 2025

Sources

Ericsson acquires Vonage for £5.2bn — City A.M.
Vonage named a Leader for the fourth time in the IDC MarketScape: Worldwide CPaaS 2025 — Vonage, 2025
SMS delivery receipts — Vonage
Regulatory Certifications — Vonage, 2026-10To re-check
Technical and Organizational Security Practices — Vonage, 2026-10To re-check
Vonage Achieves SOC 2 Type II Compliance for Network APIs — Vonage, 2026-10To re-check
Terms of Use (Communications APIs) — Vonage, 2026-10To re-check
Live Captions and applicable provisions of the GDPR — Vonage, 2026-10To re-check

Every attribute37 recorded · 4 not yet

The same attributes, measured by the same rules, for every listing. "Not recorded" means we have not checked yet — never a "no". Spot something missing or wrong? Suggest an edit.

What it does

Use cases: Secure logins & one-time codes, Transactional notifications & alerts, Customer support & service, Voice contact centre, Video consultations & meetings, Building communications into our own app
Channels: SMS, Voice, Video, WhatsApp, Messenger, Viber
Type of solution: CPaaS & messaging APIs, SMS & A2P messaging, WhatsApp Business provider, Voice & telephony, Video & real-time media, Verification & OTP, Cloud contact centre
Industries: Any industry, Healthcare & clinics, Banking, fintech & insurance
Suits: Developers, Support teams, Product teams, Larger organisations
Features: Programmable API, Public API documentation, Delivery status per message, Public status page, Verification and one-time codes, Programmable voice, Video and real-time SDKs, Contact-centre suite, No-code setup, Published prices
Number of channels: 6

Where, and for whom

Markets: Global
Reach: 100/100
Languages: English
Company size: Mid-sized company, Enterprise

Setup and connections

Deployment: Programmable API, Ready-to-use cloud service
Has an API: Yes
Usable without coding: Yes
Can run on your own servers: No
Connects to: Salesforce, Zendesk, Microsoft Teams
Number of connectors: 3
Availability: Generally available

Pricing

Pricing model: Published pay-as-you-go
Prices you can read: Yes
Free to start: No

The company

Founded: Not recorded
Headquarters: Not recorded
Ownership: Part of a larger group
Parent company: Ericsson
Stock ticker: Not applicable
Same owner as cpaas.co: No
Added by: cpaas.co team

Our checks

Operational transparency: Met
Documented interfaces: Met
Delivery accountability: Met
Consent and compliance: Not recorded
Data handling: Not recorded
Commercial clarity: Met
Security and privacy attestations: ISO/IEC 27001, SOC 2 report, HIPAA (BAA offered), GDPR (DPA offered)
Checks met: 4
How much we've checked: High
Sources: 8
Analyst recognitions: 1
Last reviewed: October 2026

The community

"Looks right" confirmations: 0
Community reviews: 0
Community rating: Not applicable

Experiences and ratings

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Profile shape

Channels: 75
Reach: 100
Connectors: 67
Deployment: 67
Price clarity: 100
Criteria shown: 67

Breadth measures from recorded facts — not a quality score.

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