Messaging and help desk
Freshworks (Freshchat / Freshdesk Omni)
Freshchat messaging and the Freshdesk Omni help desk, with web, in-app, social and WhatsApp conversations in one inbox and a free tier to start.
Messaging and ticketing from a listed vendor, with published per-agent plans.
Freshchat covers the web widget, mobile SDK, WhatsApp, Instagram, Messenger, LINE and Apple Messages for Business, with SMS through a connected provider; Freshdesk Omni adds ticketing on top of the same channels. Bots and the Freddy AI agent are sold as add-ons by session. Worth a look for small and mid-sized teams that want messaging and a help desk from one vendor, including an Arabic right-to-left interface.
Where it shines
- Free plan for small teams and published per-agent prices
- Agent and customer interfaces documented in Arabic with right-to-left support
Check before signing
- SMS needs a connected provider such as Twilio or Gupshup
- Rich message types (buttons, carousels) differ by channel
- AI agent sessions are billed as an add-on
What it offers
- Solves
- Customer support & serviceOne inbox for scattered channelsAnswering with a bot or AI agent
- Channels
- Web chat & booking pageIn-app chatEmailWhatsAppInstagramMessengerLINEApple Messages for BusinessSMS
- Industries
- Any industry
- Markets
- Global
- Languages
- ArabicEnglish
- Security and privacy attestations
- ISO/IEC 27001ISO/IEC 27701 (privacy)SOC 2 reportPCI DSSGDPR (DPA offered)CSA STARCyber Essentials (UK)Each one cites its source below.
Technical details
- Type of solution
- Shared inbox & customer operationsConversational AI & chatbotsIn-app chat & messaging SDKs
- Deployment
- Ready-to-use cloud service
- Company size
- Small businessMid-sized companyEnterprise
- Pricing
- Free to start
Something is listed only when it can be checked. A connection we could not confirm is left off, and Find providers then credits the API at half weight.
Our six checks
- Operational transparencyNot assessed
Not yet worked through.
- Documented interfacesNot assessed
Not yet worked through.
- Delivery accountabilityNot assessed
Not yet worked through.
- Consent and complianceNot assessed
Not yet worked through.
- Data handlingNot assessed
Not yet worked through.
- Commercial clarityMet
Plan prices published.
Not assessed is not a failure — it means we have not checked yet. Methodology
Evidence
Sources
- Engage with customers across messaging channels — Freshworks
- Freshchat pricing & plans — Freshworks
- Freshdesk Omni pricing & plans — Freshworks
- Social channels & widget capabilities comparison for Freshchat — Freshworks
- Localizing the agent interface in Freshchat — Freshworks
- Freshworks — Wikipedia
- Freshworks Trust Center — Freshworks, 2026-10To re-check
- GDPR At Freshworks — Freshworks, 2026-10To re-check
Every attribute
The same attributes, measured by the same rules, for every listing. "Not recorded" means we have not checked yet — never a "no". Spot something missing or wrong? Suggest an edit.
What it does
Where, and for whom
Setup and connections
The company
- Same owner as cpaas.co
- No
Our checks
The community
- "Looks right" confirmations
- 0
- Community reviews
- 0
- Community rating
- Not applicable
Experiences and ratings
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Profile shape
- Channels
- 100
- Reach
- 100
- Connectors
- 0
- Deployment
- 33
- Price clarity
- 100
- Criteria shown
- 17
Breadth measures from recorded facts — not a quality score.
Alternatives