The ecosystem
72 listings — providers, platforms and apps — each described with the same attributes and measured by the same rules. Added by the cpaas.co team or submitted by the community.
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One API and one shared inbox for seven messaging channels, with channel-scoped keys, signed webhooks and scheduled broadcasts.
Founded in Amsterdam as MessageBird; rebranded and repositioned around marketing, inbox and published per-message prices.
Regional messaging provider focused on enterprise A2P across the Middle East and Africa.
SMS pioneer founded in Cape Town in 2000, now selling a chat commerce platform over SMS, WhatsApp, Apple Messages and regional USSD.
Dutch, Euronext-listed messaging platform: one API for SMS, WhatsApp, RCS and Viber, with chatbots, ticketing and payments alongside.
Bengaluru-based voice, SMS and WhatsApp APIs with a contact-centre suite and voice-AI tools, founded in 2011.
Swiss messaging company serving both mobile operators and enterprises: A2P traffic and firewalls for carriers, and a single API for SMS, Viber, WhatsApp and push.
Full-stack CPaaS with owned interconnect and a contact centre suite alongside the API.
Oslo-listed European CPaaS: SMS, RCS, WhatsApp and Viber through one multichannel API, with local operations across Europe.
Messaging, voice and verification at carrier scale, assembled substantially through acquisition.
Programmable messaging, voice, video and email APIs with per-country published pricing.
Regional CPaaS with established operator relationships and regulatory presence across the Gulf.
Messaging, voice, video and verification APIs, now part of Ericsson, with a contact-centre product alongside.
Cisco's CPaaS, built on the IMImobile platform it bought in 2021: messaging APIs, a visual flow builder and links into Webex Contact Center.
Brazilian messaging platform: one API for SMS, WhatsApp, RCS, Instagram and more, alongside the Zenvia Customer Cloud for marketing and service.
Saudi SMS and official WhatsApp Business API provider, with AI auto-replies and branded sender names.
Nottingham-based business-messaging group behind Esendex and local SMS brands across Europe, with published SMS plans.
UAE bulk SMS, WhatsApp and programmable voice provider serving Gulf enterprises.
Saudi SMS gateway with OTP, sender-name management and a ready integration inside Foodics, the region's restaurant POS.
Saudi SMS and WhatsApp provider with a migration path from other local gateways and a Microsoft Power Automate connector.
Conversational messaging and bot platform built around the WhatsApp Business API.
A shared inbox for WhatsApp, Telegram, email and SMS, aimed at small teams rather than developers. In beta.
WhatsApp-first team inbox with broadcasts, chatbots and an AI support agent, sold on published monthly plans.
Video calling built into partner apps and services: instant and scheduled meetings, screen sharing, chat and recording, self-hostable, with access by invitation.
Open-source WebRTC infrastructure for real-time video, voice and data, self-hostable or managed.
AWS's cloud contact centre, launched in 2017, with first-party AI across its channels.
Nasdaq-listed cloud contact centre with inbound and outbound voice, digital engagement and AI agents, based in San Ramon, California.
Enterprise cloud contact centre for voice and digital channels, with routing, workforce engagement and AI agents, from a company founded in 1990.
Amman-founded cloud phone system and contact centre with Arabic-language AI for transcription, sentiment and AI agents.
NiCE's cloud contact-centre platform: omnichannel routing, IVR, digital messaging, workforce management and AI, from a company founded in Israel in 1986.
Cloud contact centre with voice and digital channels, industry-specific editions and AI agents, founded in 2011.
Dubai-based, Arabic-first cloud contact centre: calls, WhatsApp and SMS in one agent workspace, with CRM plugins.
Freshchat messaging and the Freshdesk Omni help desk, with web, in-app, social and WhatsApp conversations in one inbox and a free tier to start.
Customers book from the chat they already message you on — WhatsApp, Telegram, email or a link — and the confirmations, reminders and reschedules handle themselves.
Test drives, service visits and rentals, booked on any channel and kept in one inbox your whole team looks at.
Your club without the spreadsheet: the member list, bookings for your sessions, and everyone's questions in one place.
Put an event online, let people book in a few taps, and check them in at the door with a scan — nothing to print, nothing to install.
Help desk with the Fin AI agent across chat, email, phone, SMS and messaging apps; the company, renamed Fin, is now part of Salesforce.
A shared inbox for support teams, with ticketing, rules-based routing and appointment scheduling in the same queue.
Omnichannel conversation platform with AI agents, workflows and CRM connectors, priced by plan and monthly active contacts.
Dutch omnichannel inbox for email, WhatsApp, social, live chat, SMS and voice, priced by plan with a conversation allowance.
Customer-service suite whose messaging brings web, in-app and social channels into the same agent workspace as email tickets.
A visual builder for multi-step customer journeys across WhatsApp, SMS, email and Telegram, running on the customer's own channel accounts.
Arabic and English chatbots for customer service, built in Jordan for the region's dialects.
US platform for building AI agents and virtual assistants for customer and employee service, deployed on web, messaging apps, Teams and voice.
Arabic-first chatbot and AI-agent builder with its own Arabic language model, AQL, and a voice agent for WhatsApp Business calls.
AI-agent platform for customer service founded in Bengaluru in 2016 (formerly Yellow Messenger), deployed on WhatsApp, social apps, web and voice.
Chat API and SDKs, in-app voice and video calls, and an AI customer-service agent (now Delight.ai) working across chat, SMS, email, WhatsApp and voice.
72 listings, each classified on the same three lenses and six criteria. Inclusion is editorial and cannot be bought. Know a vendor we should assess? Suggest it.
