The ecosystem
72 listings — providers, platforms and apps — each described with the same attributes and measured by the same rules. Added by the cpaas.co team or submitted by the community.
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SMS pioneer founded in Cape Town in 2000, now selling a chat commerce platform over SMS, WhatsApp, Apple Messages and regional USSD.
Dutch, Euronext-listed messaging platform: one API for SMS, WhatsApp, RCS and Viber, with chatbots, ticketing and payments alongside.
Cisco's CPaaS, built on the IMImobile platform it bought in 2021: messaging APIs, a visual flow builder and links into Webex Contact Center.
Enterprise cloud contact centre for voice and digital channels, with routing, workforce engagement and AI agents, from a company founded in 1990.
NiCE's cloud contact-centre platform: omnichannel routing, IVR, digital messaging, workforce management and AI, from a company founded in Israel in 1986.
Cloud contact centre with voice and digital channels, industry-specific editions and AI agents, founded in 2011.
Freshchat messaging and the Freshdesk Omni help desk, with web, in-app, social and WhatsApp conversations in one inbox and a free tier to start.
Customer-service suite whose messaging brings web, in-app and social channels into the same agent workspace as email tickets.
72 listings, each classified on the same three lenses and six criteria. Inclusion is editorial and cannot be bought. Know a vendor we should assess? Suggest it.