CPaaS
Infobip
Full-stack CPaaS with owned interconnect and a contact centre suite alongside the API.
Messaging, voice and contact-centre products on owned operator interconnect.
Relevant to this category because it sits at the other end of a real architectural trade-off from the pure-software platforms: more owned interconnect, fewer intermediaries, and a correspondingly different failure profile.
Where it shines
- Owned operator interconnect, including across the Middle East
- API, contact centre and chatbots from one vendor
Check before signing
- Average prices are published; ask for per-network rates for your volumes
- A broad suite: make sure you are not buying modules you will not use
What it offers
- Solves
- Secure logins & one-time codesTransactional notifications & alertsMarketing campaigns & broadcastsCustomer support & serviceVoice contact centreAnswering with a bot or AI agentAutomated customer journeysSelling inside the conversation
- Channels
- SMSWhatsAppRCSVoiceEmail
- Industries
- Any industryBanking, fintech & insuranceRetail & e-commerceTelecom & technology
- Markets
- Global
- Languages
- English
- Security and privacy attestations
- ISO/IEC 27001ISO/IEC 27017 (cloud security)ISO/IEC 27018 (cloud privacy)SOC 2 reportHIPAA (BAA offered)GDPR (DPA offered)CSA STAREach one cites its source below.
Technical details
- Type of solution
- CPaaS & messaging APIsSMS & A2P messagingWhatsApp Business providerVoice & telephonyEmail deliveryVerification & OTPCloud contact centreConversational AI & chatbots
- Deployment
- Programmable APIReady-to-use cloud service
- Connects to
- SalesforceHubSpotZendesk
- Company size
- Mid-sized companyEnterprise
- Pricing
- Published pay-as-you-go
Something is listed only when it can be checked. A connection we could not confirm is left off, and Find providers then credits the API at half weight.
Our six checks
- Operational transparencyMet
Public status page.
- Documented interfacesMet
Public API documentation.
- Delivery accountabilityMet
Documented status groups and error codes in delivery reports.
- Consent and complianceNot assessed
Not yet worked through.
- Data handlingNot assessed
Not yet worked through.
- Commercial clarityMet
Average per-country SMS prices published; per-network rates in the portal.
Not assessed is not a failure — it means we have not checked yet. Methodology
Evidence
Independent recognition
Sources
- Infobip — Wikipedia
- Infobip recognized as a worldwide CPaaS Leader by IDC MarketScape for the third time — Infobip, 2025-02
- SMS pricing — Infobip
- Response status and error codes — Infobip
- Certificates — Infobip, 2026-10To re-check
- Infobip Successfully Completes HIPAA Attestation Reinforcing Commitment to Data Privacy and Security — Infobip, 2026-10To re-check
- Data Transfer Agreement to reflect the new EU SCCs and the UK Addendum — Infobip, 2026-10To re-check
Every attribute
The same attributes, measured by the same rules, for every listing. "Not recorded" means we have not checked yet — never a "no". Spot something missing or wrong? Suggest an edit.
What it does
- Use cases
- Secure logins & one-time codes, Transactional notifications & alerts, Marketing campaigns & broadcasts, Customer support & service, Voice contact centre, Answering with a bot or AI agent, Automated customer journeys, Selling inside the conversation
- Type of solution
- CPaaS & messaging APIs, SMS & A2P messaging, WhatsApp Business provider, Voice & telephony, Email delivery, Verification & OTP, Cloud contact centre, Conversational AI & chatbots
Where, and for whom
Setup and connections
The company
- Same owner as cpaas.co
- No
Our checks
The community
- "Looks right" confirmations
- 0
- Community reviews
- 0
- Community rating
- Not applicable
Experiences and ratings
Share your experienceNo experiences with Infobip yet. Used it? Yours could be the first.
Reviews are read by a moderator before they appear, are shown beside the facts, and never feed a score or a ranking. You may not review a product you work for, sell, compete with or are paid to promote.
Profile shape
- Channels
- 63
- Reach
- 100
- Connectors
- 67
- Deployment
- 67
- Price clarity
- 100
- Criteria shown
- 67
Breadth measures from recorded facts — not a quality score.
Alternatives