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Logistics and delivery

Delivery updates, slot choices and proof of delivery, without the 'where is my order?' calls.

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Couriers, delivery fleets and freight companies use messaging to share tracking, let recipients choose or change delivery slots, connect drivers with recipients and confirm delivery. Clear, timely updates cut the number of 'where is my order?' calls. Volumes swing with the seasons, so scale and cost per message matter.

What matters when choosing

  • Automatic status updates triggered from your tracking or dispatch system.
  • Two-way replies, so recipients can change the time, place or instructions.
  • Masked calls or chat between driver and recipient, so personal numbers stay private.
  • Bots that answer tracking questions in the recipient's language.
  • Pricing that stays reasonable at seasonal peaks.

Questions to ask providers

  1. Can recipients change delivery time or address by replying, and does that update our system?
  2. Do you offer number masking between drivers and customers?
  3. How do you price and handle seasonal spikes in volume?

Common mistakes

  • Sending updates with no way to reply, which pushes questions onto the phone line.
  • Exposing drivers' or customers' personal phone numbers to each other.
  • Sending so many updates for a simple delivery that the important one is missed.

Typical channels: SMS WhatsApp Email Push notifications Voice RCS

Listings that fit (69)

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