Industry
Retail and e-commerce
From the first question to the delivery update, in the channels shoppers use.
Shops and online stores use messaging for order and delivery updates, abandoned-cart reminders, campaigns and customer service. More and more, shoppers also ask questions and buy inside the chat. The challenge is joining all of this to the store and order systems, so every message is timely and every conversation knows about the order.
What matters when choosing
- Ready-made links to your e-commerce platform and order system.
- Order, shipping and return updates sent automatically.
- Consent management for marketing, kept apart from service messages.
- A support inbox that shows the customer's orders beside the conversation.
- Reports that link campaigns and chats to revenue.
Questions to ask providers
- Which store platforms do you integrate with out of the box?
- Can customers track, change or return an order in the conversation?
- How do you measure the sales that come from a campaign or a chat?
Common mistakes
- Treating every customer message as marketing traffic, which raises both cost and consent risk.
- Sending the same promotion to the same person on every channel.
- Sending abandoned-cart messages without consent where the law requires it.
Typical channels: Email SMS WhatsApp Instagram Messenger Push notifications RCS Web chat & booking page
Listings that fit (69)
Sharpen with your details →Ranked by the same engine as Find providers, on this alone. Add your market and channels to sharpen it.
- SinchBuilt for Retail & e-commerceStrong match100
- InfobipBuilt for Retail & e-commerceStrong match100
- Bird (formerly MessageBird)Built for Retail & e-commerceStrong match100
- UnifonicBuilt for Retail & e-commerceStrong match100
- ClickatellBuilt for Retail & e-commerceStrong match100
- TrengoBuilt for Retail & e-commerceStrong match100