Learn · every claim sourced
Understand CPaaS, step by step
Plain-language guides, use cases and research from the community, with a source for every claim. New here? Begin with the five short reads below.
The library
Video 101: calls and meetings as a business channel
How live video reaches customers through a link or inside your own site and app, where businesses use it from support to telehealth and video identity checks, what it costs, and the rules for recording.
Voice 101: business phone calls, numbers and caller-ID trust
How a business phone call travels between the phone network and the internet, what numbers, SIP and IVR are, what calls cost, and the caller-ID and robocall rules that decide whether anyone answers.
Peer-to-peer video: what it removes, and what it does not
For small calls, a media server is optional. When it stops being optional — and what a hosted video service gives you in exchange for its price — is the whole decision.
WebRTC in plain terms
What the browser gives you for free, what it does not, the three acronyms you cannot avoid, and where the real costs and support load sit.