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Answer a few questions and get a short list, with the reasons.

8 providers fit what you need

8 providers cover everything you asked for. Add a detail or two below — your industry, language or the tools you use — to tell them apart.

1

Zendesk

Customer-service suite whose messaging brings web, in-app and social channels into the same agent workspace as email tickets.

Strong match100
  • Carries: Apple Messages for Business
  • Messaging, email and tickets in one workspace

Check first: Telegram, Viber and Apple Messages need a separate Sunshine Conversations licence

Full profile
2

Genesys Cloud

Enterprise cloud contact centre for voice and digital channels, with routing, workforce engagement and AI agents, from a company founded in 1990.

Strong match100
  • Carries: Apple Messages for Business
  • Voice and the major messaging apps in one routed workspace

Check first: Check the platform's minimum monthly commitment and the add-on cost of AI features

Full profile
3

Clickatell

SMS pioneer founded in Cape Town in 2000, now selling a chat commerce platform over SMS, WhatsApp, Apple Messages and regional USSD.

Strong match100
  • Carries: Apple Messages for Business
  • Payments and transactions inside SMS and WhatsApp conversations

Check first: The legacy SMS Gateway no longer takes new accounts; new integrations use the One API

Full profile
Next: see them side by sidePrices, channels, coverage and what to ask each one, on one page.

Sharpen your matches

Optional

Answer any of these and the list re-orders instantly. Skip what you don't know.

Your industryAny
Your customers' languageAny
Your company sizeAny
Tools you already useAny
CRM
ERP
Help desk
Commerce & bookings
Calendars & meetings
Automation
How you want to set it upAny

Not technical? Choose a ready-to-use service. Developers can choose an API.

PricesAny
Every channel you picked is a mustAny

Other providers that fit (5)

  • CM.comDutch, Euronext-listed messaging platform: one API for SMS, WhatsApp, RCS and Viber, with chatbots, ticketing and payments alongside.
    Strong match100
  • Freshworks (Freshchat / Freshdesk Omni)Freshchat messaging and the Freshdesk Omni help desk, with web, in-app, social and WhatsApp conversations in one inbox and a free tier to start.
    Strong match100
  • NiCE CXone MpowerNiCE's cloud contact-centre platform: omnichannel routing, IVR, digital messaging, workforce management and AI, from a company founded in Israel in 1986.
    Strong match100
  • TalkdeskCloud contact centre with voice and digital channels, industry-specific editions and AI agents, founded in 2011.
    Strong match100
  • Webex Connect (Cisco)Cisco's CPaaS, built on the IMImobile platform it bought in 2021: messaging APIs, a visual flow builder and links into Webex Contact Center.
    Strong match100

Read before you decide

How these were ranked

Ranked only on how well each provider's checkable facts fit your answers. No one pays to appear, and no one can pay to rank — including products that share our owner.

72in the catalogue
8fit well enough to show
How ranking works →