The ecosystem
72 listings — providers, platforms and apps — each described with the same attributes and measured by the same rules. Added by the cpaas.co team or submitted by the community.
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8x8's CPaaS, built on the 2019 Wavecell acquisition: SMS, chat-app messaging, voice and video interaction APIs.
NiCE's cloud contact-centre platform: omnichannel routing, IVR, digital messaging, workforce management and AI, from a company founded in Israel in 1986.
Freshchat messaging and the Freshdesk Omni help desk, with web, in-app, social and WhatsApp conversations in one inbox and a free tier to start.
Omnichannel conversation platform with AI agents, workflows and CRM connectors, priced by plan and monthly active contacts.
Customer-service suite whose messaging brings web, in-app and social channels into the same agent workspace as email tickets.
72 listings, each classified on the same three lenses and six criteria. Inclusion is editorial and cannot be bought. Know a vendor we should assess? Suggest it.