CPaaS
Sinch
Messaging, voice and verification at carrier scale, assembled substantially through acquisition.
Messaging, voice, verification and email (Mailgun) from one group.
Worth knowing about for RCS in particular, and worth evaluating carefully on interface consistency — a portfolio built by acquisition rarely presents one API shape, and that cost lands on the integrator.
Where it shines
- Carrier-scale messaging with strong RCS support
- Email delivery in the same portfolio (Mailgun)
Check before signing
- Built by acquisition: check that the products you need share one API style
What it offers
- Solves
- Secure logins & one-time codesTransactional notifications & alertsMarketing campaigns & broadcastsCustomer support & serviceBuilding communications into our own app
- Channels
- SMSRCSWhatsAppVoiceEmail
- Industries
- Any industryRetail & e-commerceBanking, fintech & insurance
- Markets
- Global
- Languages
- English
- Security and privacy attestations
- ISO/IEC 27001SOC 2 reportHIPAA (BAA offered)GDPR (DPA offered)HIPAA coverage is stated for voice, fax and UCaaS. Each one cites its source below.
Technical details
- Type of solution
- CPaaS & messaging APIsSMS & A2P messagingWhatsApp Business providerVoice & telephonyEmail deliveryVerification & OTP
- Deployment
- Programmable APIReady-to-use cloud service
- Company size
- Mid-sized companyEnterprise
- Pricing
- Published pay-as-you-go
Something is listed only when it can be checked. A connection we could not confirm is left off, and Find providers then credits the API at half weight.
Our six checks
- Operational transparencyMet
Public status page.
- Documented interfacesMet
Public API documentation across products.
- Delivery accountabilityMet
Delivery reports with documented error codes.
- Consent and complianceNot assessed
Not yet worked through.
- Data handlingNot assessed
Not yet worked through.
- Commercial clarityMet
Pay-as-you-go SMS rates published.
Not assessed is not a failure — it means we have not checked yet. Methodology
Evidence
Independent recognition
- Leader, Gartner Magic Quadrant for CPaaSGartner · 2026
- Leader, IDC MarketScape: Worldwide CPaaS 2025 Vendor AssessmentIDC · 2025
Sources
- About Sinch AB — Cision
- Sinch is a 2026 Gartner Magic Quadrant Leader for CPaaS — Sinch, 2026
- Sinch recognized as a Leader in the IDC MarketScape: Worldwide CPaaS 2025 — Sinch, 2025-02-26
- SMS pricing — Sinch
- Delivery report error codes — Sinch
- Sinch Trust Center — Sinch, 2026-10To re-check
- Sinch Earns HIPAA Validation for Voice, UCaaS Security — Sinch, 2022-06To re-check
- Data Processing Agreement — Sinch, 2025-10To re-check
Every attribute
The same attributes, measured by the same rules, for every listing. "Not recorded" means we have not checked yet — never a "no". Spot something missing or wrong? Suggest an edit.
What it does
- Use cases
- Secure logins & one-time codes, Transactional notifications & alerts, Marketing campaigns & broadcasts, Customer support & service, Building communications into our own app
- Type of solution
- CPaaS & messaging APIs, SMS & A2P messaging, WhatsApp Business provider, Voice & telephony, Email delivery, Verification & OTP
Where, and for whom
Setup and connections
The company
- Same owner as cpaas.co
- No
Our checks
The community
- "Looks right" confirmations
- 0
- Community reviews
- 0
- Community rating
- Not applicable
Experiences and ratings
Share your experienceNo experiences with Sinch yet. Used it? Yours could be the first.
Reviews are read by a moderator before they appear, are shown beside the facts, and never feed a score or a ranking. You may not review a product you work for, sell, compete with or are paid to promote.
Profile shape
- Channels
- 63
- Reach
- 100
- Connectors
- 17
- Deployment
- 67
- Price clarity
- 100
- Criteria shown
- 67
Breadth measures from recorded facts — not a quality score.
Alternatives