Use case
Video consultations and meetings
Face-to-face conversations online, joined from a link with nothing to install.
Video consultations let a doctor, adviser, tutor or agent meet a customer without anyone travelling. Customers should be able to join from a link in a message or email, ideally in the browser with nothing to install. Depending on your field, recording, privacy and where data is stored can matter as much as picture quality.
What matters when choosing
- Joining from a browser link on a phone or computer, with no app to download.
- Scheduling and reminders linked to your booking system.
- Clear rules on recording, consent to record and where recordings are kept.
- Good quality on weak mobile connections, with audio that keeps going when video drops.
- Waiting rooms, screen sharing and file sharing if your service needs them.
Questions to ask providers
- Where are calls and recordings processed and stored, and can we choose the region?
- What does a customer need to join, and how does it work on older phones?
- Is the service suitable for regulated fields such as health or finance in our countries?
Common mistakes
- Asking customers to install an app for a single appointment.
- Recording calls without clear consent or a policy on how long recordings are kept.
- Choosing on features alone without testing on your customers' real connections.
Typical channels: Video Voice WhatsApp Email SMS Web chat & booking page
Listings that fit (13)
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- LiveKitSolves: Video consultations & meetingsStrong match100
- Azure Communication ServicesSolves: Video consultations & meetingsStrong match100
- TwilioSolves: Video consultations & meetingsStrong match100
- VonageSolves: Video consultations & meetingsStrong match100
- SendbirdSolves: Video consultations & meetingsStrong match100
- StreamSolves: Video consultations & meetingsStrong match100