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Answer a few questions and get a short list, with the reasons.

13 providers fit what you need

13 providers cover everything you asked for. Add a detail or two below — your industry, language or the tools you use — to tell them apart.

1

Zendesk

Customer-service suite whose messaging brings web, in-app and social channels into the same agent workspace as email tickets.

Strong match100
  • Carries: Instagram
  • Messaging, email and tickets in one workspace

Check first: Telegram, Viber and Apple Messages need a separate Sunshine Conversations licence

Full profile
2

Genesys Cloud

Enterprise cloud contact centre for voice and digital channels, with routing, workforce engagement and AI agents, from a company founded in 1990.

Strong match100
  • Carries: Instagram
  • Voice and the major messaging apps in one routed workspace

Check first: Check the platform's minimum monthly commitment and the add-on cost of AI features

Full profile
3

Intercom

Help desk with the Fin AI agent across chat, email, phone, SMS and messaging apps; the company, renamed Fin, is now part of Salesforce.

Strong match100
  • Carries: Instagram
  • AI agent and human inbox in one product

Check first: Total cost combines seats, AI resolutions and channel usage; model all three

Full profile
Next: see them side by sidePrices, channels, coverage and what to ask each one, on one page.

Sharpen your matches

Optional

Answer any of these and the list re-orders instantly. Skip what you don't know.

Your industryAny
Your customers' languageAny
Your company sizeAny
Tools you already useAny
CRM
ERP
Help desk
Commerce & bookings
Calendars & meetings
Automation
How you want to set it upAny

Not technical? Choose a ready-to-use service. Developers can choose an API.

PricesAny
Every channel you picked is a mustAny

Other providers that fit (10)

  • respond.ioOmnichannel conversation platform with AI agents, workflows and CRM connectors, priced by plan and monthly active contacts.
    Strong match100
  • TrengoDutch omnichannel inbox for email, WhatsApp, social, live chat, SMS and voice, priced by plan with a conversation allowance.
    Strong match100
  • GupshupConversational messaging and bot platform built around the WhatsApp Business API.
    Strong match100
  • A2P NetworkOne API and one shared inbox for seven messaging channels, with channel-scoped keys, signed webhooks and scheduled broadcasts.
    Strong match100
  • Freshworks (Freshchat / Freshdesk Omni)Freshchat messaging and the Freshdesk Omni help desk, with web, in-app, social and WhatsApp conversations in one inbox and a free tier to start.
    Strong match100
  • NiCE CXone MpowerNiCE's cloud contact-centre platform: omnichannel routing, IVR, digital messaging, workforce management and AI, from a company founded in Israel in 1986.
    Strong match100

Read before you decide

How these were ranked

Ranked only on how well each provider's checkable facts fit your answers. No one pays to appear, and no one can pay to rank — including products that share our owner.

72in the catalogue
13fit well enough to show
How ranking works →