Use case
Appointment booking
Let customers book, move and cancel with a message.
Booking by message lets customers pick a time without calling during opening hours. A good setup reads live availability from your calendar or booking system, confirms instantly and lets people reschedule in the same thread. The result is fewer phone calls for staff and fewer bookings lost outside working hours.
What matters when choosing
- A live connection to your calendar or booking software, so slots are never double-booked.
- Booking through chat apps, web chat and a simple link, not just one channel.
- Automatic confirmations and changes in the customer's language.
- Support for different staff, rooms and services with different durations.
- Easy handover to a person for unusual requests.
Questions to ask providers
- Which booking and calendar systems do you connect to, and does the sync work both ways?
- Can customers reschedule or cancel in the conversation without calling?
- How do you handle deposits or prepayment, if we need them?
Common mistakes
- Running bookings in chat and in a separate calendar that are not synced.
- Asking customers many questions before they can see any available times.
- Forgetting customers who prefer to call: booking by message should add an option, not remove one.
Typical channels: WhatsApp SMS Web chat & booking page Email Messenger Instagram Voice
Listings that fit (5)
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- Omnichannel SystemsSolves: Appointment bookingStrong match100
- WideBotSolves: Appointment bookingStrong match100
- IHGIZSolves: Appointment bookingStrong match100
- Strong match100
- IHGIZ ClubSolves: Appointment bookingStrong match100