The CPaaS Company
Insights
Independent, source-cited writing on cloud communications — original research alongside the best work published elsewhere.
6 pieces
What CPaaS actually is, and what it is not
The category is defined more clearly by what it replaced than by any vendor's feature list. A working definition, and the three questions that separate a real platform from a reseller.
The five layers of a communications stack, and which one you are actually shopping for
Most evaluations compare transport, which is the commodity layer. The four above it are where programmes succeed or fail.
When to build messaging infrastructure, and when not to
A decision framework based on what actually breaks in production, rather than on a feature comparison.
Federating systems without merging them
When several products serve genuinely different audiences, consolidation destroys the thing that made each one good. Published contracts do the same job without the loss.
The gap nobody fills: service-to-service identity
Every platform in this category issues credentials to humans and to applications. Almost none can express 'system A is acting on behalf of customer B, with these permissions, until this moment'.
Evaluating a CPaaS contract: the clauses that decide what you actually bought
Unit price is the least consequential number in the agreement. Nine provisions that matter more, and what a good answer to each looks like.