CPaaS and customer-experience software
Zenvia
Brazilian messaging platform: one API for SMS, WhatsApp, RCS, Instagram and more, alongside the Zenvia Customer Cloud for marketing and service.
A Latin American CPaaS moving towards customer-experience software, with a public multichannel API.
Zenvia is based in São Paulo, listed on Nasdaq in July 2021, and operates in Brazil, Argentina and Mexico. Its developer portal documents a multichannel API covering SMS, WhatsApp, Instagram, Messenger, RCS, Telegram, email and voice, with a JavaScript SDK and a sandbox that works before you sign a contract. Worth a look when your customers are in Brazil or Spanish-speaking Latin America.
Where it shines
- One public API across nine channels, with a free sandbox
- Local presence in Brazil, Argentina and Mexico
Check before signing
- Zenvia received a Nasdaq minimum bid price notice in February 2026; check the company's current listing status
- Much of the help-centre documentation is in Portuguese
- No public price list for the API was found
What it offers
- Solves
- Transactional notifications & alertsMarketing campaigns & broadcastsCustomer support & serviceSales & lead follow-up
- Channels
- SMSWhatsAppRCSInstagramMessengerTelegramEmailVoiceWeb chat & booking page
- Industries
- Any industryRetail & e-commerce
- Markets
- BrazilArgentinaMexico
- Languages
- PortugueseSpanish
- Security and privacy attestations
- ISO/IEC 27001PCI DSSEach one cites its source below.
Technical details
- Type of solution
- CPaaS & messaging APIsSMS & A2P messagingWhatsApp Business providerJourneys & marketing automationShared inbox & customer operations
- Deployment
- Programmable APIReady-to-use cloud service
- Company size
- Small businessMid-sized companyEnterprise
- Availability
- Generally available
Something is listed only when it can be checked. A connection we could not confirm is left off, and Find providers then credits the API at half weight.
Our six checks
- Operational transparencyNot assessed
Not yet worked through.
- Documented interfacesMet
Public API reference, integrable without a sales call.
- Delivery accountabilityNot assessed
Not yet worked through.
- Consent and complianceNot assessed
Not yet worked through.
- Data handlingNot assessed
Not yet worked through.
- Commercial clarityNot assessed
Not yet worked through.
Not assessed is not a failure — it means we have not checked yet. Methodology
Evidence
Sources
- Zenvia for developers — Zenvia
- Technical documentation — Zenvia Help Center
- Zenvia IPO profile — Renaissance Capital
- Zenvia receives Nasdaq notification regarding minimum bid price deficiency — Zenvia (via Placera), 2026-02-19
- Trust Center - ZENVIA — Zenvia, 2026-10To re-check
- Segurança da Informação — Zenvia, 2026-10To re-check
Every attribute
The same attributes, measured by the same rules, for every listing. "Not recorded" means we have not checked yet — never a "no". Spot something missing or wrong? Suggest an edit.
What it does
Where, and for whom
Setup and connections
The company
- Same owner as cpaas.co
- No
Our checks
The community
- "Looks right" confirmations
- 0
- Community reviews
- 0
- Community rating
- Not applicable
Experiences and ratings
Share your experienceNo experiences with Zenvia yet. Used it? Yours could be the first.
Reviews are read by a moderator before they appear, are shown beside the facts, and never feed a score or a ranking. You may not review a product you work for, sell, compete with or are paid to promote.
Profile shape
- Channels
- 100
- Reach
- 45
- Connectors
- 17
- Deployment
- 67
- Price clarity
- 0
- Criteria shown
- 17
Breadth measures from recorded facts — not a quality score.
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