The ecosystem
72 listings — providers, platforms and apps — each described with the same attributes and measured by the same rules. Added by the cpaas.co team or submitted by the community.
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One API and one shared inbox for seven messaging channels, with channel-scoped keys, signed webhooks and scheduled broadcasts.
Founded in Amsterdam as MessageBird; rebranded and repositioned around marketing, inbox and published per-message prices.
A shared inbox for WhatsApp, Telegram, email and SMS, aimed at small teams rather than developers. In beta.
WhatsApp-first team inbox with broadcasts, chatbots and an AI support agent, sold on published monthly plans.
Dubai-based, Arabic-first cloud contact centre: calls, WhatsApp and SMS in one agent workspace, with CRM plugins.
Freshchat messaging and the Freshdesk Omni help desk, with web, in-app, social and WhatsApp conversations in one inbox and a free tier to start.
Customers book from the chat they already message you on — WhatsApp, Telegram, email or a link — and the confirmations, reminders and reschedules handle themselves.
Test drives, service visits and rentals, booked on any channel and kept in one inbox your whole team looks at.
Your club without the spreadsheet: the member list, bookings for your sessions, and everyone's questions in one place.
Put an event online, let people book in a few taps, and check them in at the door with a scan — nothing to print, nothing to install.
Help desk with the Fin AI agent across chat, email, phone, SMS and messaging apps; the company, renamed Fin, is now part of Salesforce.
A shared inbox for support teams, with ticketing, rules-based routing and appointment scheduling in the same queue.
Omnichannel conversation platform with AI agents, workflows and CRM connectors, priced by plan and monthly active contacts.
Dutch omnichannel inbox for email, WhatsApp, social, live chat, SMS and voice, priced by plan with a conversation allowance.
Customer-service suite whose messaging brings web, in-app and social channels into the same agent workspace as email tickets.
72 listings, each classified on the same three lenses and six criteria. Inclusion is editorial and cannot be bought. Know a vendor we should assess? Suggest it.