The ecosystem
72 listings — providers, platforms and apps — each described with the same attributes and measured by the same rules. Added by the cpaas.co team or submitted by the community.
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8x8's CPaaS, built on the 2019 Wavecell acquisition: SMS, chat-app messaging, voice and video interaction APIs.
Nairobi-based APIs for SMS, USSD, voice, WhatsApp and airtime, built for developers across African mobile networks.
AWS's messaging building blocks: SMS, voice messages, WhatsApp, RCS and push through End User Messaging, and email through Amazon SES.
Microsoft's communications APIs on Azure: voice and video calling, chat, SMS, email and WhatsApp, with Teams interoperability.
Carrier-grade voice and messaging on an owned network, widely used to bring phone numbers into Teams and Zoom.
Developer-first SMS, voice and verification APIs with published pricing and a lean feature set.
Messaging, voice and verification at carrier scale, assembled substantially through acquisition.
A licensed carrier running its own private network, with messaging, voice, SIP trunking and voice-AI agents on top.
Tencent's communications APIs: real-time audio and video (TRTC), in-app chat and global SMS.
Programmable messaging, voice, video and email APIs with per-country published pricing.
Messaging, voice, video and verification APIs, now part of Ericsson, with a contact-centre product alongside.
Cisco's CPaaS, built on the IMImobile platform it bought in 2021: messaging APIs, a visual flow builder and links into Webex Contact Center.
German WhatsApp Business Solution Provider selling direct access to the WhatsApp Business API for a monthly licence per number.
Video conferencing and live-streaming SDKs with server-side APIs, recording and webhooks, from a team founded in 2020.
Nasdaq-listed real-time engagement platform: video and voice calling, live streaming, chat and a conversational AI engine, as SDKs and APIs.
Video calling built into partner apps and services: instant and scheduled meetings, screen sharing, chat and recording, self-hostable, with access by invitation.
Open-source WebRTC infrastructure for real-time video, voice and data, self-hostable or managed.
Zoom's video and audio engine as an SDK, for building custom-branded video sessions inside your own web and mobile apps.
Customers book from the chat they already message you on — WhatsApp, Telegram, email or a link — and the confirmations, reminders and reschedules handle themselves.
Help desk with the Fin AI agent across chat, email, phone, SMS and messaging apps; the company, renamed Fin, is now part of Salesforce.
Customer-service suite whose messaging brings web, in-app and social channels into the same agent workspace as email tickets.
Chat API and SDKs, in-app voice and video calls, and an AI customer-service agent (now Delight.ai) working across chat, SMS, email, WhatsApp and voice.
APIs and SDKs for in-app chat, audio and video calling, activity feeds and moderation, from a Boulder-based company founded in the Netherlands.
72 listings, each classified on the same three lenses and six criteria. Inclusion is editorial and cannot be bought. Know a vendor we should assess? Suggest it.