CPaaS and cloud contact centre
Exotel
Bengaluru-based voice, SMS and WhatsApp APIs with a contact-centre suite and voice-AI tools, founded in 2011.
An Indian cloud-telephony company that grew into messaging, contact-centre and voice-AI products.
Exotel was founded in Bengaluru in 2011; it says it introduced voice APIs to the Indian market, and it has since expanded into SMS, WhatsApp and an omnichannel contact centre. It publishes subscription plans in Indian rupees with credits that cover calls, SMS and WhatsApp, and per-message SMS pricing in its developer documentation. IDC named it a Leader in its 2025 Asia/Pacific assessment of AI-enabled front-office conversational AI software. Worth a look for voice-heavy operations in India and Southeast Asia.
Where it shines
- Voice, SMS and WhatsApp with an agent desk from one supplier
- Published plans with a 7-day free trial
Check before signing
- Plan prices are in Indian rupees; ask for terms in your own market
- WhatsApp is generally not available on trial accounts and needs a paid plan and onboarding
What it offers
- Solves
- Voice contact centreTransactional notifications & alertsCustomer support & serviceSecure logins & one-time codes
- Channels
- VoiceSMSWhatsApp
- Industries
- Any industry
- Markets
- IndiaAsia-PacificMiddle East & North AfricaSub-Saharan Africa
- Languages
- English
- Security and privacy attestations
- ISO/IEC 27001SOC 2 reportPCI DSSGDPR (DPA offered)Each one cites its source below.
Technical details
- Type of solution
- CPaaS & messaging APIsVoice & telephonySMS & A2P messagingWhatsApp Business providerCloud contact centre
- Deployment
- Programmable APIReady-to-use cloud service
- Company size
- Small businessMid-sized companyEnterprise
- Availability
- Generally available
- Pricing
- Published subscription
Something is listed only when it can be checked. A connection we could not confirm is left off, and Find providers then credits the API at half weight.
Our six checks
- Operational transparencyNot assessed
Not yet worked through.
- Documented interfacesMet
Public API reference, integrable without a sales call.
- Delivery accountabilityNot assessed
Not yet worked through.
- Consent and complianceNot assessed
Not yet worked through.
- Data handlingNot assessed
Not yet worked through.
- Commercial clarityMet
List pricing published.
Not assessed is not a failure — it means we have not checked yet. Methodology
Evidence
Independent recognition
Sources
- About us — Exotel
- Pricing: business phone system — Exotel
- SMS pricing — Exotel Developer Docs
- WhatsApp Business FAQs — Exotel Developer Docs
- Exotel named a Leader in the IDC MarketScape: Asia/Pacific AI-Enabled Front-Office Conversational AI Software 2025 — Exotel, 2025
- Security & Compliance FAQs — Exotel, 2026-10To re-check
Every attribute
The same attributes, measured by the same rules, for every listing. "Not recorded" means we have not checked yet — never a "no". Spot something missing or wrong? Suggest an edit.
What it does
Where, and for whom
Setup and connections
The company
- Same owner as cpaas.co
- No
Our checks
The community
- "Looks right" confirmations
- 0
- Community reviews
- 0
- Community rating
- Not applicable
Experiences and ratings
Share your experienceNo experiences with Exotel yet. Used it? Yours could be the first.
Reviews are read by a moderator before they appear, are shown beside the facts, and never feed a score or a ranking. You may not review a product you work for, sell, compete with or are paid to promote.
Profile shape
- Channels
- 38
- Reach
- 70
- Connectors
- 17
- Deployment
- 67
- Price clarity
- 80
- Criteria shown
- 33
Breadth measures from recorded facts — not a quality score.
Alternatives