The ecosystem

The CPaaS ecosystem

72 listings — providers, platforms and apps — each described with the same attributes and measured by the same rules. Added by the cpaas.co team or submitted by the community.

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14 of 72 listingsAlphabetical — no listing is placed above another.

01 / CPaaS & messaging APIs9 listings

SMS pioneer founded in Cape Town in 2000, now selling a chat commerce platform over SMS, WhatsApp, Apple Messages and regional USSD.

Global, with deep roots in South Africa
  • SMS
  • WhatsApp
  • Apple Messages for Business
Type
CPaaS & messaging APIs
Founded
2000
Checks met
2/6
Last checked
2026-10
Attestations
3

    Full-stack CPaaS with owned interconnect and a contact centre suite alongside the API.

    Global, strong in EMEA
    • SMS
    • WhatsApp
    • RCS
    • Voice
    • Email
    Type
    CPaaS & messaging APIs
    Founded
    2006
    Checks met
    4/6
    Last checked
    2026-10
    Attestations
    7

      High-volume A2P messaging, now part of Proximus Global alongside Telesign and BICS.

      Global, strong in South Asia, the Middle East and Africa
      • SMS
      • WhatsApp
      • RCS
      • Voice
      • Email
      Type
      CPaaS & messaging APIs
      Checks met
      0/6
      Last checked
      2026-10
      Attestations
      2

        Messaging, voice and verification at carrier scale, assembled substantially through acquisition.

        Global
        • SMS
        • RCS
        • WhatsApp
        • Voice
        • Email
        Type
        CPaaS & messaging APIs
        Founded
        2008
        Checks met
        4/6
        Last checked
        2026-10
        Attestations
        4

          Lagos-based messaging and verification API for SMS, WhatsApp, voice and email.

          Nigeria and Africa, with international sending
          • SMS
          • WhatsApp
          • Voice
          • Email
          Type
          CPaaS & messaging APIs
          Checks met
          1/6
          Last checked
          2026-10
          Attestations
          2

            Regional CPaaS with established operator relationships and regulatory presence across the Gulf.

            GCC and MENA
            • SMS
            • WhatsApp
            • Voice
            Type
            CPaaS & messaging APIs
            Founded
            2006
            Checks met
            2/6
            Last checked
            2026-10
            Attestations
            5

              Messaging, voice, video and verification APIs, now part of Ericsson, with a contact-centre product alongside.

              Global
              • SMS
              • Voice
              • Video
              • WhatsApp
              • Messenger
              • +1
              Type
              CPaaS & messaging APIs
              Checks met
              4/6
              Last checked
              2026-10
              Attestations
              4

                02 / WhatsApp Business provider1 listing

                Conversational messaging and bot platform built around the WhatsApp Business API.

                Global, strong in India and emerging markets
                • WhatsApp
                • SMS
                • RCS
                • Instagram
                • Messenger
                Type
                WhatsApp Business provider
                Checks met
                2/6
                Last checked
                2026-10
                Attestations
                2

                  03 / Cloud contact centre1 listing

                  Amman-founded cloud phone system and contact centre with Arabic-language AI for transcription, sentiment and AI agents.

                  MENA
                  • Voice
                  • WhatsApp
                  Type
                  Cloud contact centre
                  Founded
                  2019
                  Checks met
                  0/6
                  Last checked
                  2026-10

                    04 / Conversational AI & chatbots2 listings

                    Arabic and English chatbots for customer service, built in Jordan for the region's dialects.

                    MENA
                    • WhatsApp
                    • Messenger
                    • Web chat & booking page
                    Type
                    Conversational AI & chatbots
                    Founded
                    2016
                    Checks met
                    0/6
                    Last checked
                    2026-10
                    Attestations
                    3

                      US platform for building AI agents and virtual assistants for customer and employee service, deployed on web, messaging apps, Teams and voice.

                      Global
                      • Web chat & booking page
                      • WhatsApp
                      • Messenger
                      • SMS
                      • Voice
                      • +1
                      Type
                      Conversational AI & chatbots
                      Checks met
                      2/6
                      Last checked
                      2026-10
                      Attestations
                      4

                        05 / Verification & OTP1 listing

                        Verification, fraud-signal and messaging APIs, part of Proximus Global alongside Route Mobile and BICS.

                        Global
                        • SMS
                        • WhatsApp
                        • Viber
                        • RCS
                        • Email
                        Type
                        Verification & OTP
                        Founded
                        2005
                        Checks met
                        3/6
                        Last checked
                        2026-10
                        Attestations
                        2

                          72 listings, each classified on the same three lenses and six criteria. Inclusion is editorial and cannot be bought. Know a vendor we should assess? Suggest it.