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Restaurants and food

Reservations, orders and loyalty, without the phone ringing all evening.

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Restaurants, cafés and food brands use messaging for table reservations, takeaway and delivery orders, order status and loyalty offers. Staff are busy during service, so automation and a simple shared inbox matter. Commissions on third-party ordering platforms make direct ordering by message attractive for many.

What matters when choosing

  • Reservations and waiting lists by message, linked to your booking system.
  • Direct ordering with menus, payment and order status in the chat.
  • Integration with your point-of-sale or kitchen system.
  • Simple loyalty and offer campaigns for guests who opted in.
  • A shared inbox that works on a phone or tablet at the counter.

Questions to ask providers

  1. Does it connect to our point-of-sale, reservation or delivery systems?
  2. What fees apply per order or per message?
  3. Can guests order, pay and track their order in the conversation?

Common mistakes

  • Taking orders in chat that staff must retype into the till.
  • Sending promotions too often to guests who visited once.
  • Missing messages during busy service because nobody owns the inbox.

Typical channels: WhatsApp Instagram SMS Messenger Email Web chat & booking page

Listings that fit (69)

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