The ecosystem
72 listings — providers, platforms and apps — each described with the same attributes and measured by the same rules. Added by the cpaas.co team or submitted by the community.
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One API and one shared inbox for seven messaging channels, with channel-scoped keys, signed webhooks and scheduled broadcasts.
Messaging, voice, video and verification APIs, now part of Ericsson, with a contact-centre product alongside.
Cisco's CPaaS, built on the IMImobile platform it bought in 2021: messaging APIs, a visual flow builder and links into Webex Contact Center.
Brazilian messaging platform: one API for SMS, WhatsApp, RCS, Instagram and more, alongside the Zenvia Customer Cloud for marketing and service.
Conversational messaging and bot platform built around the WhatsApp Business API.
WhatsApp-first team inbox with broadcasts, chatbots and an AI support agent, sold on published monthly plans.
Nasdaq-listed cloud contact centre with inbound and outbound voice, digital engagement and AI agents, based in San Ramon, California.
Enterprise cloud contact centre for voice and digital channels, with routing, workforce engagement and AI agents, from a company founded in 1990.
NiCE's cloud contact-centre platform: omnichannel routing, IVR, digital messaging, workforce management and AI, from a company founded in Israel in 1986.
Cloud contact centre with voice and digital channels, industry-specific editions and AI agents, founded in 2011.
Freshchat messaging and the Freshdesk Omni help desk, with web, in-app, social and WhatsApp conversations in one inbox and a free tier to start.
Customers book from the chat they already message you on — WhatsApp, Telegram, email or a link — and the confirmations, reminders and reschedules handle themselves.
Help desk with the Fin AI agent across chat, email, phone, SMS and messaging apps; the company, renamed Fin, is now part of Salesforce.
Omnichannel conversation platform with AI agents, workflows and CRM connectors, priced by plan and monthly active contacts.
Dutch omnichannel inbox for email, WhatsApp, social, live chat, SMS and voice, priced by plan with a conversation allowance.
Customer-service suite whose messaging brings web, in-app and social channels into the same agent workspace as email tickets.
Arabic and English chatbots for customer service, built in Jordan for the region's dialects.
US platform for building AI agents and virtual assistants for customer and employee service, deployed on web, messaging apps, Teams and voice.
Arabic-first chatbot and AI-agent builder with its own Arabic language model, AQL, and a voice agent for WhatsApp Business calls.
AI-agent platform for customer service founded in Bengaluru in 2016 (formerly Yellow Messenger), deployed on WhatsApp, social apps, web and voice.
72 listings, each classified on the same three lenses and six criteria. Inclusion is editorial and cannot be bought. Know a vendor we should assess? Suggest it.