Use case
Reminders and fewer no-shows
Timely reminders that let people confirm, move or cancel with one reply.
Missed appointments cost time and money. A reminder sent at the right moment, with an easy way to confirm, reschedule or cancel, gives you the chance to fill the slot. The best results come from two-way reminders rather than one-way alerts, sent on the channel people actually read.
What matters when choosing
- Two-way reminders where a reply such as 'confirm' or 'reschedule' updates your calendar.
- Timing you control, for example a day before and again a few hours before.
- A fallback channel when the first reminder is not read.
- Approved reminder templates on channels that require them.
- Reports on confirmations, cancellations and no-show trends.
Questions to ask providers
- Can a reply to the reminder update our booking system automatically?
- What does each reminder cost per channel, including fallbacks?
- Can a freed slot be offered to a waiting list automatically?
Common mistakes
- Sending reminders with no way to reply, so cancellations still turn into no-shows.
- Reminding too early or too often, so people stop paying attention.
- Putting sensitive details, such as a medical speciality, in a reminder others may see on a lock screen.
Typical channels: SMS WhatsApp Email Voice Push notifications RCS
Listings that fit (4)
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- Commify (Esendex)Solves: Reminders & fewer no-showsStrong match100
- A2P NetworkSolves: Reminders & fewer no-showsStrong match100
- IHGIZSolves: Reminders & fewer no-showsStrong match100
- Strong match100