The ecosystem
72 listings — providers, platforms and apps — each described with the same attributes and measured by the same rules. Added by the cpaas.co team or submitted by the community.
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Microsoft's communications APIs on Azure: voice and video calling, chat, SMS, email and WhatsApp, with Teams interoperability.
Tencent's communications APIs: real-time audio and video (TRTC), in-app chat and global SMS.
Cisco's CPaaS, built on the IMImobile platform it bought in 2021: messaging APIs, a visual flow builder and links into Webex Contact Center.
Nasdaq-listed real-time engagement platform: video and voice calling, live streaming, chat and a conversational AI engine, as SDKs and APIs.
Freshchat messaging and the Freshdesk Omni help desk, with web, in-app, social and WhatsApp conversations in one inbox and a free tier to start.
Help desk with the Fin AI agent across chat, email, phone, SMS and messaging apps; the company, renamed Fin, is now part of Salesforce.
Customer-service suite whose messaging brings web, in-app and social channels into the same agent workspace as email tickets.
Chat API and SDKs, in-app voice and video calls, and an AI customer-service agent (now Delight.ai) working across chat, SMS, email, WhatsApp and voice.
APIs and SDKs for in-app chat, audio and video calling, activity feeds and moderation, from a Boulder-based company founded in the Netherlands.
72 listings, each classified on the same three lenses and six criteria. Inclusion is editorial and cannot be bought. Know a vendor we should assess? Suggest it.