Cloud messaging APIs
Alibaba Cloud (SMS and Chat App Message)
Alibaba Cloud's messaging services: international SMS, and WhatsApp and Viber through Chat App Message Service, billed per use.
Pay-per-use SMS and chat-app messaging from a hyperscaler, new to Gartner's CPaaS Magic Quadrant in 2026.
Alibaba Cloud's Short Message Service sends domestic and international SMS, and its Chat App Message Service carries WhatsApp and Viber. Pricing is published: WhatsApp follows Meta's rates plus a flat Alibaba fee of USD 0.005 per message or conversation, and Viber carries a monthly fee plus per-message rates by destination. Worth a look when the rest of your stack runs on Alibaba Cloud and you want raw sending APIs.
Where it shines
- Published per-message pricing, with Meta's WhatsApp fee shown separately from Alibaba's
- SMS, WhatsApp and Viber inside one cloud account
Check before signing
- Viber carries a fixed monthly fee of USD 197 on top of per-message rates
- WhatsApp rates for the same country differ between Alibaba's own documentation pages; confirm in the console
What it offers
- Solves
- Transactional notifications & alertsSecure logins & one-time codesMarketing campaigns & broadcasts
- Channels
- SMSWhatsAppViber
- Industries
- Any industryRetail & e-commerce
- Markets
- Global
- Languages
- EnglishChinese
Technical details
- Type of solution
- CPaaS & messaging APIsSMS & A2P messagingWhatsApp Business provider
- Deployment
- Programmable API
- Company size
- Small businessMid-sized companyEnterprise
- Availability
- Generally available
- Pricing
- Published pay-as-you-go
Something is listed only when it can be checked. A connection we could not confirm is left off, and Find providers then credits the API at half weight.
Our six checks
- Operational transparencyNot assessed
Not yet worked through.
- Documented interfacesMet
Public API reference, integrable without a sales call.
- Delivery accountabilityNot assessed
Not yet worked through.
- Consent and complianceNot assessed
Not yet worked through.
- Data handlingNot assessed
Not yet worked through.
- Commercial clarityMet
List pricing published.
Not assessed is not a failure — it means we have not checked yet. Methodology
Evidence
Independent recognition
- Included, Gartner Magic Quadrant for CPaaSGartner · 2026
Sources
- Gartner Magic Quadrant for Communications Platform as a Service — Alibaba Cloud, 2026
- Billing overview of Chat App Message Service — Alibaba Cloud Documentation
- Viber channel features, setup and billing — Alibaba Cloud Documentation
- Short Message Service pricing — Alibaba Cloud
Every attribute
The same attributes, measured by the same rules, for every listing. "Not recorded" means we have not checked yet — never a "no". Spot something missing or wrong? Suggest an edit.
What it does
Where, and for whom
Setup and connections
The company
- Same owner as cpaas.co
- No
Our checks
The community
- "Looks right" confirmations
- 0
- Community reviews
- 0
- Community rating
- Not applicable
Experiences and ratings
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Profile shape
- Channels
- 38
- Reach
- 100
- Connectors
- 17
- Deployment
- 33
- Price clarity
- 100
- Criteria shown
- 33
Breadth measures from recorded facts — not a quality score.
Alternatives