In-app chat and AI customer service
Sendbird
Chat API and SDKs, in-app voice and video calls, and an AI customer-service agent (now Delight.ai) working across chat, SMS, email, WhatsApp and voice.
Started as in-app chat infrastructure and now pairs it with an AI agent for customer service.
Sendbird, founded in 2013 and based in San Mateo, offers chat SDKs with a server-side Platform API and webhooks, plus a separate Calls product for in-app voice and video. Its AI agent line was rebranded Delight.ai in late 2025 and is sold through sales. Worth a look when you need in-app messaging in your own app and may later want an AI agent on the same conversation data.
Where it shines
- Mature chat SDKs with a documented Platform API and signed webhooks
- Free Developer plan and published chat plans
Check before signing
- The AI agent is now a separate brand (Delight.ai) with no public rate card; ask how it is contracted and billed
- Chat plans are priced by monthly active users; check overage terms
What it offers
- Solves
- Building communications into our own appCustomer support & serviceAnswering with a bot or AI agentVideo consultations & meetings
- Channels
- In-app chatVoiceVideoSMSWhatsAppEmail
- Industries
- Any industry
- Markets
- Global
- Languages
- English
- Security and privacy attestations
- ISO/IEC 27001SOC 2 reportHIPAA (BAA offered)GDPR (DPA offered)Each one cites its source below.
Technical details
- Type of solution
- In-app chat & messaging SDKsConversational AI & chatbotsVideo & real-time mediaVoice & telephony
- Deployment
- Programmable APIReady-to-use cloud service
- Company size
- Small businessMid-sized companyEnterprise
- Pricing
- Free to start
Something is listed only when it can be checked. A connection we could not confirm is left off, and Find providers then credits the API at half weight.
Our six checks
- Operational transparencyMet
Public status page.
- Documented interfacesMet
Public API reference, integrable without a sales call.
- Delivery accountabilityNot assessed
Not yet worked through.
- Consent and complianceNot assessed
Not yet worked through.
- Data handlingNot assessed
Not yet worked through.
- Commercial clarityMet
List pricing published.
Not assessed is not a failure — it means we have not checked yet. Methodology
Evidence
Sources
- Chat API pricing plans — Sendbird
- Chat Platform API: webhook overview — Sendbird
- Server status — Sendbird
- Omnipresent AI agents — Sendbird
- Sendbird company profile — Y Combinator
- Secure messaging API — Sendbird, 2026-10To re-check
- Sendbird Granted ISO 27001 Certification — Sendbird, 2026-10To re-check
- Sendbird announces HIPAA compliant in-app messaging — Sendbird, 2026-10To re-check
Every attribute
The same attributes, measured by the same rules, for every listing. "Not recorded" means we have not checked yet — never a "no". Spot something missing or wrong? Suggest an edit.
What it does
Where, and for whom
Setup and connections
The company
- Same owner as cpaas.co
- No
Our checks
The community
- "Looks right" confirmations
- 0
- Community reviews
- 0
- Community rating
- Not applicable
Experiences and ratings
Share your experienceNo experiences with Sendbird yet. Used it? Yours could be the first.
Reviews are read by a moderator before they appear, are shown beside the facts, and never feed a score or a ranking. You may not review a product you work for, sell, compete with or are paid to promote.
Profile shape
- Channels
- 75
- Reach
- 100
- Connectors
- 17
- Deployment
- 67
- Price clarity
- 100
- Criteria shown
- 50
Breadth measures from recorded facts — not a quality score.
Alternatives