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Answer a few questions and get a short list, with the reasons.

14 providers fit what you need

14 providers cover everything you asked for. Add a detail or two below — your industry, language or the tools you use — to tell them apart.

1

Zendesk

Customer-service suite whose messaging brings web, in-app and social channels into the same agent workspace as email tickets.

Strong match100
  • Carries: Telegram
  • Messaging, email and tickets in one workspace

Check first: Telegram, Viber and Apple Messages need a separate Sunshine Conversations licence

Full profile
2

Intercom

Help desk with the Fin AI agent across chat, email, phone, SMS and messaging apps; the company, renamed Fin, is now part of Salesforce.

Strong match100
  • Carries: Telegram
  • AI agent and human inbox in one product

Check first: Total cost combines seats, AI resolutions and channel usage; model all three

Full profile
3

respond.io

Omnichannel conversation platform with AI agents, workflows and CRM connectors, priced by plan and monthly active contacts.

Strong match100
  • Carries: Telegram
  • Broad channel list, including Asian messaging apps

Check first: Cost depends on monthly active contacts as well as the plan and users

Full profile
Next: see them side by sidePrices, channels, coverage and what to ask each one, on one page.

Sharpen your matches

Optional

Answer any of these and the list re-orders instantly. Skip what you don't know.

Your industryAny
Your customers' languageAny
Your company sizeAny
Tools you already useAny
CRM
ERP
Help desk
Commerce & bookings
Calendars & meetings
Automation
How you want to set it upAny

Not technical? Choose a ready-to-use service. Developers can choose an API.

PricesAny
Every channel you picked is a mustAny

Other providers that fit (11)

  • PreludeParis-based phone and email verification API that routes one-time codes across SMS, RCS, WhatsApp, Telegram and Viber, with built-in fraud screening.
    Strong match100
  • A2P NetworkOne API and one shared inbox for seven messaging channels, with channel-scoped keys, signed webhooks and scheduled broadcasts.
    Strong match100
  • Omnichannel SystemsA shared inbox for support teams, with ticketing, rules-based routing and appointment scheduling in the same queue.
    Strong match100
  • ZenviaBrazilian messaging platform: one API for SMS, WhatsApp, RCS, Instagram and more, alongside the Zenvia Customer Cloud for marketing and service.
    Strong match100
  • Yellow.aiAI-agent platform for customer service founded in Bengaluru in 2016 (formerly Yellow Messenger), deployed on WhatsApp, social apps, web and voice.
    Strong match100
  • IHGIZCustomers book from the chat they already message you on — WhatsApp, Telegram, email or a link — and the confirmations, reminders and reschedules handle themselves.
    Strong match100

Read before you decide

How these were ranked

Ranked only on how well each provider's checkable facts fit your answers. No one pays to appear, and no one can pay to rank — including products that share our owner.

72in the catalogue
14fit well enough to show
How ranking works →