The CPaaS Company
Insights
Independent, source-cited writing on cloud communications — original research alongside the best work published elsewhere.
4 pieces
A consent architecture that survives an audit and a vendor migration
A schema, a set of invariants, and the three queries every send path and every regulator eventually asks.
The gap nobody fills: service-to-service identity
Every platform in this category issues credentials to humans and to applications. Almost none can express 'system A is acting on behalf of customer B, with these permissions, until this moment'.
The real cost of an unofficial transport
Unofficial protocol implementations are cheaper, faster to launch and genuinely useful. They also transfer a risk to your customers that you should be pricing.
Article 50 for messaging teams: what the AI Act's transparency rules require
A reading of the transparency obligations that took effect on 2 August 2026, focused specifically on automated conversations rather than AI in general.