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Find providers that fit

Answer a few questions and get a short list, with the reasons.

15 providers fit what you need

15 providers cover everything you asked for. Add a detail or two below — your industry, language or the tools you use — to tell them apart.

1

Zendesk

Customer-service suite whose messaging brings web, in-app and social channels into the same agent workspace as email tickets.

Strong match100
  • Solves: One inbox for scattered channels
  • Messaging, email and tickets in one workspace

Check first: Telegram, Viber and Apple Messages need a separate Sunshine Conversations licence

Full profile
2

Bird (formerly MessageBird)

Founded in Amsterdam as MessageBird; rebranded and repositioned around marketing, inbox and published per-message prices.

Strong match100
  • Solves: One inbox for scattered channels
  • Marketing, journeys and inbox in the same product as the API

Check first: The product has changed a lot since the rebrand; evaluate the current version, not old reviews

Full profile
3

Intercom

Help desk with the Fin AI agent across chat, email, phone, SMS and messaging apps; the company, renamed Fin, is now part of Salesforce.

Strong match100
  • Solves: One inbox for scattered channels
  • AI agent and human inbox in one product

Check first: Total cost combines seats, AI resolutions and channel usage; model all three

Full profile
Next: see them side by sidePrices, channels, coverage and what to ask each one, on one page.

Sharpen your matches

Optional

Answer any of these and the list re-orders instantly. Skip what you don't know.

Your industryAny
Your customers' languageAny
Your company sizeAny
Tools you already useAny
CRM
ERP
Help desk
Commerce & bookings
Calendars & meetings
Automation
How you want to set it upAny

Not technical? Choose a ready-to-use service. Developers can choose an API.

PricesAny

Other providers that fit (12)

  • respond.ioOmnichannel conversation platform with AI agents, workflows and CRM connectors, priced by plan and monthly active contacts.
    Strong match100
  • TrengoDutch omnichannel inbox for email, WhatsApp, social, live chat, SMS and voice, priced by plan with a conversation allowance.
    Strong match100
  • A2P NetworkOne API and one shared inbox for seven messaging channels, with channel-scoped keys, signed webhooks and scheduled broadcasts.
    Strong match100
  • Omnichannel SystemsA shared inbox for support teams, with ticketing, rules-based routing and appointment scheduling in the same queue.
    Strong match100
  • Freshworks (Freshchat / Freshdesk Omni)Freshchat messaging and the Freshdesk Omni help desk, with web, in-app, social and WhatsApp conversations in one inbox and a free tier to start.
    Strong match100
  • WATIWhatsApp-first team inbox with broadcasts, chatbots and an AI support agent, sold on published monthly plans.
    Strong match100

Read before you decide

How these were ranked

Ranked only on how well each provider's checkable facts fit your answers. No one pays to appear, and no one can pay to rank — including products that share our owner.

72in the catalogue
15solve your problem
15fit well enough to show
How ranking works →