The ecosystem
72 listings — providers, platforms and apps — each described with the same attributes and measured by the same rules. Added by the cpaas.co team or submitted by the community.
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8x8's CPaaS, built on the 2019 Wavecell acquisition: SMS, chat-app messaging, voice and video interaction APIs.
Microsoft's communications APIs on Azure: voice and video calling, chat, SMS, email and WhatsApp, with Teams interoperability.
Tencent's communications APIs: real-time audio and video (TRTC), in-app chat and global SMS.
Programmable messaging, voice, video and email APIs with per-country published pricing.
Messaging, voice, video and verification APIs, now part of Ericsson, with a contact-centre product alongside.
Video conferencing and live-streaming SDKs with server-side APIs, recording and webhooks, from a team founded in 2020.
Nasdaq-listed real-time engagement platform: video and voice calling, live streaming, chat and a conversational AI engine, as SDKs and APIs.
Video calling built into partner apps and services: instant and scheduled meetings, screen sharing, chat and recording, self-hostable, with access by invitation.
Open-source WebRTC infrastructure for real-time video, voice and data, self-hostable or managed.
Zoom's video and audio engine as an SDK, for building custom-branded video sessions inside your own web and mobile apps.
Nasdaq-listed cloud contact centre with inbound and outbound voice, digital engagement and AI agents, based in San Ramon, California.
Customers book from the chat they already message you on — WhatsApp, Telegram, email or a link — and the confirmations, reminders and reschedules handle themselves.
Chat API and SDKs, in-app voice and video calls, and an AI customer-service agent (now Delight.ai) working across chat, SMS, email, WhatsApp and voice.
APIs and SDKs for in-app chat, audio and video calling, activity feeds and moderation, from a Boulder-based company founded in the Netherlands.
72 listings, each classified on the same three lenses and six criteria. Inclusion is editorial and cannot be bought. Know a vendor we should assess? Suggest it.