CPaaS
Kaleyra (Tata Communications)
CPaaS provider owned by Tata Communications since October 2023, with one Messages API for SMS, WhatsApp and RCS.
A carrier-group CPaaS, relevant for high-volume messaging with India in the mix.
Tata Communications completed its acquisition of Kaleyra in October 2023, and Kaleyra and its subsidiaries became wholly owned subsidiaries of Tata Communications Limited. Its Messages API sends SMS, WhatsApp and RCS and returns per-message status from regional hosts. Tata Communications was placed among the Visionaries in Gartner's 2026 CPaaS Magic Quadrant, according to CX Today's coverage.
Where it shines
- Backed by a global carrier group
- One Messages API across SMS, WhatsApp and RCS, with regional endpoints
Check before signing
- Pricing is not published: request rates per country and channel
- Ask which Tata Communications entity contracts and supports you after the integration
- For India traffic, plan for TRAI DLT registration of sender IDs and templates
What it offers
- Solves
- Secure logins & one-time codesTransactional notifications & alertsMarketing campaigns & broadcasts
- Channels
- SMSWhatsAppRCS
- Industries
- Any industry
- Markets
- Global
- Languages
- English
- Security and privacy attestations
- ISO/IEC 27001HIPAA (BAA offered)GDPR (DPA offered)Each one cites its source below.
Technical details
- Type of solution
- CPaaS & messaging APIsSMS & A2P messagingWhatsApp Business provider
- Deployment
- Programmable API
- Company size
- Mid-sized companyEnterprise
Something is listed only when it can be checked. A connection we could not confirm is left off, and Find providers then credits the API at half weight.
Our six checks
- Operational transparencyNot assessed
Not yet worked through.
- Documented interfacesNot assessed
Not yet worked through.
- Delivery accountabilityNot assessed
Not yet worked through.
- Consent and complianceNot assessed
Not yet worked through.
- Data handlingNot assessed
Not yet worked through.
- Commercial clarityNot assessed
Not yet worked through.
Not assessed is not a failure — it means we have not checked yet. Methodology
Evidence
Sources
- Tata Communications completes acquisition of Kaleyra — Tata Communications, 2023-10
- Kaleyra Messages API — API Evangelist
- Gartner Magic Quadrant for CPaaS 2026: The Rundown — CX Today, 2026
- Communication Platform as a Service (CPaaS) – service description — Kaleyra, 2026-10To re-check
- GDPR Policy: Your Privacy, Our Responsibility — Kaleyra, 2026-10To re-check
Every attribute
The same attributes, measured by the same rules, for every listing. "Not recorded" means we have not checked yet — never a "no". Spot something missing or wrong? Suggest an edit.
What it does
Where, and for whom
Setup and connections
The company
- Same owner as cpaas.co
- No
Our checks
The community
- "Looks right" confirmations
- 0
- Community reviews
- 0
- Community rating
- Not applicable
Experiences and ratings
Share your experienceNo experiences with Kaleyra (Tata Communications) yet. Used it? Yours could be the first.
Reviews are read by a moderator before they appear, are shown beside the facts, and never feed a score or a ranking. You may not review a product you work for, sell, compete with or are paid to promote.
Profile shape
- Channels
- 38
- Reach
- 100
- Connectors
- 17
- Deployment
- 33
- Price clarity
- 0
- Criteria shown
- 0
Breadth measures from recorded facts — not a quality score.
Alternatives