Cloud contact centre
Ziwo
Dubai-based, Arabic-first cloud contact centre: calls, WhatsApp and SMS in one agent workspace, with CRM plugins.
A regional alternative to the global contact-centre suites, sold by subscription.
Offices in Dubai, Cairo and Riyadh. Ready-made plugins for Salesforce, Zendesk and Zoho keep agents in the CRM; annual or monthly subscriptions.
Where it shines
- Calls and WhatsApp in one agent workspace, inside your CRM
Check before signing
- Subscription per agent: model costs for peaks and seasonal staff
What it offers
- Solves
- Voice contact centreCustomer support & serviceSales & lead follow-upOne inbox for scattered channels
- Channels
- VoiceWhatsAppSMS
- Industries
- Any industryRetail & e-commerceReal estate & short staysLogistics & delivery
- Markets
- Gulf (GCC)Egypt
- Languages
- ArabicEnglish
- Security and privacy attestations
- ISO/IEC 27001GDPR (DPA offered)Each one cites its source below.
Technical details
- Type of solution
- Cloud contact centreVoice & telephonyShared inbox & customer operations
- Deployment
- Ready-to-use cloud service
- Connects to
- SalesforceZendeskZoho
- Company size
- Mid-sized companyEnterprise
- Pricing
- Published subscription
Something is listed only when it can be checked. A connection we could not confirm is left off, and Find providers then credits the API at half weight.
Our six checks
- Operational transparencyNot assessed
Not yet worked through.
- Documented interfacesNot assessed
Not yet worked through.
- Delivery accountabilityNot assessed
Not yet worked through.
- Consent and complianceNot assessed
Not yet worked through.
- Data handlingNot assessed
Not yet worked through.
- Commercial clarityNot assessed
Not yet worked through.
Not assessed is not a failure — it means we have not checked yet. Methodology
Evidence
Sources
- ZIWO closes Series A funding led by Wamda Capital — ZIWO
- ZIWO secures debt funding from Amplify Growth Fund — madri+d, 2026-02
- Compliance and Security: Safeguarding Your Data — ZIWO, 2026-10To re-check
Every attribute
The same attributes, measured by the same rules, for every listing. "Not recorded" means we have not checked yet — never a "no". Spot something missing or wrong? Suggest an edit.
What it does
Where, and for whom
Setup and connections
The company
- Same owner as cpaas.co
- No
Our checks
The community
- "Looks right" confirmations
- 0
- Community reviews
- 0
- Community rating
- Not applicable
Experiences and ratings
Share your experienceNo experiences with Ziwo yet. Used it? Yours could be the first.
Reviews are read by a moderator before they appear, are shown beside the facts, and never feed a score or a ranking. You may not review a product you work for, sell, compete with or are paid to promote.
Profile shape
- Channels
- 38
- Reach
- 45
- Connectors
- 50
- Deployment
- 33
- Price clarity
- 80
- Criteria shown
- 0
Breadth measures from recorded facts — not a quality score.
