The ecosystem
72 listings — providers, platforms and apps — each described with the same attributes and measured by the same rules. Added by the cpaas.co team or submitted by the community.
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8x8's CPaaS, built on the 2019 Wavecell acquisition: SMS, chat-app messaging, voice and video interaction APIs.
Nairobi-based APIs for SMS, USSD, voice, WhatsApp and airtime, built for developers across African mobile networks.
AWS's messaging building blocks: SMS, voice messages, WhatsApp, RCS and push through End User Messaging, and email through Amazon SES.
Microsoft's communications APIs on Azure: voice and video calling, chat, SMS, email and WhatsApp, with Teams interoperability.
Carrier-grade voice and messaging on an owned network, widely used to bring phone numbers into Teams and Zoom.
Regional messaging provider focused on enterprise A2P across the Middle East and Africa.
Dutch, Euronext-listed messaging platform: one API for SMS, WhatsApp, RCS and Viber, with chatbots, ticketing and payments alongside.
Bengaluru-based voice, SMS and WhatsApp APIs with a contact-centre suite and voice-AI tools, founded in 2011.
Full-stack CPaaS with owned interconnect and a contact centre suite alongside the API.
Swiss CPaaS that grew out of SMS aggregation: SMS, WhatsApp, Viber, RCS and voice over direct carrier connections.
Developer-first SMS, voice and verification APIs with published pricing and a lean feature set.
High-volume A2P messaging, now part of Proximus Global alongside Telesign and BICS.
Messaging, voice and verification at carrier scale, assembled substantially through acquisition.
Hyderabad-based, NSE-listed CPaaS with the Wisely platform, the Karix messaging business and Trubloq, the ledger Indian operators use to check commercial SMS.
A licensed carrier running its own private network, with messaging, voice, SIP trunking and voice-AI agents on top.
Tencent's communications APIs: real-time audio and video (TRTC), in-app chat and global SMS.
Lagos-based messaging and verification API for SMS, WhatsApp, voice and email.
Programmable messaging, voice, video and email APIs with per-country published pricing.
Regional CPaaS with established operator relationships and regulatory presence across the Gulf.
Messaging, voice, video and verification APIs, now part of Ericsson, with a contact-centre product alongside.
Cisco's CPaaS, built on the IMImobile platform it bought in 2021: messaging APIs, a visual flow builder and links into Webex Contact Center.
Brazilian messaging platform: one API for SMS, WhatsApp, RCS, Instagram and more, alongside the Zenvia Customer Cloud for marketing and service.
UAE bulk SMS, WhatsApp and programmable voice provider serving Gulf enterprises.
Video conferencing and live-streaming SDKs with server-side APIs, recording and webhooks, from a team founded in 2020.
Nasdaq-listed real-time engagement platform: video and voice calling, live streaming, chat and a conversational AI engine, as SDKs and APIs.
AWS's cloud contact centre, launched in 2017, with first-party AI across its channels.
Nasdaq-listed cloud contact centre with inbound and outbound voice, digital engagement and AI agents, based in San Ramon, California.
Enterprise cloud contact centre for voice and digital channels, with routing, workforce engagement and AI agents, from a company founded in 1990.
Amman-founded cloud phone system and contact centre with Arabic-language AI for transcription, sentiment and AI agents.
NiCE's cloud contact-centre platform: omnichannel routing, IVR, digital messaging, workforce management and AI, from a company founded in Israel in 1986.
Cloud contact centre with voice and digital channels, industry-specific editions and AI agents, founded in 2011.
Dubai-based, Arabic-first cloud contact centre: calls, WhatsApp and SMS in one agent workspace, with CRM plugins.
Help desk with the Fin AI agent across chat, email, phone, SMS and messaging apps; the company, renamed Fin, is now part of Salesforce.
Omnichannel conversation platform with AI agents, workflows and CRM connectors, priced by plan and monthly active contacts.
Dutch omnichannel inbox for email, WhatsApp, social, live chat, SMS and voice, priced by plan with a conversation allowance.
US platform for building AI agents and virtual assistants for customer and employee service, deployed on web, messaging apps, Teams and voice.
AI-agent platform for customer service founded in Bengaluru in 2016 (formerly Yellow Messenger), deployed on WhatsApp, social apps, web and voice.
Chat API and SDKs, in-app voice and video calls, and an AI customer-service agent (now Delight.ai) working across chat, SMS, email, WhatsApp and voice.
APIs and SDKs for in-app chat, audio and video calling, activity feeds and moderation, from a Boulder-based company founded in the Netherlands.
72 listings, each classified on the same three lenses and six criteria. Inclusion is editorial and cannot be bought. Know a vendor we should assess? Suggest it.
