Your role
Product managers
Add chat, calls or video to your product without becoming a telecom company.
Product managers adding in-app chat, voice or video calls, or notifications must decide what to buy and what to build. Ready-made components and SDKs get you to market fast; lower-level APIs give more control. The right answer depends on how central communication is to your product and the experience your users expect.
What matters when choosing
- Interface components and SDKs that fit your platforms and design.
- Good quality on the weak networks and older devices your users have.
- Moderation, privacy and data-location controls.
- Usage-based pricing you can model per active user.
- A roadmap and level of support that match your product's growth.
Questions to ask providers
- What can we customise in your components, and what is fixed?
- How do costs grow as active users and call minutes increase?
- How easily could we move to another provider later?
Common mistakes
- Building real-time infrastructure in-house when it is not what sets your product apart.
- Adopting a component whose look and behaviour you cannot change.
- Forgetting moderation and abuse reporting until users need them.
Typical channels: In-app chat Video Voice Push notifications Web chat & booking page SMS
Listings that fit (19)
Sharpen with your details →Ranked by the same engine as Find providers, on this alone. Add your market and channels to sharpen it.
- LiveKitSolves: Building communications into our own appStrong match100
- Azure Communication ServicesSolves: Building communications into our own appStrong match100
- AWS End User Messaging and Amazon SESSolves: Building communications into our own appStrong match100
- BandwidthSolves: Building communications into our own appStrong match100
- SinchSolves: Building communications into our own appStrong match100
- TwilioSolves: Building communications into our own appStrong match100